Talkdesk
TalkdeskExternal reviews
2,472 reviews
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Would definitely recommend Talkdesk!
What do you like best about the product?
It's easy to transfer calls, I can listen and assign voice mails to my peers, the dashboard is updated in real-time.
What do you dislike about the product?
I cannot listen to the outbound calls (not sure if it's an account related setting).
What problems is the product solving and how is that benefiting you?
I can answer my calls from the call bar, avoiding the need to have one more browser tab.
Simple but efficient
What do you like best about the product?
Straightforward yet effective system with great support team
What do you dislike about the product?
not the most attractive UI, could be a little more aesthetically pleasing
What problems is the product solving and how is that benefiting you?
Call times are down, users are being more efficient
Stabil connection when I´m calling. But sometimes I was offline and the customers can´t rech me
What do you like best about the product?
Good quality when I was on a call. Stabil in the connection
What do you dislike about the product?
I dislike that I was sometimes offline although I Log me In
What problems is the product solving and how is that benefiting you?
I help the customers and they are calling uns if they have a problem with there machine
Recommendations to others considering the product:
It is easy to use and you have so many options to integrate it in other programs and you can adapt it very well to your personal needs.
Great Tool
What do you like best about the product?
Easy to use and understand. Even without training it's possible to get into it.
What do you dislike about the product?
Some functions are limited, eg. Salesforce integration can just create standard cases, no custom case types.
What problems is the product solving and how is that benefiting you?
We used a third-party call center before, for the first contact and the data quality was really bad.
Recommendations to others considering the product:
It's a great tool with a lot of possibilities to increase performance. We love to use it. The Project went well.
Talkdesk presents a convenient business option
What do you like best about the product?
I like that the calls are recorded for record-keeping purposes
What do you dislike about the product?
I dislike that the connection is poor at times
What problems is the product solving and how is that benefiting you?
We are able to go back and look deeper into customers' requests as there is a record of the conversation. This is also useful for training purposes and to help employees grow and improve.
Recommendations to others considering the product:
The quality of the recording might vary and depending on the source of the call, it might be difficult at times to hear the person over the phone
A no-hassle cloud contact center solution
What do you like best about the product?
Quick and easy to deploy and maintain. The web-based portal enables anywhere access.
What do you dislike about the product?
Some integration features with the leading CRMs are not available out of the box and require additional development efforts.
What problems is the product solving and how is that benefiting you?
We implemented TalkDesk to enable the omnichannel experience for our customers and engineers. A single routing interface works well to handle different mediums of conversations with the customers and partners.
Decent customer service tool - great solution for calls
What do you like best about the product?
It is an excellent option for upgrading from a traditional phone to TalkDesk, it is easy to use, you can check and listen to your recordings, you can track statistics and you can use it anywhere. You can log a call and there are a lot of helpful functions.
What do you dislike about the product?
There are some technical difficulties happening sometime. There are a lot of glitches and bugs but the talk desk support team is always there to help and resolve the problems in a timely manner. There are some things that need improvement but overall they are some minor things which when you report get resolved. Not bad at all.
What problems is the product solving and how is that benefiting you?
Working as a customer service we were communicating and helping the customers on a daily basis. There are a lot of benefits as the ability to hold the call, transfer it (cold or warm), put the call on hold while you speak with someone else. It is so versatile and there are a lot of benefits and it is really easy to use.
Recommendations to others considering the product:
It is really a good tool to use if you are doing customer service. Easy to use, there are lot of benefits, a lot of features and it can help you save a lot of time. There might be some glitches sometimes but the team is really eager to help and resolve those in a timely manner. Recommended, try it out
Lightweight and gets things done
What do you like best about the product?
I use the callbar all day and it's nice because it's never in the way or slows things down. I can communicate and keep doing things on the computer with no issues. It's also nice to say the hour to hour breakdown on the reporting as well as live agents.
What do you dislike about the product?
It would be nice to have more integration with Salesforce, though I understand it may be just because our organization hasn't implemented that yet... Other than that I think it's great.
What problems is the product solving and how is that benefiting you?
My team and I use it to reach out to end-users of our products and help them through finishing setup or educating them on features and best practices for our products. I think any VOIP software can get this done but the value is in the reporting and being able to break things down by different agents, time, etc.
Extremely simple and scalable customer service solution
What do you like best about the product?
Extremely easy to get set up and begin using. Voice quality is very good.
What do you dislike about the product?
It is quite expensive. Amazon's product is starting to become more robust and the pricing is very competitive..
What problems is the product solving and how is that benefiting you?
We have a customer support team of 30 agents who were all working in one office just a few months ago. In 72 hours we all went remote and the switch was absolutely seamless. Call quality was great even with home internet.
Longtime customer
What do you like best about the product?
The rules/workflow settings allow for a highly customized experience for your callers, allowing you to automate a lot of the more mundane aspects of a standard call and getting the customer to the right place/person more efficiently.
What do you dislike about the product?
The pricing is a bit high, but it's a quality product and you get what you pay for!
What problems is the product solving and how is that benefiting you?
Automated workflows are key to unclogging the phone lines. It's odd to think of a time when we didn't operate with that in place.
Recommendations to others considering the product:
n/a
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