Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Talkdesk: An Efficient, Effective and Flexible Call Center System
What do you like best about the product?
The GUI is very simple to use and intuitive. If the app is training to find dashboards and reports, a new user does not require anything. I like the integration of the app with Salesforce, which holds all the data points of our clients. To continue to develop their offering, Talkdesk also comes up with enhancements. When a rare problem arises, it is extremely accurate and fast to answer. I think that the Talkdesk is the future for higher education and other fields of communication. Anyone who thinks like this is a genius. If the pandemic hits, communicating with each other is very difficult for businesses. It can be seen by large corporations as a great commodity. They have regular and consistently updated data and are superbly attentive and welcoming to their support.
What do you dislike about the product?
My only criticism is that some workers find it impossible to use a headset without a physical telephone. This is more culturally than a Talkdesk knock because the call output of the recommended headsets is excellent and the records are not difficult to hear. It's getting used to getting from a culture where everybody has a physical phone that uses a headset now. We are in a business in which we occasionally have to give and receive faxes. I know it isn't ideal, but we won't need a third-party fax app if Talkdesk backed it. This is about the only legitimate complaint I can make.
What problems is the product solving and how is that benefiting you?
Fraud is for example a general issue in expenditure accounts. Preventing this would definitely save the business some money, but you must remember that you are planning this procedure for 1% of individuals who will be diachronic and benefit from the scheme. And 99% of those that do not need this rule yet are now burdened with it also have a tremendous expense. We will reach our participants promptly. Your consumer advocacy is also a leading priority. Talkdesk is used by sales and service personnel to meet all consumer requirements. Incorporate these techniques into CRM to keep track of consumer vapors. The Talkdesk with other instruments can be quickly integrated.
Recommendations to others considering the product:
I strongly advocate that you start a training session for Studio, the software you use to build your IVR if you are considering using Talkdesk. It can be very hard to learn and one-on-one can be invaluable. Talkdesk has a strong client strategy that enables direct channels and makes sure the client relationship develops in the right way.
Solid VoIP Solution with holistic Call Centre setup options
What do you like best about the product?
Studio flows are very easy to built and use and have comprehensive options
What do you dislike about the product?
The Reporting is still a bit too clunky and not seamless to built
What problems is the product solving and how is that benefiting you?
International Support, Market specific call center Setups, CRM and Customer Support System Integrations
Talkdesk Feedback
What do you like best about the product?
All links are easy to understand. You can see the queue properly amazing
What do you dislike about the product?
there are times that we have to relaunch to make it work amazing
What problems is the product solving and how is that benefiting you?
You can see the agent's real time status and is counting by seconds amazing
Recommendations to others considering the product:
Consider to use Talkdesk as it is user friendly. Easy to navigate and data needed are easy accessible
Happy with platform
What do you like best about the product?
The easy-to-use platform and reports that can be generated.
What do you dislike about the product?
At times the platforms will glitch out, but TD is quick to fix the issue.
What problems is the product solving and how is that benefiting you?
The platform has allowed us to track calls and progress of our agents.
Recommendations to others considering the product:
I recommend the platforms for call centers!
Talkdesk Review
What do you like best about the product?
Seeing the actual Service level and the available and not available agents
What do you dislike about the product?
Too many screens to open when need to check on agents status
What problems is the product solving and how is that benefiting you?
When Call listening and queue management. Very helpful in checking agents' stats.
User friendly communication software for productive workers
What do you like best about the product?
The layout is great, and it is easy to navigate. The ability to have Callbar anchored to your desktop makes multitasking a breeze.
It is great for managers to have eyes on team members through reporting without needing actually to be in front of them. The analytics are a great resource the level of reporting is very usuful even for smaller companies.
The ability to use the automatic dialer also saves an abunance of time for those who are comfortable with it. Even those who do not use it find that simply being able to copy and past a number from a clients contact info and into callbar save time and miss dials.
It is great for managers to have eyes on team members through reporting without needing actually to be in front of them. The analytics are a great resource the level of reporting is very usuful even for smaller companies.
The ability to use the automatic dialer also saves an abunance of time for those who are comfortable with it. Even those who do not use it find that simply being able to copy and past a number from a clients contact info and into callbar save time and miss dials.
What do you dislike about the product?
There are a few minor kinks still being worked out in the texting interface, but it is nothing that hinders productivity. There is one downside when launching callbar itself and logging in, you need to click on the Talkdesk icon at the top of the screen to get the login page to reload to your available tabs. This would be much better served as an automatic refresh.
Also refreshing tabs creates a pop up which states that you may lose information, to easily navigate and refresh the call log you have to click from one tab to the other.
Also refreshing tabs creates a pop up which states that you may lose information, to easily navigate and refresh the call log you have to click from one tab to the other.
What problems is the product solving and how is that benefiting you?
Productivity issues, we are able to get a handle on call value and utilize our team more efficiently than when we had used hard-wired phones. The system is easy to learn and integrates well with our CRM allowing training to be less hassle-free.
Recommendations to others considering the product:
Utilize all the available resources in your package. Keep in mind that when you transfer calls, the clock still runs on that call for billing, so limiting transfers may be in your best interest.
Pretty solid
What do you like best about the product?
Ease of use. Effective UI. All around solid product
What do you dislike about the product?
Not really many complaints. All in all it's pretty good
What problems is the product solving and how is that benefiting you?
Looking for a way to centralize communication.
Recommendations to others considering the product:
Give it a shot!
Gave it an 8. As a daily user of TD, it would be easier for us if we can view all in 1 page.
What do you like best about the product?
Real-time update on the stats. Since we are so dependent on numbers, having it update real time helps us on what will be our next move.
What do you dislike about the product?
Having to check different LOBs from 1 screen to another. We move from 1 screen/window to another if we want to look at voice stats/email or chat. Would be better if we cab view everything in 1 screen
What problems is the product solving and how is that benefiting you?
Business wise, TD has helped us with real time analysis especially with us team managers. It gives us a better understanding on what was going on and what approach we can do to help ease the issue
Great platform!
What do you like best about the product?
TalkDesk makes it easy to interact with my customers.
What do you dislike about the product?
Nothing. The TalkDesk interface and Callbar have been integral parts of our Customer Experience and Sales teams.
What problems is the product solving and how is that benefiting you?
TalkDesk has helped us get in contact with our customers quickly and smoothly.
Recommendations to others considering the product:
If you are looking for a user-friendly, smooth platform for your Contact Center employees, consider TalkDesk. It's UI is easy to navigate and understand, and it's a great way to interact with your customers.
How wonderful life is when you have Talkdesk!
What do you like best about the product?
Being able to create my own charts and manage them efficiently together with our workforce team. Our managers are also able to monitor their agent's performance and adherence. We can even pull call recordings for our call review and error validation. We can also check our top call drivers to see what our top 5 inquiries are.
What do you dislike about the product?
Limitation on reporting and wish more availability in the simple package. Imagine being able to have the quality package in the basic requirement would be a big help to our quality team in managing our audits. Would like to have a real-time screen capture to see how our agents are doing while taking in calls, chats, and emails. In this way we are able to capture their behavior and challenges in system navigation and what is taking them out of focus and be able to coach them.
What problems is the product solving and how is that benefiting you?
managing work level balance and quick monitoring even via mobile phone when I'm out of the office is my favorite. You can monitor the service levels of all channels by the touch of a button and see where your team is already at for the day. Being able to control your entire team in and see details as to where they are at to ensure all levels are being serviced timely.
Recommendations to others considering the product:
buy the premium package so you can have it all. The best of the best.
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