Talkdesk
TalkdeskExternal reviews
2,472 reviews
from
and
External reviews are not included in the AWS star rating for the product.
A clean and efficient product
What do you like best about the product?
The best aspect of TalkDesk is the simplicity and ease of using the product.
What do you dislike about the product?
One of the struggles with TalkDesk is the reporting functions in the explorer tab. The reports are often time consuming and difficult to pull.
What problems is the product solving and how is that benefiting you?
We are able to easily roll out this product to our company and easily train new reps quickly, as the product is very intuitive.
Efficient tool for phone and team management
What do you like best about the product?
The tool provides easy and efficient management of incoming and outbound calls. As it does not require prior hardware installation, it gives a great deal of remote capabilities. Our industry by default is based on remote work, this proved itself to be of the upmost value when teams have to work remotely due to the global pandamic.
What do you dislike about the product?
The reporting tool have an opportunity for improvement. Talkdesk have a great "By Default" routing options, and it can be more customized using their "Studio" function. Studio is a very strong tool, but for small companies I would recommend opting for the traditional routing as Studio needs some time and skill to be configured to your need. Talkdesk already help their customers to be trained on Studio, but still it require time to manage, it would be great if Talkdesk has a service of managing the routing configuration for Studio on behalf of their customers, may be as an extra service.
What problems is the product solving and how is that benefiting you?
As we are a team working from different countries, remote and in-office, we needed a tool that require minimum installation, and is not hardware dependent. Talkdesk provided that
Recommendations to others considering the product:
Very recommendable if you do not have a specific role of tool manager as it does not require extensive knowledge.
A good option for remote teams and teams working in different countries
Use the technical support as much as you can, they offer great service
Talkdesk has a good customer approach that allows direct channels and ensure that the customer relation evolves in the right direction
A good option for remote teams and teams working in different countries
Use the technical support as much as you can, they offer great service
Talkdesk has a good customer approach that allows direct channels and ensure that the customer relation evolves in the right direction
Talkdesk Customer Review
What do you like best about the product?
Talkdesk is by far the easiest way to call people using a computer. All you need is a computer and internet connection, and you can then call from anywhere!
What do you dislike about the product?
There are minor bugs. For example, sometimes after I log a call and minimize Talkdesk, it reopens without me clicking on it.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to assist customers with products. It allows me to easily make quality phone calls.
Recommendations to others considering the product:
I would recommend using Talkdesk.
Talkdesk Review
What do you like best about the product?
I enjoy how easy it is to use, login and use the functions when receiving a call. I like that the app can be moved to any part of the screen so I can optimize my screen space according to my work of the day. Also, I really like the fact that all of ours calls are recorded. I can go back and listen to verify what was actually said to a customer and logged into the ticket.
What do you dislike about the product?
I think what can be considered it's when the application asks to perform updates, this hinders one when using the function for having the update message stuck to the app.
What problems is the product solving and how is that benefiting you?
I find the dashboard an advantage for me to use, so I can always check the information myself instead having to ask someone to do it. I really experience daily the reporting session on dashboard where I follow my metrics and make my decisions.
Talkdesk is Amazing
What do you like best about the product?
The most helpful aspect of Talkdesk is the ease of answering calls and taking notes. It combines both portions perfectly and effectively for more work to be completed.
What do you dislike about the product?
While there are not many reasons I dislike Talkdesk, one issue I have found is that sometimes I get logged out of Talkdesk randomly when I shouldn't be.
What problems is the product solving and how is that benefiting you?
I have realized with Talkdesk how beneficial it can be to take proficient notes as well as listen to a customer, all at the same time.
Franco Mammana TD review
What do you like best about the product?
Viewing the name of saved contact on calls, would be nice to see both name and phone number for the whole call duration and not just when ringing.
What do you dislike about the product?
when there are internet issues the call does not get disconnected and goes on the minute counting of the call.
What problems is the product solving and how is that benefiting you?
My work is based on supporting customers on the phone, TD has been fundamental for handling the job from home during the lock down due to covid.
Recommendations to others considering the product:
very good tool that granted me working even during the lock down period, would be nice to have visible the name and telephone number of the caller once saved for the whole call duration.
TalkDesk Review
What do you like best about the product?
What I like best about TalkDesk is that we have the ability to do a warm transfer from one agent to another rather than just sending the call over to another agent blindly. It's nice being able to talk to another agent to see if they have time to speak with the customer before transferring the call over.
What do you dislike about the product?
One thing I dislike about TalkDesk is the ability to text. Texting is not very easy with TalkDesk because you have to use SalesForce to create a case then you can text, but if a customer texts in, you don't get a notification and have to manually check your case every so often to see if a text has come in.
What problems is the product solving and how is that benefiting you?
TalkDesk has helped our team by being able to work collaboratively on a customer's questions. We can easily add another agent to the call if we need help with a customer's issues.
Recommendations to others considering the product:
I recommend using TalkDesk over other competitors because the call quality is great and if there are any problems, which rarely occurs, their support staff is solving the issue right away. If your company highly relies on texting, I may not recommend TalkDesk because the texting feature is not great. We are using TalkDesk via Salesforce for texting. It works, but is not ideal.
Reliable tool
What do you like best about the product?
Talkdesk provide a variety of solution that can accommodate to mobile business
What do you dislike about the product?
Reporting can be improved. There is a limitation on the information one can have from their reporting tool
What problems is the product solving and how is that benefiting you?
It provides a steady and reliable solution. It does not mandate to have physical phone, and there technical support is very responsive.
Recommendations to others considering the product:
It does not need physical telephony equipment, which reduce installation costs and provide mobility
Talkdesk mobile app
What do you like best about the product?
I really like how I can take and answer calls from the app. It's been very convenient with this pandemic (COVID-19) and working from home.
What do you dislike about the product?
One of the only downsides/negatives is that sometimes the calls will drop or I'll experience call quality issues
What problems is the product solving and how is that benefiting you?
Being able to call customers without having to haul a phone around with me. It's also been nice to take/make calls from my computer
There's loads of information to be gleaned!
What do you like best about the product?
I like that we can search any form of information gathered from a customer and review past communications.
What do you dislike about the product?
I dislike the color scheme, could be a little more fun.
What problems is the product solving and how is that benefiting you?
Solving so many communication problems with talkdesk and the benefits come in dollar signs and smiling faces. : )
Recommendations to others considering the product:
We've had a clear idea of internal usage and upkeep of our talkdesk platform. We're proud to use it with as much ease of use! Our company uses Talk Desk for our publishing company call center! It's wonderful to feel connected while we're all at home all over the country. I would highly suggest using this program to any company looking for a polished and intuitive feel while getting all the information you need from co-workers.
showing 591 - 600