Talkdesk
TalkdeskExternal reviews
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Talkdesk is Amazing
What do you like best about the product?
The most helpful aspect of Talkdesk is the ease of answering calls and taking notes. It combines both portions perfectly and effectively for more work to be completed.
What do you dislike about the product?
While there are not many reasons I dislike Talkdesk, one issue I have found is that sometimes I get logged out of Talkdesk randomly when I shouldn't be.
What problems is the product solving and how is that benefiting you?
I have realized with Talkdesk how beneficial it can be to take proficient notes as well as listen to a customer, all at the same time.
Franco Mammana TD review
What do you like best about the product?
Viewing the name of saved contact on calls, would be nice to see both name and phone number for the whole call duration and not just when ringing.
What do you dislike about the product?
when there are internet issues the call does not get disconnected and goes on the minute counting of the call.
What problems is the product solving and how is that benefiting you?
My work is based on supporting customers on the phone, TD has been fundamental for handling the job from home during the lock down due to covid.
Recommendations to others considering the product:
very good tool that granted me working even during the lock down period, would be nice to have visible the name and telephone number of the caller once saved for the whole call duration.
TalkDesk Review
What do you like best about the product?
What I like best about TalkDesk is that we have the ability to do a warm transfer from one agent to another rather than just sending the call over to another agent blindly. It's nice being able to talk to another agent to see if they have time to speak with the customer before transferring the call over.
What do you dislike about the product?
One thing I dislike about TalkDesk is the ability to text. Texting is not very easy with TalkDesk because you have to use SalesForce to create a case then you can text, but if a customer texts in, you don't get a notification and have to manually check your case every so often to see if a text has come in.
What problems is the product solving and how is that benefiting you?
TalkDesk has helped our team by being able to work collaboratively on a customer's questions. We can easily add another agent to the call if we need help with a customer's issues.
Recommendations to others considering the product:
I recommend using TalkDesk over other competitors because the call quality is great and if there are any problems, which rarely occurs, their support staff is solving the issue right away. If your company highly relies on texting, I may not recommend TalkDesk because the texting feature is not great. We are using TalkDesk via Salesforce for texting. It works, but is not ideal.
Reliable tool
What do you like best about the product?
Talkdesk provide a variety of solution that can accommodate to mobile business
What do you dislike about the product?
Reporting can be improved. There is a limitation on the information one can have from their reporting tool
What problems is the product solving and how is that benefiting you?
It provides a steady and reliable solution. It does not mandate to have physical phone, and there technical support is very responsive.
Recommendations to others considering the product:
It does not need physical telephony equipment, which reduce installation costs and provide mobility
Talkdesk mobile app
What do you like best about the product?
I really like how I can take and answer calls from the app. It's been very convenient with this pandemic (COVID-19) and working from home.
What do you dislike about the product?
One of the only downsides/negatives is that sometimes the calls will drop or I'll experience call quality issues
What problems is the product solving and how is that benefiting you?
Being able to call customers without having to haul a phone around with me. It's also been nice to take/make calls from my computer
There's loads of information to be gleaned!
What do you like best about the product?
I like that we can search any form of information gathered from a customer and review past communications.
What do you dislike about the product?
I dislike the color scheme, could be a little more fun.
What problems is the product solving and how is that benefiting you?
Solving so many communication problems with talkdesk and the benefits come in dollar signs and smiling faces. : )
Recommendations to others considering the product:
We've had a clear idea of internal usage and upkeep of our talkdesk platform. We're proud to use it with as much ease of use! Our company uses Talk Desk for our publishing company call center! It's wonderful to feel connected while we're all at home all over the country. I would highly suggest using this program to any company looking for a polished and intuitive feel while getting all the information you need from co-workers.
Would definitely recommend Talkdesk!
What do you like best about the product?
It's easy to transfer calls, I can listen and assign voice mails to my peers, the dashboard is updated in real-time.
What do you dislike about the product?
I cannot listen to the outbound calls (not sure if it's an account related setting).
What problems is the product solving and how is that benefiting you?
I can answer my calls from the call bar, avoiding the need to have one more browser tab.
Simple but efficient
What do you like best about the product?
Straightforward yet effective system with great support team
What do you dislike about the product?
not the most attractive UI, could be a little more aesthetically pleasing
What problems is the product solving and how is that benefiting you?
Call times are down, users are being more efficient
Stabil connection when I´m calling. But sometimes I was offline and the customers can´t rech me
What do you like best about the product?
Good quality when I was on a call. Stabil in the connection
What do you dislike about the product?
I dislike that I was sometimes offline although I Log me In
What problems is the product solving and how is that benefiting you?
I help the customers and they are calling uns if they have a problem with there machine
Recommendations to others considering the product:
It is easy to use and you have so many options to integrate it in other programs and you can adapt it very well to your personal needs.
Great Tool
What do you like best about the product?
Easy to use and understand. Even without training it's possible to get into it.
What do you dislike about the product?
Some functions are limited, eg. Salesforce integration can just create standard cases, no custom case types.
What problems is the product solving and how is that benefiting you?
We used a third-party call center before, for the first contact and the data quality was really bad.
Recommendations to others considering the product:
It's a great tool with a lot of possibilities to increase performance. We love to use it. The Project went well.
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