Talkdesk
TalkdeskExternal reviews
2,501 reviews
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I enjoy it
What do you like best about the product?
I like how everything is so simple to use, and if there is an issue, it's easy to fix. It's effortless to communicate with clients.
What do you dislike about the product?
Sometimes the app glitches, but I close the window, and it starts working fine.
What problems is the product solving and how is that benefiting you?
It's easy to call clients and communicate with them without using a phone. The benefits are that everything is on the computer.
Recommendations to others considering the product:
It's easier to use rather than a phone and more hi-tech.
Platform and service very user friendly and life-savior
What do you like best about the product?
In a globalized market, companies recruit talent worldwide. I love how easy it is to make international calls when using TalkDesk and how user-friendly the platform is.
What do you dislike about the product?
I don't dislike anything so far. The platform is user-friendly and straightforward. Easy to understand.
What problems is the product solving and how is that benefiting you?
I work as a Project Manager, managing many different international accounts. I use Talk desk to make calls worldwide, while I am located in South America
Recommendations to others considering the product:
Highly user friendly software, easy to use and its quality is great. I highly recommend it.
Excellent Platform
What do you like best about the product?
Quick and easy tools to determine the satisfaction level at any time.
What do you dislike about the product?
There is nothing to dislike in the current iteration of this product.
What problems is the product solving and how is that benefiting you?
Customer response times and we have benefitted with a 25% customer base growth year over year.
Recommendations to others considering the product:
Consider Talkdesk's ease of use compared to competing services and you will understand that Talkdesk stands above the rest.
Excellent solution for our support agents
What do you like best about the product?
It's a modern solution for a contact center, it is very easy to use, both for administrators and for agents as well and does not requires special training or devices or software. It's a service that requires almost no maintenance at least not dealing with software updates, os updates etc. It is AWS hosted, so it's reliable from infrastructure point of view. We've been using it for a few months now, no issues so far with the platform. Also I like that is really easy to just buy a phone number almost anywhere in the world and have a local numer for customer calls while maintaining our contact center at our location and have our agents workig from the office or from the comfort and safety of their own homes. All in all, a great service provided by a great company. Also, just to mention that thie support is lighning fast.
What do you dislike about the product?
Mobile apps could be more feature rich; they miss some of the options that the callbar has, like caller mood faces. Plus the android app is not that good as the iOS one is. Mainly because of all the different flavopurs of Andoid out there but I think it needs some improvments. For example, after app update I need to go in the setting and set the Battery optimization settings for the app from the beggining. I don't know if this is regular behaviour, I've had only one update so far, but I found this a bit peculiar.
What problems is the product solving and how is that benefiting you?
We have a small customer support team that handles the calls as well as emails from our customers and TalkDesk is a great addition to our workflow. It integrates really well with SalesForce and makes it very easy to have all the informations in one place and get better insights on the job that is being done by our people and the needs of the customers.
Recommendations to others considering the product:
TalkDesk is a great company, and they have an excellent product for contact centers which, in combination with the support team that they have it's a no brainer.
All the tools for a contemporary call center solution at your fingertips
What do you like best about the product?
The flexibility to alter scripts and priorities on the fly. No need to wait for IT support.
What do you dislike about the product?
I understand the subscription need for certain levels of service, but I'm disappointed that the enhanced reporting isn't included as a standard rather than an option.
What problems is the product solving and how is that benefiting you?
My team manages our own call-flows and priorities. We can see what agents are doing, how effective they are being. Everyone can customize their own dashboard to ensure they are driving the right behaviors and decisions.
powerful yet simple platform that supports multiple service teams
What do you like best about the product?
The interface is super intuitive and easy to navigate. A new user doesn't need much if any training on the platform to figure out dashboards and reporting. I love how the platform integrates with Salesforce where we keep all of our customers' data points. Talkdesk often comes up with improvements to their product to keep making it better.
The knowledge base is great and I have been able to find many answers to my questions!
The flow functionality is also awesome and has enabled us to build in much needed automation!
The knowledge base is great and I have been able to find many answers to my questions!
The flow functionality is also awesome and has enabled us to build in much needed automation!
What do you dislike about the product?
I can't think of any downsides to this platform. It is leaps and bounds better than what we previously used. Very happy with Talkdesk and switching our service teams to use this software.
What problems is the product solving and how is that benefiting you?
We have created automation in the IVR. We also have given visibility to all users to listen to calls as a recording gets saved in Salesforce. Talkdesk has been a big game changer for us.
Recommendations to others considering the product:
Be sure to check out the reporting features. I especially love that most reports I could ever need are available out-of-the-box. Dashboards provide really good visuals to easily interprte the metrics.
The workflow functionality has also been critical in providing us with more autonomy and efficiency. We no longer have to manually update greetings for off hours or for holidays. This is preventing human mistakes and automating a process that was a burden.
I would also recommend looking into the integration with Salesforce if you use that platform. We get a ton of visibility by all teams from having call recordings accessible from Salesforce.
The workflow functionality has also been critical in providing us with more autonomy and efficiency. We no longer have to manually update greetings for off hours or for holidays. This is preventing human mistakes and automating a process that was a burden.
I would also recommend looking into the integration with Salesforce if you use that platform. We get a ton of visibility by all teams from having call recordings accessible from Salesforce.
its easy to work with and so far there are no issues of any kind
What do you like best about the product?
I like that it creates automatically a ticket
What do you dislike about the product?
I dont see downsides in using Talkdesk till now.
What problems is the product solving and how is that benefiting you?
Automatic ticket creation saves me time.
Also if the client is previously registered with the phone number I can easily see his contact history.
Also if the client is previously registered with the phone number I can easily see his contact history.
TalkDesk is exactly what we need
What do you like best about the product?
Excellent product and their customer service is efficient, friendly and really seems to care about their customer and their product.
What do you dislike about the product?
Some of the recommended headphones don't work well. I need to connect with them about this.
What problems is the product solving and how is that benefiting you?
Customer Support. It is a straightforward system that is easy for employees to train. Also, we can use TalkDesk in multiple countries. This system allows us to connect with our users around the world.
Recommendations to others considering the product:
Just do it. TalkDesk is the best company I have utilized in customer support. Their product is above the rest, easy to use, and their customer service is fantastic. This company seriously cares about you and their product and it shows.
My Talkdesk Review
What do you like best about the product?
in clould service and user frindly via a PC client.
What do you dislike about the product?
Wish their Tech support is USA because of different time zone.
What problems is the product solving and how is that benefiting you?
Full intergration with Salesforce for leads and customer accounts.
Tlkdesk made our life easyer
What do you like best about the product?
Talkdesk is structured very well; reporting area is complete, you can check every KPI for your team. Easy to use, we managed to train our agents fast even in pandemic and work from home situations.
What do you dislike about the product?
Caller serch is one downside for Takldesk.
What problems is the product solving and how is that benefiting you?
Talkdesk improved agent monitoring system, call recordings, and the way you can manage your team.
Recommendations to others considering the product:
Talkdesk will make your life easier.
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