Talkdesk
TalkdeskExternal reviews
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Talkdesk Review
What do you like best about the product?
Very user friendly, only has a few buttons or options but everything is there
What do you dislike about the product?
There are some instance where in the tool suddenly freezes and we are unable to complete the call dispo
What problems is the product solving and how is that benefiting you?
We usually receive calls from Customers that are needing assistance in ordering Glasses or Contact Lenses. The big benefit is we can communicate with them clearly so we can provide them with the assistance that they needed specially when it comes to the correct prescription that they need
Recommendations to others considering the product:
Talkdesk is a very helpful tool to make effective communication specially when you are on the customer service platform
There is no other application I can think of which comes even close to what Talkdesk has to offer
What do you like best about the product?
It's absolutely spot on, brilliant just brilliant. Its Ronaldo, Tendulkar, and Tom Brady on a business scale. What I like is its user interface, easy for a first-timer to figure out the app. The option for download is smooth and also to listen to the recording in real-time is a gem of a feature. I love the feature where it lets you get the report on a schedule. I have worked on may call recording applications in the past and when I started using Talkdesk, never felt the need to look back. Amazing, simple to use, convinience are the USPs of this application and whoever is in the Quality industry or operations where recordings are kept, Talkdesk should be the go to app, you can never go wrong wih this and with the upcoming improvements in the tech world, we can only live to see a better version of this app with regular updates
What do you dislike about the product?
Would love a feature where it's left on idle, it does not automatically log itself off and if it does log off - the login process can be made a little faster. It isn't an inconvenience and more of a security function but considering it's used for business, it's understandable and acceptable. But with the upcoming rise in the tech world, we can only live to see a better app with regular upgrades and finally, we can all settle to use the best app the world has to offer
What problems is the product solving and how is that benefiting you?
The simple function of listening to calls, the recording is clear, crisp, and exactly how it should be. It helps me understand that. Talkdesk helps me from extracting daily call reports on a daily basis with its feature of a schedule report which is ready and available in my emails when I start my day. Being this simple, it solves my problem of spending less time in reports and I can dig in and start my work
Recommendations to others considering the product:
go for it
Excellent tool to use for calls and reporting
What do you like best about the product?
The reporting part is awesome. Also the dashboard is superb. Makes my task easy when working on it. Also I'm able to minimise the work load in no time. Very good platform to pull up reports, make calls, listen to the call, etc. great resource to do official work in not time. The paltform is fast and easy to use with loads of options available
What do you dislike about the product?
Have to click several times to apply a filter I need. Also the interface needs a bit of improvement as some times it get confusing while pulling up reports. The filter option should come with better options to select from. Also when narrowing the search criteries I've have type in multiple time. Need to have an option to send the reports in Xls format and not in Csv format.
What problems is the product solving and how is that benefiting you?
I get my reports on time. Also, the reports can be automated, and I can access the dashboard easily. The reports are up to date with many filter options and also they are easy to pull out. Can make automated reports with loads of options. The interface is easy to use with user friendly view. Can also listen to real time calls and check realtime data while the call are beinig taken.
Recommendations to others considering the product:
Please go for this tool as this is a straightforward and updated tool to work on. Also, it will make your life easy while working. Please make sure you use this tool to lessen the workload.
Solid softphone platform with great uptime
What do you like best about the product?
Talkdesk has been a solid platform with consistent uptime. Rarely have issues with the product.
What do you dislike about the product?
Wish there was more visibility and control of contact and company information. Duplication is a problem with all phone systems but better handling and management around that issue would be helpful.
What problems is the product solving and how is that benefiting you?
We are a remote workforce so having a softphone system make it easy for us to have employees anywhere.
Perfect Solution
What do you like best about the product?
Easy to deploy, easy to use, and is super reliable.
We were able to deploy Talkdesk ahead of schedule, under budget and our team and truly loved using it. When we all went remote in 2020, we had zero issues with connectivity.
We were able to deploy Talkdesk ahead of schedule, under budget and our team and truly loved using it. When we all went remote in 2020, we had zero issues with connectivity.
What do you dislike about the product?
I have yet to find a feature or piece of the tool I dislike.
What problems is the product solving and how is that benefiting you?
We didn't have a telephony solution in place for our support team - this helped solve that
Recommendations to others considering the product:
Keep it simple. Don't over-engineer your deployment.
Talkdesk is wonderful
What do you like best about the product?
Love the real-time reporting features. Helps me and my team ensure we have coverage for our customers at all times.
What do you dislike about the product?
