Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Great Product
What do you like best about the product?
It's very user-friendly and it has a great layout. Also I love the way the colours are bold and you know which are which.
What do you dislike about the product?
Sometimes it can be laggy and that causes problems with it freezing
What problems is the product solving and how is that benefiting you?
We can clearly see who is taking the calls and who is not. We can also see who is on the longest call as well
Recommendations to others considering the product:
Just with the lag. I wish it was faster some days and it didn't freeze as much as it does.
Easy to use phone software
What do you like best about the product?
It's user friendly, easy to use software.
What do you dislike about the product?
I feel the software has more potential and it would be good to have tutorials or trainings on how to use it in full capacity.
What problems is the product solving and how is that benefiting you?
Reporting with TalkDesk makes it easier to track performances.
Recommendations to others considering the product:
Would recommend with sales force really performs well together
Talkdesk Never Disappoints
What do you like best about the product?
Talkdesk is very simple and easy to use!
What do you dislike about the product?
In the rare cases, glitches might happen
What problems is the product solving and how is that benefiting you?
Easy integration with Zendesk and it has a lot of selections in explore to verify additional information when needed throughout every time span. You can utilize the information when needed going back months/years,
Recommendations to others considering the product:
The simplicity and effectiveness of Talkdesk are like no other, I have been using Talkdesk for the past 5 years and it has always been reliable and sufficient. I am very pleased while working with this program.
Will recommend talkdesk
What do you like best about the product?
I like the way we can make the calls so easily, calls are recorded, can easily play recorded calls
What do you dislike about the product?
I like everything about talkdesk. I would like nothing to changed for now
What problems is the product solving and how is that benefiting you?
Making outbound calls to customer. I like how the names ae displayed
Talkdesk review
What do you like best about the product?
Easy to answer and trach calls. Voice mails easy to review .
What do you dislike about the product?
Nothing turely negative. Satisfied with product.
What problems is the product solving and how is that benefiting you?
Fewer missed calls
Excellent Solution - Fantastic Support
What do you like best about the product?
The interface is simple; Associate manipulation is quick and easy.
The onboarding / launch team was excellent and follow up care is excellent.
The onboarding / launch team was excellent and follow up care is excellent.
What do you dislike about the product?
Customized reporting is available only at an extra fee. Stock reports are not sufficient.
What problems is the product solving and how is that benefiting you?
Low occupancy and high wait times are easy to manage with TalkDesk
Click to Coach is an excellent QA bolt on solution
Click to Coach is an excellent QA bolt on solution
Recommendations to others considering the product:
Talkdesk is an excellent solution. The support is fantastic and a differentiator from all competitors.
Fundamental platform for running business smoothly
What do you like best about the product?
I like the straightforwardness and user-friendly nature of this platform. The most impressive thing about it is that anyone can easily use it without knowing this product. The caller ID also proves to be very beneficial because it contains the email address of the customer that helps him in quickly accessing the information. Another worth mentioning feature is the admin panel, as it consists of various options for reports.
What do you dislike about the product?
Although it is doing a great job, however in order to have command on the entire features and functionalities, there should be a powerful internet connection. Moreover, I felt like the reporting panels need to be user-friendly. Otherwise this product is found to be very useful and helpful indeed.
What problems is the product solving and how is that benefiting you?
This platform has the best problem-solving techniques. It behaves as CRM by keeping names, emails as well as addresses of the customers safe and secure that further helps while opening customers' accounts. It has all outstanding capabilities for monitoring real-time service levels.
Recommendations to others considering the product:
It is absolutely a great product. It offers live reporting dashboard. Morover it gives you the opportunity for individualising the dasboard according to your own choices. It consists of best options for automating reporting, call recordings and many more. Furthermore it has greatly increased employees efficiency to a greater extent. It will give you amazing ability for viewing call history and listening previous calls is incredibly easy with this. I suggest you to have it and take benefits out of it
Ease of use and fantastic architecture behind the platform.
What do you like best about the product?
It is an excellent solution for our support agents. It integrates well with our platform that we use for our support tickets.
What do you dislike about the product?
Sometimes it logs you out from the call center, and it can easily be fixed with an update.
What problems is the product solving and how is that benefiting you?
Building a world-class customer service experience.
Recommendations to others considering the product:
If you're planning to build a world class customer support experience, Talkdesk is your go to.
Most helpful and useful tool for support agents
What do you like best about the product?
The best and most worth mentioning feature is that it gives most advanced, reliabe and latest solutions for contact center. It is incredibly easy to use. It is equally helpful for agents and administrators. Anothe plus point is that no specific training is required before using this. I Iove the live dashboards. I found it to be very much user friendly.
What do you dislike about the product?
I have been using this product for many months, but I haven't come across any frustration with it so far. It is offering great services. The only thing that needs to be modified are the monile apps. It lacks a few important feature but I hope in future this will be no more issue.
What problems is the product solving and how is that benefiting you?
It helps me a lot in solving multiple problems. It helps me a lot by giving proper order to my routine work and doing my work smoothly. Callbar option has brought much convenience to me and helps me save my valuable time because having this is just like a blessing to me. We need not leave the browser tab open to make calls.
Recommendations to others considering the product:
This is the most authentic and reliable voice communication tool. I suggest you to have this tool. It will surely prove beneficial to your business. I am damn sure it will give you best solutions for routing incoming calls that further facilitates the proper agents. Moreover monitoring voicemails is incredibly easy with this product.
Talkdesk is fantastic. I love how user friendly is it. Very easy to use.More companies should use it
What do you like best about the product?
I love how easy it is to use. It is very tech-friendly. I like the sidebar they let you use. I use the talk desk every day because it's a part of my everyday task. I think more companies should use it for their communication. Talk desk is new for me and it's pretty easy to use once you understand how everything works. I believe talkdesk is the future of communications for higher educations and other sectors. Whoever thought of this idea is a genius. When the pandemic hit it is very hard for companies to communicate with each other. It is a great product for big companies to use.
What do you dislike about the product?
Sometimes it logs me off the server without my permission. It logs me off and I don't realize I'm offline. Sometimes it runs a little slow. But it works pretty well for what I need it to do. I've been using it every and I'm getting used to it. I think there can be more areas where you can customize your display. Maybe add some type of chat feature as well. There wasn't much about the software that I didn't really like. I would just add more features for my customers. Maybe add a webpage. Giving the user more control is always better for a product. I
What problems is the product solving and how is that benefiting you?
Talk desk helps me stay organized.I solve so many different problems with talk desk. I'm able to manage my calls and be more organized. I know a lot of my coworker enjoy using it as well. I love that you can go back to original calls and listen to them. We do that at least once a week. It helps us stay sharp with our contacts and stay engaged. Talkdesk has helped me so much with my job. More companies should use it
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