Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Great easy service
What do you like best about the product?
I love that it mimics a local area code of the customer you are calling, which increases the likelihood of them answering.
What do you dislike about the product?
The tool does freeze especially when you are in the reporting tab.
What problems is the product solving and how is that benefiting you?
Contacting customers in regards to order concerns makes communication faster and easier.
TalkDesk is a simple easy to use application. I Love it!!
What do you like best about the product?
I like how easy it is to transfer calls to colleagues and you can easily check availability for other coworkers!
What do you dislike about the product?
I think there should be an admin option to place your phone in when you are doing admin work instead of staying in available.
What problems is the product solving and how is that benefiting you?
Making calls and transferring within the company are great benefits
Talkdesk is very user friendly type of application
What do you like best about the product?
What I like about Talkdesk applications are we can see the caller ID are we call history that can track all the inbound and out calls , we have also the duration of calls that can help us to check our average handling time and we also have information on how many user and current online and what are their status. I also like that we have visibility of the current service level because of this we can easily adjust the schedule depending on the service levels. I also like that i can see the calls waiting on the queue
What do you dislike about the product?
No auto answer, Well this feature can help the user to more productive. It can also lessen the call abandonment and the call waiting time. Because there are times that the user unable to pickup the phone calls in a timely manner that can result of long waiting time and can be considered as abandon calls. inbound calls assign in queue is also part of my dislike. Its not really a big deal, I just find it unfair for the other user. Its like when you login on the Talkdesk you are the first one that will receive calls instead of those highest available in the queue It also apply on after your break or after your Lunch
What problems is the product solving and how is that benefiting you?
The problems so far that we trying to solve are the calls abandonment and call waiting time
If we can resolve this issue. we can be more productive and that can result a good customers service
If we can resolve this issue. we can be more productive and that can result a good customers service
Recommendations to others considering the product:
talk desk application is easy to use and you don't need to have special training to able to access it
there are plenty of cool feature for this applications that can help the user to improve their productivity.
and this application can still be improve depends on the need of the user
there are plenty of cool feature for this applications that can help the user to improve their productivity.
and this application can still be improve depends on the need of the user
Talkdesk review
What do you like best about the product?
Easily accessible as it is a website instead of just a downloadable program
What do you dislike about the product?
The minimum internet requirement makes it so sometimes I need to refresh the site or "work offline".
What problems is the product solving and how is that benefiting you?
Working from home became a thousand times easier using Talkdesk as not only are calls easy to make, but monitoring the people in my team is also easy and comfortable
Recommendations to others considering the product:
Good user experience and very adaptable to the user's needs
Prime Plastic Surgery - Call Center
What do you like best about the product?
I like the simplicity of the sytem. It's not overly complicated and so easy to transfer amongst staff when a patient calls. Amazing how you have option to call and text and reporting is so simple to measure KPIs.
What do you dislike about the product?
The only thing I dislike would be the best service is through being hard wired instead over WIFI. If somehow this could improve I believe you would widen your customer base to call centers who are all remote.
What problems is the product solving and how is that benefiting you?
We have cconnected four of our locations through Talk Desk and made our main line for all calls . One phone bill verse several different. Realized its more effective and is eassy to use to train all locations fast.
Talkdesk is the best!
What do you like best about the product?
The app for my desktop is extremely helpful when making inbound or even outbound calls.
What do you dislike about the product?
how long it takes to transfer is a while occasionally.
What problems is the product solving and how is that benefiting you?
I havent had too many problems. The app is a huge benefit compared to using the web browser.
TalkDesk Handles Business
What do you like best about the product?
The customer support I receive is always quick and to the point.
What do you dislike about the product?
Nothing that I can think of, on all avenues TalkDesk or as we call it TD really pulls up 10/10 .
What problems is the product solving and how is that benefiting you?
We needed a solution to have our inbound calls routed in way that multiple people can answer, TalkDesk provides that solution.
Best platform to used at work
What do you like best about the product?
It have everything in one place for example extension to transfer calls to different dept.
What do you dislike about the product?
Everything is great no issue at all with this tool
What problems is the product solving and how is that benefiting you?
easy and great to used
One of The Best
What do you like best about the product?
Ease of use, accessibility of information.
What do you dislike about the product?
License availability, and other slight restrictions associated with Admin features.
What problems is the product solving and how is that benefiting you?
To date, we have not had any severe issues with Talkdesk. There have been none that have disrupted service or caused any gaps in coverage.
Remote Working Essential
What do you like best about the product?
- Call Quality
- Ease of Use
- Onboarding Training
- Syncs with Zoho CRM
- Ease of Use
- Onboarding Training
- Syncs with Zoho CRM
What do you dislike about the product?
- Cannot transfer calls to non TD numbers
- Hard to tell if a TD portal function is compatible with "Flow"
- Programming gets tricky as users and custome functions get added
- Hard to tell if a TD portal function is compatible with "Flow"
- Programming gets tricky as users and custome functions get added
What problems is the product solving and how is that benefiting you?
TalkDesk has allowed our Customer Support team to transition to a WFH environment while retaining quality customer/agent phone interaction. Integration with Zoho CRM and Slack has been a huge plus for creating automation, receiving daily call reports, and understanding the dynamic demands of our customers.
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