Talkdesk
TalkdeskExternal reviews
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Sr Director Customer Success
What do you like best about the product?
The ease of use and reporting is very good
What do you dislike about the product?
there is nothing to dislike TD is great
What problems is the product solving and how is that benefiting you?
SFDC integration, skills based routing and work from home
Recommendations to others considering the product:
Excellent Salesforce integration - can't go wrong in selecting TalkDesk
Best Virtual Contact Center out there
What do you like best about the product?
Talkdesk has built their product with the end-user in mind. No outdated user interfaces, clunky integration points or weak report engines like in competitor solutions I've used. Talkdesk has addressed it all. Easy customizable dashboards, excellent looker integration and great support apps makes this stand out above others.
What do you dislike about the product?
I would prefer more expanded base platform functionality instead of pay for add ons.
What problems is the product solving and how is that benefiting you?
In a remote world, I needed a platform that was easy to use, provide me the visibility and performance of a true virtual contact center, and quick access to operational management and reporting. Talkdesk solved them all. Plus their integration to Zendesk and Salesforce is better than others I've seen.
Talkdesk - Efficient Tool for Global Ops!
What do you like best about the product?
Talkdesk is highly user-friendly and gives our teams the ability to work all over the world in different time zones. It allows our managers to track and listen back to calls for quality and training purposes and enables us to call international numbers. Talkdesk also gives managers full control and visibility over the entire team and their status' which has been extremely valuable while working remotely.
What do you dislike about the product?
One disadvantage to Talkdesk is that it will log you in automatically once you open the app, meaning if there is a call queued, it will come directly to you even if you are not ready or are simply going in to monitor teams and availability settings.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving several issues. It allows our teams to work effectively and collaboratively across different teams in many regions. It is very user-friendly, easy to navigate, and you can switch easily between the phone numbers to ensure customers are getting the call from a number they recognize even if the agent is in a different location. The benefit of call recording and call-wrap up give us customizable options that suit the business's needs.
Recommendations to others considering the product:
I would highly recommend Talkdesk as it is user-friendly, provides ease for its users, and allows visibility for reporting and listening back to recorded calls. It has allowed us to work efficiently and effectively throughout the past year of remote working and gives managers complete control of the staff and their status'.
Simple easy cost savings
What do you like best about the product?
It's super simple and easy to use. I can call anywhere; however it automatically prompts me if the number I enter is incorrect or unsupported such as an Intl call (outside Canada/US).
What do you dislike about the product?
Sometimes hanging up calls doesn't happen with the first click, but this is a minor issue compared to all the positives. I would like it if there was an option for texting since I use a different service to send texts to clients.
What problems is the product solving and how is that benefiting you?
Talkdesk is a VOIP browser-enabled system; hence there are no hardware costs or upkeep. There are lots of management and hardware savings with Talkdesk.
Recommendations to others considering the product:
Just get it - easy to use and much easier than getting handsets for yourself or your employees.
Great system and very helpful support
What do you like best about the product?
Talkdesk is very user friendly and easy to use
What do you dislike about the product?
Some features are missing/could be added
What problems is the product solving and how is that benefiting you?
The users have more control and the support is great
Recommendations to others considering the product:
The support is amazing and the product works well
Ergonomical system
What do you like best about the product?
Talkdesk is very easy to access, has a great ergonomy as all the settings are very easy to configurate, does change a life when you take on multiples calls a day to follow on the various leads that are presented to me.
The customer service is on point. Extremely reliable and quick to react when a rare issue emerges. Joao especially helped out and reach me promptly. He talked me through all the process by video call which something I personally have never experienced in my career. Says a lot of how they run their company , very accentuated to the customers and to details in genral . They clearly care about the people and their companies. I honestly do not know how I was able to function without Talkdesk for so long
The customer service is on point. Extremely reliable and quick to react when a rare issue emerges. Joao especially helped out and reach me promptly. He talked me through all the process by video call which something I personally have never experienced in my career. Says a lot of how they run their company , very accentuated to the customers and to details in genral . They clearly care about the people and their companies. I honestly do not know how I was able to function without Talkdesk for so long
What do you dislike about the product?
The wrong domain can sometimes be a reason for a tricky account set up as when you are trying to connect yourself it will show some errors .You are not able to reset your password as it does not sent to the link email either. It just need a little push from the lovely customer service , but once that is in order, everything works smoothly
What problems is the product solving and how is that benefiting you?
An efficient way to call clients without having a business phone nearby and being able to provide such an efficient way to call them, also more members of the team can use the same platform which allow us to communicate properly and rapidly .
Recommendations to others considering the product:
Please just get talkdesk they will save a lot of times , wether your work in customer service or in sales like myself
Very good service.
What do you like best about the product?
The call functions and the transfer options
What do you dislike about the product?
The ringtone and cannot be able to make another call while on a call
What problems is the product solving and how is that benefiting you?
Optimizing the agents analytics
Pretty easy to use!
What do you like best about the product?
I like that everything is straightforward to use, and you can get the hang of it pretty quickly; you don't need intense training on it or anything. The support for this is fast in response. I love the Dashboard features and the app that you can download on your phone or tablet. In the whole year that I have used this software, I've only experienced an issue once and they fixed it right away!
What do you dislike about the product?
I would appreciate having the Live Dashboard on the Talkdesk application for my phone. They also tend to have a lot of issues lately, where I am not able to transfer or I am not able to answer an incoming call
What problems is the product solving and how is that benefiting you?
I can see multiple queues at once; that helps when trying to transfer calls to a different ring group. Also, when warm transferring, it is very helpful that the person that is receiving the warm transfer can see the number or the name of the other person that is holding. Another benefit is that you can pretty much use any headset you want, it could be Bluetooth, 3.5 mm jack, or USB, and it detects them all! I used to use Avaya in another company, and that only let me use a USB headset, so I appreciate the compatibility.
Recommendations to others considering the product:
Fantastic tool for call centers. Pretty straightforward and full of features!
As a recommendation, I would suggest that you do not install any ad blockers on your computer because that could interfere with the performance of the Live Dashboard for some reason. I had that issue, I reached out to support and that is how I fixed it, by uninstalling the ad blocker.
As a recommendation, I would suggest that you do not install any ad blockers on your computer because that could interfere with the performance of the Live Dashboard for some reason. I had that issue, I reached out to support and that is how I fixed it, by uninstalling the ad blocker.
Great technology, great support!
What do you like best about the product?
The approach to delivering services is incredible. They to really know about customer service to them own clients.
What do you dislike about the product?
I would like to receive updates while the customer case is being worked. Even if no news.
What problems is the product solving and how is that benefiting you?
I include a gamification application in the AppConnect store to get agents more focused on performance & quality.
The Best Cloud Based Contact Center Ever.
What do you like best about the product?
My favorite thing as an IT manager is the call quality. Our numbers of support cases have gone down significantly due to this alone. Talkdesk app quality is also stratospheric. They provide frequent and consistent updates, and their support is magnificent both responsive and friendly. Talkdesk's IVR studio is a masterpiece.
What do you dislike about the product?
We are in an industry where we need to send and receive faxes occasionally. I know it isn't perfect, but if Talkdesk supported this, we wouldn't need a third-party fax app. That truly is the only legit complaint I can come up with.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to deliver incredible customer support to our customers. The Salesforce integration and intelligent call routing features improve the efficiency of our support agents dramatically.
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