Talkdesk
TalkdeskExternal reviews
2,501 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Multiple Teams / Multiple Queues / All Over Success
What do you like best about the product?
The ability to monitor and motivate team members across multiple team with 10+ numbers. I can pull reports and use SLA measurements for each person and team.
What do you dislike about the product?
At time there are issues with amounts of people that get each call, but we are working that out.
What problems is the product solving and how is that benefiting you?
Support has been great to work with. We provide examples of challenges and they are resolved in a timely fashion
Talkdesk operation
What do you like best about the product?
Is user - friendliness , The application interface is very intuitive .
The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs .
Fits perfectly with the programs I use , I often don't even notice that it has automatically started working , it is fast and reliable .
When it has to update , a message always comes out without interfering too much with your work, and you are able to updating in a second time without problems .
Very easy to save customer data and to make outbound calls .
All you need is in front of you, and you can handling your job very profitable , and flexible , and is flexible your way to use it .
The program has a clear, clean, and intuitive interface, very simple to understand, stable compared to many other programs .
Fits perfectly with the programs I use , I often don't even notice that it has automatically started working , it is fast and reliable .
When it has to update , a message always comes out without interfering too much with your work, and you are able to updating in a second time without problems .
Very easy to save customer data and to make outbound calls .
All you need is in front of you, and you can handling your job very profitable , and flexible , and is flexible your way to use it .
What do you dislike about the product?
Sometimes it gets stuck , like most software on the world market , nothing to worry about . it restores easily . The application interface is very intuitive therefore everything is easily recoverable .
Sometimes you can have problems of phone interference or phone disturbances , they do not always resolve immediately , we have a guide for doing the troubleshooting and fix the most of the issue .
I find some limits to customization .
Sometimes you can have problems of phone interference or phone disturbances , they do not always resolve immediately , we have a guide for doing the troubleshooting and fix the most of the issue .
I find some limits to customization .
What problems is the product solving and how is that benefiting you?
it is a fundamental part of my work, handling calls or new cases, What business problems is Talkdesk helping you solve .
Recommendations to others considering the product:
I can say that it is an excellent software, easy and stable program.
pretty darn good
What do you like best about the product?
The simplicity of TD altogether. Sometimes it will auto-correct a number that was entered incorrectly. The call quality has gotten much better in the last year or so.
What do you dislike about the product?
Not knowing which numbers or countries I'm not permitted to dial. Sometimes different numbers in the same countries are not allowed.
What problems is the product solving and how is that benefiting you?
Being able to contact clients in different places around the world and receive their message or missed call alerts.
Great Software easy to use
What do you like best about the product?
Easy to use and intuitive. Great certification program and knowledge base. Great support
What do you dislike about the product?
A few glitches here and there with callbar. Nothing major that cannot be fixed easily by submitting a ticket to talk desk support
What problems is the product solving and how is that benefiting you?
Increasing service levels of our customers and managing bilingual customer base
Recommendations to others considering the product:
Good tool, easy to use and deploy
Easy and Perfect for use
What do you like best about the product?
The best thing about Talkdesk is that after you finish the call, you can select the call disposition. Hence, it makes it easy for reporting
What do you dislike about the product?
The way the talkdesk looks its kinda old fashioned. If they update the look , That would be nice
What problems is the product solving and how is that benefiting you?
We use to call partners and customers to assist them.
Talkdesk is Instrumental in my Work Flow
What do you like best about the product?
I like that talkdesk makes it easy to see which of our 18 locations is calling ,how long they've been waiting, and how many agents are available to assist them. You can even see how long a call is- if a call is longer than average, a manager can tell and discretely message the agent, asking if they need assistance or if the guest needs follow up! It's an incredibly easy way to communicate with our customers and take payment over the phone immediately.
What do you dislike about the product?
I dislike that, as the queue expands, sometimes calls are routed to the wrong location. For example, often times when we are busy, it will say the customer is calling "Atlanta" when they are calling "San Francisco". This happens typically where there are more than 5 calls in the queue.
What problems is the product solving and how is that benefiting you?
We needed a way to consolidate all of our phone calls into one place. Many benefits include seeing who called and keeping notes on what was discussed- it's also encouraging for guests, because they can call back and pick back up where they left off, even if it is with another agent!
Recommendations to others considering the product:
Talkdesk is wonderful if you are planning to communicate with customers and clients effectively over the phone.
A True Partnership
What do you like best about the product?
The Talkdesk team continues to be very supportive and responsive, as we tackle key customer facing initiatives. Ongoing, consistent communication has been critical to our success over the past nine months.
What do you dislike about the product?
System maturity - some functionality is not fully deployed.
What problems is the product solving and how is that benefiting you?
Enhanced customer interactions within our voice channel, improved staffing efficiencies, and a simpler agent interface.
It has made my work faster and less steps to get information
What do you like best about the product?
The real time dash boards and the report section.
What do you dislike about the product?
That recordings in calls are not dated exact date of recording
What problems is the product solving and how is that benefiting you?
I am still learning to use it and do not have a lot of problems. The benefit is that it makes work faster.
A leader in the field
What do you like best about the product?
Talkdesk is extremely easy to use; it integrates well with our Salesforce solution. Adding a new phone number in a new country takes 2 mins and you have a working number there. In the COVID times, we had to switch to 100% work from home and we didn't had any issues with Talkdesk. Also, their Support is always quick and helpful.
What do you dislike about the product?
Unfortunately, some countries have a legal requirement that you have to have a local presence in order to have a national or toll-free line there. Not sure if Talkdesk can do anything about it but that's our greatest pain. Otherwise, I can't name any issue with Talkdesk right now.
What problems is the product solving and how is that benefiting you?
We have a small Support team (10 people) who need to provide global coverage. Talkdesk was the optimal solution for us - in terms of flexibility, functionality (incl. the ability to quickly provide local numbers WW) and at a good price.
Talkdesk: An efficient Tool
What do you like best about the product?
I have been using the app for last 3 years and found it to be a really user friendly tool to make calls. Moreover, it is very easy to monitor how much time a team member has spent making/receiving calls. So even from a supervisor's perspective it is an efficient tool.
What do you dislike about the product?
I like most of the features Talkdesk has to offer but sometimes it takes time to pull up data. But I believe it depends on how old the data is. Other than that, the app is quite user friendly and time efficient.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us communicating with the stakeholders which can be recorded for training and follow up purposes later on. So, problems of our stakeholders can be solved more time efficiently. The Reporting feature helps us pulling up data easily.
Recommendations to others considering the product:
You should definitely consider Talkdesk to be a great option when it comes to providing Word class customer service to your customers. At the same time Talkdesk makes it easier to make sure your employees are being productive as all the important data provided by Talkdesk are quite accurate.
showing 581 - 590