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Talkdesk grew with me as my team grew!
What do you like best about the product?
Ease of reporting, live monitoring, studioflows - covers my company's emergency line needs 7 days a week!
What do you dislike about the product?
Can be a bit lenghty to get customer service to respond but they always get the issue resolved.
What problems is the product solving and how is that benefiting you?
Able to accurately run individualized and group reports to gather data - extremely helpful in finding the peak hours needing coverage and the dispositions allowed us to track percentages for call types to strengthen skill sets
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Over complicated, glitchy
What do you like best about the product?
The phone operating system is great, very organized. We use it for all of our daily customer interactions.
What do you dislike about the product?
There are many glitches with this program and we often have to log out/back in to resolve them.
What problems is the product solving and how is that benefiting you?
Talkdesk is designed to link all customer interactions under one contact, which has been helpful when reviewing their history with us.
Communication Company with Challenges in Communications
What do you like best about the product?
Talkdesk has a wondefful platform that alowed us to get from start-up to working at a consistnet level. The platform is relatively basic and heas a handful of bells and whistles that gave us some abilities to personalize it to meet our needs.
What do you dislike about the product?
If something did happen where you had an issue or even worse downtime, it was a huge chllenge to find a resource that was able to assist. The idea of filling out a suport ticket that can be answered in 24-48 hours was not comforting when I had phone lines that were down. While it might have been a specific associte that was not avaialble to us, the idea of requesting a meeting to discuss how/what we can do to make the situation better fell upon deaf ears - so we were in essence asked to find another vendor when this happened.
What problems is the product solving and how is that benefiting you?
We were forced to move on from Talkdesk due to lack of support
Easy and user-friendly call center dashboard management
What do you like best about the product?
Talkdesk has an comprehensive features and tools that make the process of customer support workflow implementation easy and simple to operate. Easy Integration with Dynamics 365 has optimizing our agents productivity and improve performance.
What do you dislike about the product?
I have no bad experience or things to dislike about Talkdesk. With almost three years of experience with this platform, we are perfectly happy with the outcome.
What problems is the product solving and how is that benefiting you?
Talkdesk is more than a call center infrastructure management platform, but has also give a boost in our employee collaboration and communication. It has make our daily assigment and task easy to manage.
Amazing AI assistant for customer support platform
What do you like best about the product?
Talkdesk has a features that is suitable for automating all of our customer support needs. It has make it easy to install and deploy this platform with our business system and tracking all activity within the customer support platform.
What do you dislike about the product?
Nothing to dislike about Talkdesk. We had great support from the developer team in installing and integrate software that we use for our daily tasks.
What problems is the product solving and how is that benefiting you?
Talkdesk as our main caller center management has many advantage and benefits. One of it is are with compliance automation that monitors network status and preventing the network downtime that will affecting our daily business tasks.
Stable, effective and fun to use
What do you like best about the product?
The best of Talkdesk are with its rich-features and fast implementation that make customer support easy to handle. Nothing is too complicated and easy to operate by our agents. Other than that, integration with Microsoft Team help our agents coordinating better.
What do you dislike about the product?
No dislike. We have explore and using all features that Talkdesk is providing and is happy with all the outcome that each tools can generate. Great result so far.
What problems is the product solving and how is that benefiting you?
Talkdesk has component that make the insight visibility of our customer support platform performance. We also can monitor agents effectiveness in supporting our customer support tickets.
Satisfied with the outcome of this platform
What do you like best about the product?
Talkdesk can combines all the support comminication channel into one management, which has make it easy for customer to connect and reach us. Integration with Slack help to simply communication between agents and peers into solving customer issues. Overall, Talkdesk is easy to operate and to installed.
What do you dislike about the product?
Nothing to dislike about Talkdesk. We have some issues on the first experience, but the community and documentation helps us navigating the problems.
What problems is the product solving and how is that benefiting you?
Talkdesk provides us with an easy system that we can monitors and track every module in customer support system in one dashboard panel. The AI assistance has automate many of the daily task and reduce work burden for our support agent.
Amazing platform to manage digital customer support service
What do you like best about the product?
It is easy to record support calls from customer by using Talkdesk. The sound quality is high which help to hear and understand the conversation better. Combining customer online and offline eperience is easy to implemented and we have an excellent outcome from it.
What do you dislike about the product?
I have no bad experience with Talkdesk. We manage to improve and better govern our customer support experience after integrate this platform with our business.
What problems is the product solving and how is that benefiting you?
Best benefits that we realize after deploying Talkdesk is with customer satisfaction and experience has increased. We get many reviews that indicate our customer are now able to connect can interact with us easier that before.
Beneficial for our customer support agents
What do you like best about the product?
Talkdesk is flexible platform that is easy to connect and integrate third-party software like ServiceNow connector. The real-time dashboard help us to analyzed our customer support situation and execute actions needed at the time.
What do you dislike about the product?
No disike and least likeable features about Talkdesk. We have tried and used all the tools and finds nothing that is terrible about this platfor.
What problems is the product solving and how is that benefiting you?
Talkdesk real-time analytical data and infromation helps our customer support agents to performe better in interaction with customers. We cater all customers need and turn dissatisfaction into satisfaction experience.
Digital customer service
What do you like best about the product?
Talkdesk helps us to connect and serving customers need easily. All features to manage the communication channel like call recorder and email management is easy to install. We shares experience and solutions with peers on the community especially with the integration that best to added with the platform.
What do you dislike about the product?
No dislike for Talkdesk. Great experience and result after deploying this platform with our ecommerce platform and sales software.
What problems is the product solving and how is that benefiting you?
Talkdesk help solving issues of managing customer support call. We have grown efficiency in customer experience and satisfaction with the after sales service.
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