Talkdesk
TalkdeskExternal reviews
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User friendly
What do you like best about the product?
Makes telephonic consultation easy, you can easily explore different features whilst on a call it also has advanced business toos
What do you dislike about the product?
It can sometimes take long to put the correct Aux code.
What problems is the product solving and how is that benefiting you?
It helps track your productivity levels, and can easily refer back to a specific call you had that you might need to listen too again.
The best app for making and receiving calls especially in a workplace environment.
What do you like best about the product?
It provides a history of the calls that you have made and you can also listen to them. It also includes feedback from the quality team, all in one app.
What do you dislike about the product?
You cannot be able to make calls when the internet cable is not connected.
What problems is the product solving and how is that benefiting you?
It helps in providing feedback from quality teams from the calls that we make and you can be able to track your progress and see the calls that you have made and listen to them.
Talk desk review
What do you like best about the product?
As Customer Service Agent, stable and clear connection is key and I think it has one.
What do you dislike about the product?
All good, doesnt have much to say, pretty solid
What problems is the product solving and how is that benefiting you?
As we rely on the queue and info, i think it gives us enough
interacting with customers and shows customer details at times.
What do you like best about the product?
gives good interaction between sellers and agents also helps in showing ones work productivity as well as analysis of the evaluation.
What do you dislike about the product?
it's sometimes very behind with updates, however, that doesn't stop the flow of calls and work progress
What problems is the product solving and how is that benefiting you?
customer centric. talkdesk also promotes business acumen skills as it gives overall work productivity for individuals and as per team.
Talkdesk review
What do you like best about the product?
Having a system that allows for the ease of use when taking calls
What do you dislike about the product?
It takes to long to respond to calls and can drop calls sometimes
What problems is the product solving and how is that benefiting you?
Taking calls and allow for the ease of capturing data and ease of use while on calls
Satisfactory experience
What do you like best about the product?
I like that it is fairly easy to use and works well for connecting with customers or colleagues.
What do you dislike about the product?
There isn't anything I would say I dislike really. However, talkdesk sets your status to offline when it doesn't have access to a microphone which can negatively impact your productivity.
What problems is the product solving and how is that benefiting you?
It helps you track your productivity and connects you adequately to customers
Talkdesk experience
What do you like best about the product?
I like the system and how it works and how it allows us to take calls
What do you dislike about the product?
The calling back function, it is not something that we use alot
What problems is the product solving and how is that benefiting you?
It is allowing us to take calls and get scores after we have been marked from our calls that we have taken
Talkdesk review
What do you like best about the product?
With talkdesk I can check how many calls I have taken and recieved in the day, I am able to listen to my calls just incase I have missed something and lastly I am able to check my monthly and weekly QA score. Administrator features are well designed
What do you dislike about the product?
It has as issues with palyback and the audio of the call recordings could be better.I dislike the fact that ACW is only 30 seconds which is not enough for after call work atleast 1 minute would do.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers.
Talkdesk is user friendly
What do you like best about the product?
I like the fact that it shows you when a call comes up so one can always be alert even while working with other duties.
What do you dislike about the product?
I do not like how sometimes it experiences slight technical issues.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me to ensure I provide uninterrupted efficient customer service.
Quick and efficient.
What do you like best about the product?
Easy to use, we are able to consult each other. Customers can hear us clearly and it is time efficient. It has a lot of features which make it easy for us to use.
What do you dislike about the product?
The new update doesn't have the live option.We are unable to see the live and unable to check our working progress which slows down the efforts.
What problems is the product solving and how is that benefiting you?
Connection issues... It's beneficial because we won't be experiencing connectivity issues and will speed up the process of answering calls.
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