Talkdesk
TalkdeskExternal reviews
2,499 reviews
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A True Partnership
What do you like best about the product?
The Talkdesk team continues to be very supportive and responsive, as we tackle key customer facing initiatives. Ongoing, consistent communication has been critical to our success over the past nine months.
What do you dislike about the product?
System maturity - some functionality is not fully deployed.
What problems is the product solving and how is that benefiting you?
Enhanced customer interactions within our voice channel, improved staffing efficiencies, and a simpler agent interface.
It has made my work faster and less steps to get information
What do you like best about the product?
The real time dash boards and the report section.
What do you dislike about the product?
That recordings in calls are not dated exact date of recording
What problems is the product solving and how is that benefiting you?
I am still learning to use it and do not have a lot of problems. The benefit is that it makes work faster.
A leader in the field
What do you like best about the product?
Talkdesk is extremely easy to use; it integrates well with our Salesforce solution. Adding a new phone number in a new country takes 2 mins and you have a working number there. In the COVID times, we had to switch to 100% work from home and we didn't had any issues with Talkdesk. Also, their Support is always quick and helpful.
What do you dislike about the product?
Unfortunately, some countries have a legal requirement that you have to have a local presence in order to have a national or toll-free line there. Not sure if Talkdesk can do anything about it but that's our greatest pain. Otherwise, I can't name any issue with Talkdesk right now.
What problems is the product solving and how is that benefiting you?
We have a small Support team (10 people) who need to provide global coverage. Talkdesk was the optimal solution for us - in terms of flexibility, functionality (incl. the ability to quickly provide local numbers WW) and at a good price.
Talkdesk: An efficient Tool
What do you like best about the product?
I have been using the app for last 3 years and found it to be a really user friendly tool to make calls. Moreover, it is very easy to monitor how much time a team member has spent making/receiving calls. So even from a supervisor's perspective it is an efficient tool.
What do you dislike about the product?
I like most of the features Talkdesk has to offer but sometimes it takes time to pull up data. But I believe it depends on how old the data is. Other than that, the app is quite user friendly and time efficient.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us communicating with the stakeholders which can be recorded for training and follow up purposes later on. So, problems of our stakeholders can be solved more time efficiently. The Reporting feature helps us pulling up data easily.
Recommendations to others considering the product:
You should definitely consider Talkdesk to be a great option when it comes to providing Word class customer service to your customers. At the same time Talkdesk makes it easier to make sure your employees are being productive as all the important data provided by Talkdesk are quite accurate.
TD
What do you like best about the product?
The display shows who is calling and their number.
What do you dislike about the product?
Calls are sometimes dropped. It leads to poor cust service.
What problems is the product solving and how is that benefiting you?
WE are replacing an older system, TD is a lot more user friendly, plus we have employee statuses and numbers.
Recommendations to others considering the product:
TD is very user friendly and has a lot of tools to help efficiency.
A quick, efficient 4 day deployment
What do you like best about the product?
A simple to use solution which includes self service IVR management which can be managed without any coding knowledge.
What do you dislike about the product?
Within the platform there is a world of data at your fingertips, this can be overwhelming and can become a rabbit hole. Thankfully there are a stackful of standard reports to start you off.
What problems is the product solving and how is that benefiting you?
5 contact centres working across separate ACD's is no longer an issue when you have one solution bringing a wealth of data and flexibility.
Recommendations to others considering the product:
As an Admin user, Supervisor, Coach there is an ease in my working day, I am also responsible for product onboarding and development. I have found the support staff and onboarding team to be as much involved today than they were 9 months ago and while our UC is very unique they have taken on all aspects of feedback and continue to have updates to suit.
Very user friendly with quick access to everything
What do you like best about the product?
Talkdesk allows users to work seamlessly, allowing one employee to transfer a call to another worker without having to keep the customer on the line for too long. Also it makes it very to find the phone number for person/group your looking to call.
What do you dislike about the product?
potential timeouts when transferring a call to another employee.
What problems is the product solving and how is that benefiting you?
Seamless transition when transferring a call within the organisation. Plus having all of the different functions right on your computer screen that connects directly to your wireless headset which saves room of your desk.
Recommendations to others considering the product:
Once you'll try out the system, you'll never want to use anything but Talkdesk. It is very easy to maneuverer through the system and use the different functions it has to offer.
Fluid communication and easy to use
What do you like best about the product?
Different status to track agent on work.
What do you dislike about the product?
Sometimes the value don't reflect the real workflow on the board
What problems is the product solving and how is that benefiting you?
Calling customer and receiving calls from the customers. Recruit a lot of new couriers and get a lot new clients.
Recommendations to others considering the product:
Its a good tools for call center entrepreneur in term of cost and quality of the services
effective tool to communicate with customer. Easy to track and monitor call record.
What do you like best about the product?
Tracking calls, recording, and best of all the stat and performance level on talkdesk.
What do you dislike about the product?
Not much as sometimes the timer does not work when any call finishes.
What problems is the product solving and how is that benefiting you?
I was an agent then promoted to be a floor pro. Now I have more access to the talkdesk and check who is available on calls and chats or actions. Easy to check if any team members switch their right task or not. Moreover, also check the service level and can listen to the call recording of an agent if they need any more coaching on how to handle a call.
Recommendations to others considering the product:
Talkdesk is very easy to use to track every call record. Easily check the service level of the overall company and have a filter option to monitor individual's performance on calls. Overall service level is shown on the graph and has an edit option to make it more presentable.
Successful professional management is executed with taldesk software.
What do you like best about the product?
Taldesk software benefits its actions to promote communication work, where its professional knowledge of shared networks positions brands and collaborative integrations of data samples and statistical evaluation of presentation formats, where its innovative technology begins to operate under cloud contacts, separating account verification codes, handling refinements of message encryption control, conforming differential action plans to obtain results, developing impressive operational techniques of structured negotiation contact, having performance management incorporated into its program.
What do you dislike about the product?
Taldesk system has an independent search option in its contacts panel where its remote financing is evidenced in disproportionate analysis, where upon selecting such search, the platform stops automatically establishing a continuous closing of its operations by not containing the load of algorithmic data conditioned for its financing, placing in decrease of uses to this option of fast location conceived by this independent account transfer server, having to recognize a greater formation of performance routes oriented under the encryption of this programming and its execution of collaborative tasks.
What problems is the product solving and how is that benefiting you?
Taldesk has been used to formalize contact data grouping management, followed by instant messaging arrangements, information deficiency detection configurations, content management operation, provision of differential customer service with impeccable resource management source addresses, activation of simplified user data customization delivery support services, enabling channel opening times with production equipment security, sales force branding, performance management by tight mobile supports, are performed through this incredible and unique differential webinar system.
Recommendations to others considering the product:
A complete informative recommendation begins to emerge from taldesk by compromising its operation of message delivery and direct interaction with the user, by providing a correct interactive emergence relationship, where commerce participation is fully functional, monitoring email simplifications, scalable financial adjustment services, arrangement of cloud data support solutions, customized call handling positioning, coded negotiation services, incorporation of organized workflows, integration of email as a key manager of online sales supports, optimization of operation of behavioral analysis measurement, make this programming great.
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