Talkdesk
TalkdeskExternal reviews
2,499 reviews
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TalkDesk Experience for Sales Reps
What do you like best about the product?
Talkdesk Click-to-dial is convenient, also call transferring is incredibly simple. I like the ease of use, ability to log notes live and sync with salesforce. salesforce integration is most important, we can check to see what contacts have been contacted, view notes, and link our conversations to sales force contacts. This allows for great reporting and analytics for the team. It is also very easy for our team to see which agents are online, available for transfer, etc. This is great for live transfers and managerial purposes.
What do you dislike about the product?
Occasionally "fetching data" screen occurs and inhibits ability to answer calls. Sometimes we also run into issues when connectivity issues occur or the site goes down. Overall, though I wouldn't say these are that inhibiting or even all that common. Sometimes also, it is difficult to check voicemail status within the website application when forgetting about it. If there was a way for voicemail inbox or even just notifications of open voicemails into callbar, this would be incredibly helpful.
What problems is the product solving and how is that benefiting you?
Ability to move customers through our system, and log notes in call. Major benefits include Rules of Engagement clarity, as we can see if a contact has been touched, read notes, and view contact history all within the same salesforce contact view. We solve the issue of outbound queue voicemailing too. Transferring support calls to our queue allows customers to create a ticket via voicemail and we can then reach out to them that way.
Recommendations to others considering the product:
I recommend TD to users for its ease of use and lack of issues overall.
Talkdesk - Helpful tool for client communication
What do you like best about the product?
Ease of use and compatibility with salesforce
What do you dislike about the product?
Occasional bugs/issues that disrupt usage
What problems is the product solving and how is that benefiting you?
Compatibility to like with salesforce helps bring up account info when someone calls in. Also the ability to access recordings to review conversations from the past as needed.
Paulina Thrasher-Talkdesk Review
What do you like best about the product?
I like the simplicity and ease of use. Transfers/hold etc are very efficient. I also like that you can copy and paste into the keypad
What do you dislike about the product?
I dislike that you can't change the ring tone. There are also glitches in which the phone will be ringing, but no call is showed to be incoming.
What problems is the product solving and how is that benefiting you?
The problem we are solving is providing our customers with a way to get into contact with us. My team is on the phone a lot, so having an easy to use, simple phone software benefits us in terms of time management, and remote work.
Talkdesk helps customer and end-user experience
What do you like best about the product?
Constant enhancements/modifications to platform
What do you dislike about the product?
3rd party vendors have not been positive to deal with.
What problems is the product solving and how is that benefiting you?
OMNI Channel is something we've finally been able to achieve with Talkdesk. Additionally, reporting has become much more insightful.
Multiple Teams / Multiple Queues / All Over Success
What do you like best about the product?
The ability to monitor and motivate team members across multiple team with 10+ numbers. I can pull reports and use SLA measurements for each person and team.
What do you dislike about the product?
At time there are issues with amounts of people that get each call, but we are working that out.
What problems is the product solving and how is that benefiting you?
Support has been great to work with. We provide examples of challenges and they are resolved in a timely fashion
Talkdesk operation
What do you like best about the product?
Is user - friendliness , The application interface is very intuitive .
The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs .
Fits perfectly with the programs I use , I often don't even notice that it has automatically started working , it is fast and reliable .
When it has to update , a message always comes out without interfering too much with your work, and you are able to updating in a second time without problems .
Very easy to save customer data and to make outbound calls .
All you need is in front of you, and you can handling your job very profitable , and flexible , and is flexible your way to use it .
The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs .
Fits perfectly with the programs I use , I often don't even notice that it has automatically started working , it is fast and reliable .
When it has to update , a message always comes out without interfering too much with your work, and you are able to updating in a second time without problems .
Very easy to save customer data and to make outbound calls .
All you need is in front of you, and you can handling your job very profitable , and flexible , and is flexible your way to use it .
What do you dislike about the product?
Sometimes it gets stuck , like most software on the world market , nothing to worry about . it restores easily . The application interface is very intuitive therefore everything is easily recoverable .
Sometimes you can have problems of phone interference or phone disturbances , they do not always resolve immediately , we have a guide for doing the troubleshooting and fix the most of the issue .
I find some limits to customization .
Sometimes you can have problems of phone interference or phone disturbances , they do not always resolve immediately , we have a guide for doing the troubleshooting and fix the most of the issue .
I find some limits to customization .
What problems is the product solving and how is that benefiting you?
it is a fundamental part of my work, handling calls or new cases, What business problems is Talkdesk helping you solve .
Recommendations to others considering the product:
I can say that it is an excellent software, easy and stable program.
pretty darn good
What do you like best about the product?
The simplicity of TD altogether. Sometimes it will auto-correct a number that was entered incorrectly. The call quality has gotten much better in the last year or so.
What do you dislike about the product?
Not knowing which numbers or countries I'm not permitted to dial. Sometimes different numbers in the same countries are not allowed.
What problems is the product solving and how is that benefiting you?
Being able to contact clients in different places around the world and receive their message or missed call alerts.
Great Software easy to use
What do you like best about the product?
Easy to use and intuitive. Great certification program and knowledge base. Great support
What do you dislike about the product?
A few glitches here and there with callbar. Nothing major that cannot be fixed easily by submitting a ticket to talk desk support
What problems is the product solving and how is that benefiting you?
Increasing service levels of our customers and managing bilingual customer base
Recommendations to others considering the product:
Good tool, easy to use and deploy
Easy and Perfect for use
What do you like best about the product?
The best thing about Talkdesk is that after you finish the call, you can select the call disposition. Hence, it makes it easy for reporting
What do you dislike about the product?
The way the talkdesk looks its kinda old fashioned. If they update the look , That would be nice
What problems is the product solving and how is that benefiting you?
We use to call partners and customers to assist them.
Talkdesk is Instrumental in my Work Flow
What do you like best about the product?
I like that talkdesk makes it easy to see which of our 18 locations is calling ,how long they've been waiting, and how many agents are available to assist them. You can even see how long a call is- if a call is longer than average, a manager can tell and discretely message the agent, asking if they need assistance or if the guest needs follow up! It's an incredibly easy way to communicate with our customers and take payment over the phone immediately.
What do you dislike about the product?
I dislike that, as the queue expands, sometimes calls are routed to the wrong location. For example, often times when we are busy, it will say the customer is calling "Atlanta" when they are calling "San Francisco". This happens typically where there are more than 5 calls in the queue.
What problems is the product solving and how is that benefiting you?
We needed a way to consolidate all of our phone calls into one place. Many benefits include seeing who called and keeping notes on what was discussed- it's also encouraging for guests, because they can call back and pick back up where they left off, even if it is with another agent!
Recommendations to others considering the product:
Talkdesk is wonderful if you are planning to communicate with customers and clients effectively over the phone.
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