Would love for the reporting dashboards to be easier to navigate and more user friendly.
What problems is the product solving and how is that benefiting you?
Ensuring our customers can reach us during business hours
Great product and great customer service!!
What do you like best about the product?
Very easy to use and regular updates released to improve functionality.Great for being able to merge calls between users and carriers without having to hang up or call someone back. Great customer service to go with it. They're very determined to resolve your issues and are very kind throughout the process. I recently had an issue with being unable to answer forwarded calls on my personal cell phone if there was any background noise. The TalkDesk Support team worked with me via email to attempt to resolve this issue. Due to not being able to resolve the issue via email, they arranged a time for us to talk via Zoom to discuss this issue in further detail. We were able to quickly resolve this issue for me! I'm grateful for the excellent customer service I received to resolve this issue and the determination to find a resolution for me, as this is a very uncommon issue.
What do you dislike about the product?
Does not always work the best - unable to answer calls, calls drop, etc. However, their customer service is always quick to assist and run an update to resolve the issue or perform troubleshooting to assist. It's not always the best for merging calls, especially if a user is to get disconnected from the call for any reason. It may disconnect the call completely or it may not allow you to add them back in because it will only allow two other calls to be attached toon your call at a time. I do wish the application would automatically update when the device power cycles.
What problems is the product solving and how is that benefiting you?
Very easy to have a "desk phone" without a bulky desk phone. Our team runs on call hours, so being able to forward calls to our personal cell phones during out of business hours is incredibly helpful in giving us our freedom while still being able to fulfill the needs of our clients.
Great app for time tracking
What do you like best about the product?
It is one of those apps which are upgrading their services day by day. It can be used to place phone calls throughout the organization and helps keeping a track of calls. So next time the user establishes a call again to some number dialed in the past, even without saving the ways, it has an intelligent system that automatically detects all the activities of the past, inform the supervisor regarding the same, as well as recommend the user in real-time, regarding a brief summary of the details and a recommendation from the app about how long and regarding what things should they go on discussing. So it seems quite interesting as well as pretty useful when it comes to work.
What do you dislike about the product?
Despite being in the market for a long time, this app still can be evolved for a more user-friendly experience by bringing a social media touch throughout its features, moreover we can't implement it for building reports as of now as the tool needs to work upon a bit.
What problems is the product solving and how is that benefiting you?
We have been using this to enjoy majorly the calling facilities throughout the chain of our organization. Additionally, we are exploring to automate few more things using this in the coming future, so we feel it can be quite a handy tool.
Recommendations to others considering the product:
I think there's no harm shifting to this product even in trial mode.
Talkdesk is a great replacement for deskphones. And its working very smoothly
What do you like best about the product?
That you have much options to configure within the admin portal.
User friendly.
User friendly.
What do you dislike about the product?
The support takes sometimes a bit long when its not working.
What problems is the product solving and how is that benefiting you?
Talkdesk callbar issues. It is very user friendly.
Recommendations to others considering the product:
It's a great product if you are looking for a solution without desk phones and within a large company.
Easy functionality with a well thought out knowledge base
What do you like best about the product?
I like how easy it is to filter interactions and listen to them immediately without waiting for a long time to load different sets of interactions per different team members.
The functionality of customizing my own team as well as checking our current service levels is great. In this way, I can monitor each of our agent's performance in AHT.
Live call monitoring is also a feature I like so we can use it to validate all our efforts in training and quality audit recommendations
The functionality of customizing my own team as well as checking our current service levels is great. In this way, I can monitor each of our agent's performance in AHT.
Live call monitoring is also a feature I like so we can use it to validate all our efforts in training and quality audit recommendations
What do you dislike about the product?
I dislike how the widget function is not just a "pop out" feature in talkdesk and you'd have to install another program for the callbar.
I wish the quality audit functionality came in free with the basic package as it's an essential tool to be able to filter the calls immediately and audit them FROM talkdesk and create a report out of it.
I wish the quality audit functionality came in free with the basic package as it's an essential tool to be able to filter the calls immediately and audit them FROM talkdesk and create a report out of it.
What problems is the product solving and how is that benefiting you?
A dilemma that I've had with previous vendors is that it takes SO LONG for interactions to load, and as I facilitate lots of meetings where I need to be able to obtain calls and interactions immediately and share them with my audience, with the benefit of calls easily being filtered I can immediately locate a specific agent and the time range I would want.
Recommendations to others considering the product:
If you are looking for a simple, easy way, and a FAST tool for checking your call center interactions, talkdesk is the way!
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