Talkdesk
TalkdeskExternal reviews
2,472 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very user friendly with quick access to everything
What do you like best about the product?
Talkdesk allows users to work seamlessly, allowing one employee to transfer a call to another worker without having to keep the customer on the line for too long. Also it makes it very to find the phone number for person/group your looking to call.
What do you dislike about the product?
potential timeouts when transferring a call to another employee.
What problems is the product solving and how is that benefiting you?
Seamless transition when transferring a call within the organisation. Plus having all of the different functions right on your computer screen that connects directly to your wireless headset which saves room of your desk.
Recommendations to others considering the product:
Once you'll try out the system, you'll never want to use anything but Talkdesk. It is very easy to maneuverer through the system and use the different functions it has to offer.
Fluid communication and easy to use
What do you like best about the product?
Different status to track agent on work.
What do you dislike about the product?
Sometimes the value don't reflect the real workflow on the board
What problems is the product solving and how is that benefiting you?
Calling customer and receiving calls from the customers. Recruit a lot of new couriers and get a lot new clients.
Recommendations to others considering the product:
Its a good tools for call center entrepreneur in term of cost and quality of the services
effective tool to communicate with customer. Easy to track and monitor call record.
What do you like best about the product?
Tracking calls, recording, and best of all the stat and performance level on talkdesk.
What do you dislike about the product?
Not much as sometimes the timer does not work when any call finishes.
What problems is the product solving and how is that benefiting you?
I was an agent then promoted to be a floor pro. Now I have more access to the talkdesk and check who is available on calls and chats or actions. Easy to check if any team members switch their right task or not. Moreover, also check the service level and can listen to the call recording of an agent if they need any more coaching on how to handle a call.
Recommendations to others considering the product:
Talkdesk is very easy to use to track every call record. Easily check the service level of the overall company and have a filter option to monitor individual's performance on calls. Overall service level is shown on the graph and has an edit option to make it more presentable.
Successful professional management is executed with taldesk software.
What do you like best about the product?
Taldesk software benefits its actions to promote communication work, where its professional knowledge of shared networks positions brands and collaborative integrations of data samples and statistical evaluation of presentation formats, where its innovative technology begins to operate under cloud contacts, separating account verification codes, handling refinements of message encryption control, conforming differential action plans to obtain results, developing impressive operational techniques of structured negotiation contact, having performance management incorporated into its program.
What do you dislike about the product?
Taldesk system has an independent search option in its contacts panel where its remote financing is evidenced in disproportionate analysis, where upon selecting such search, the platform stops automatically establishing a continuous closing of its operations by not containing the load of algorithmic data conditioned for its financing, placing in decrease of uses to this option of fast location conceived by this independent account transfer server, having to recognize a greater formation of performance routes oriented under the encryption of this programming and its execution of collaborative tasks.
What problems is the product solving and how is that benefiting you?
Taldesk has been used to formalize contact data grouping management, followed by instant messaging arrangements, information deficiency detection configurations, content management operation, provision of differential customer service with impeccable resource management source addresses, activation of simplified user data customization delivery support services, enabling channel opening times with production equipment security, sales force branding, performance management by tight mobile supports, are performed through this incredible and unique differential webinar system.
Recommendations to others considering the product:
A complete informative recommendation begins to emerge from taldesk by compromising its operation of message delivery and direct interaction with the user, by providing a correct interactive emergence relationship, where commerce participation is fully functional, monitoring email simplifications, scalable financial adjustment services, arrangement of cloud data support solutions, customized call handling positioning, coded negotiation services, incorporation of organized workflows, integration of email as a key manager of online sales supports, optimization of operation of behavioral analysis measurement, make this programming great.
It glitches often and sometimes it freezes.
What do you like best about the product?
it is not difficult to get around and is self explanatory
What do you dislike about the product?
you can't transfer while on hold, it frezes out as well
What problems is the product solving and how is that benefiting you?
When it freezes out i have to re start my whole system and then it works fine
Recommendations to others considering the product:
a good system to use
Good user experience, would like more defined filters though.
What do you like best about the product?
I use it for call listening and all in all it serves that purpose well.
What do you dislike about the product?
Not enough filter options when searching for calls. Would like to be able to filter by call duration specifically.
What problems is the product solving and how is that benefiting you?
I can listen to calls and find areas for coaching as a result.
Recommendations to others considering the product:
Seriously consider TalkDesk as it has served us very well to date.
Best Solution, best Team!
What do you like best about the product?
With Talkdesk you get a highly customizable solution for your customers on a professional level. The initial integration and onboarding will be handled by Talkdesk, which eases up the process and helps to understand the solution instantly. You can record your own messages for your customers, have great reports, and set up different roles and groups for your callers.
What do you dislike about the product?
I think the reporting based on the business hours setup could be improved, as it doesn't automatically respect them when creating reports.
What problems is the product solving and how is that benefiting you?
We needed a solution, that is able to have different groups e.g. for payment topics we have one team, so we can channel those calls and route them directly. This also helped us, to slowly onboard new team members and set a different skill level for them.
Recommendations to others considering the product:
A competitive price, with the most features! There are many solutions in the same price level, but not that advanced and enriched with features.
Talkdeak
What do you like best about the product?
I like the fact that I can call, transfer, monitor calls and sign in easily
What do you dislike about the product?
Sometimes it will not work for some agents and they need to clear the cache and history too often. But overall, it's a nice feature to have!
What problems is the product solving and how is that benefiting you?
I am able to help agents with the transfers easily and when they are having issues, it's a simple solution most of the time with getting the issues solved.
Recommendations to others considering the product:
It's a good product for calling services. I work in customer service and it works very well for the needs of the company that I work for.
Good user-friendly product for moderate-sized call center operations
What do you like best about the product?
The monitoring and metrics are very helpful and highly customizable from agent to agent.
What do you dislike about the product?
When I worked in larger departments (50+ agents online at once) I found that it started to get very buggy when answering calls. The scenarios I'm referring to would only happen if you have the ring group configured to ring to more than one agent at a time - multiple agents try to answer and milliseconds difference can cause some problems in terms of metrics and real-time operations (these issues do not affect customer experience directly, however).
What problems is the product solving and how is that benefiting you?
The voicemail feature has solved for hours-of-operation issues. The monitoring features have proven very useful in terms of agent accountability when moving to a primarily remote working environment,
Recommendations to others considering the product:
This is a flexible tool with good OOTB integrations. Highly recommend for small-to-medium sized call center operations with less than 50 agents in each ring group, or for any size organization that only wants calls to ring to one agent at a time.
Well Designed System for Small to Mid Size Organization
What do you like best about the product?
UI is outstanding, the capabilities that are available are solid, need to add more functionality to compete with larger competitors
What do you dislike about the product?
The reporting is sub par. Better exporting, auto run features and better data would be a plus.
What problems is the product solving and how is that benefiting you?
Omnichannel support, automated outbound communications. We have been able to communicate via SMS, need email.
Recommendations to others considering the product:
Create use cases for the Talk Desk team to demonstrate how the system works.
showing 581 - 590