Talkdesk
TalkdeskExternal reviews
2,501 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talk Desk Review
What do you like best about the product?
Great call quality and very useful reporting needs
What do you dislike about the product?
sometimes improvements and updates are released too early and aren't functioning properly but do appreciate the urgency.
What problems is the product solving and how is that benefiting you?
I am able to clearly define where our needs lie by using the reporting tools and can see where each member stands.
Recommendations to others considering the product:
Put your tools to the test and we found this organization gave us the best results.
Great quality and helps you get through calls quickly
What do you like best about the product?
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them. Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them
What do you dislike about the product?
Prefer a default setting for call disposition (Save time)
No Mobile phone from company.
If the Network is slow I cannot work or the call quality may not be as good. Somethimes customers complain that the quality is not as high as it appears on my side.
Sometimes (rarely) I have issues connecting to callbar).
There was an initial learning curve.
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them
No Mobile phone from company.
If the Network is slow I cannot work or the call quality may not be as good. Somethimes customers complain that the quality is not as high as it appears on my side.
Sometimes (rarely) I have issues connecting to callbar).
There was an initial learning curve.
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them
What problems is the product solving and how is that benefiting you?
Ability to quickly get though a list of calls
No need to enter numbers manually into mobile
Everything is logged in SFDC
Efficiency is the major benefit.
I don't need to use a headset just my PC which means less clutter on my desk
I can enter notes directly into the application window.
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them.
No need to enter numbers manually into mobile
Everything is logged in SFDC
Efficiency is the major benefit.
I don't need to use a headset just my PC which means less clutter on my desk
I can enter notes directly into the application window.
Connection / link to SFDC enables me to be very efficient in outbound activity. Ease of use, quickly log calls. Reporting in SFDC. I can log notes related to call. The call quality is very high. Not having to manually dial and the fact that I can just enter in details as Ispeak with customers is of real benefit.. It is super fast and clear audible quality . I can listen in to calls from my colleuagues as=nd learn from them.
Recommendations to others considering the product:
Use this application to get through a high volume of outbound quickly
Talkdesk User in Canada
What do you like best about the product?
I like its explore and dashboard features where you can instantly understand the current situation and stats of agents.
What do you dislike about the product?
Sometimes it takes a while to load the talkdesk.
What problems is the product solving and how is that benefiting you?
- Real-time dashboards.
- Instant coaching to team members
- Reporting accuracy
- Customizations available on some features.
- Instant coaching to team members
- Reporting accuracy
- Customizations available on some features.
Daily calls
What do you like best about the product?
I've been using Talkdesk for may daily task so far I'm satisfied and highly appreciate every function.
What do you dislike about the product?
So far everything on Talkdesk works well for me.
What problems is the product solving and how is that benefiting you?
I haven't encounter any issue from Talkdesk
Talkdesk is very easy to use and straightforward, making my work a lot easier and fast.
What do you like best about the product?
I like everything from it, from calls, voicemail, contacts, and reporting, very easy to use and accurate.
What do you dislike about the product?
So far I cannot dislike Talkdesk. I love everything it does.
What problems is the product solving and how is that benefiting you?
The problem that I'm solving with Talkdesk is by listening to call recording and many more. the benefit that I realized is working as efficiently as possible with Talkdesk.
Excellent Out Of The Box Software
What do you like best about the product?
I live talk desk because it is very convenient to call anywhere. The website is never down or has no problem with it. I love using the website and there's never a connection problem.
Ease of build/launch Exceptional product trainer and managers. Flexibility Friendly customer support Continue to look forward to innovation
Ease of build/launch Exceptional product trainer and managers. Flexibility Friendly customer support Continue to look forward to innovation
What do you dislike about the product?
I like everything about the talkdesk. Very satisfied. Further refinements to the user experience are desirable. I will recommend TD to everyone. Just a little improvement that we can't make a group call.
What problems is the product solving and how is that benefiting you?
I am using TD to call customers and they are always happy with the call. There is an option for recording as well. Customers always hear clear sound and there is never any error while making a call.
Recommendations to others considering the product:
I would recommend this to everyone because this is very easy to use and everything one can use it. I would suggest it to everyone. This software is very user-friendly. You can use it anywhere and anytime.
Perfect for global calls
What do you like best about the product?
Really like the flexibility and how easy it to use!
Each dept. have their own numbers and can be transferred to anyone withing the company within seconds :) The tool bar is easy to use or you could even use the web page to monitor all calls and team reports.
Each dept. have their own numbers and can be transferred to anyone withing the company within seconds :) The tool bar is easy to use or you could even use the web page to monitor all calls and team reports.
What do you dislike about the product?
I would say the main concern I have is that there are not enough training docs, also when you use the callbar the sound on your headphones scrambles a lot if you have background noise or music. Therefore I have to use the actual talkdesk webpage to avoid it.
What problems is the product solving and how is that benefiting you?
Easy to use
Flexible software
Good reporting
Flexible software
Good reporting
Recommendations to others considering the product:
Look at the reporting tools they are very useful.
Great company to work with
What do you like best about the product?
Talkdesk has really helped us understand our business needs when it comes to call volumes, time of day and the need to get our callers to the right department and person quickly.
With brilliant analytics and live reporting, we know and fully understand what areas we want to work on to ensure a great customer experience.
Talkdesk integrations also give us visibility on what's going on without even having to be in the Talkdesk environment.
I believe in working with partners that have superior tech but also the personnel behind it, The Talkdesk team are amazing people, will take calls anytime, even if not in thier remit, friendly and receptive to ideas and problem solving and just a great business to be associated with.
With brilliant analytics and live reporting, we know and fully understand what areas we want to work on to ensure a great customer experience.
Talkdesk integrations also give us visibility on what's going on without even having to be in the Talkdesk environment.
I believe in working with partners that have superior tech but also the personnel behind it, The Talkdesk team are amazing people, will take calls anytime, even if not in thier remit, friendly and receptive to ideas and problem solving and just a great business to be associated with.
What do you dislike about the product?
Mobile App, this has to be a focus area for them.
What problems is the product solving and how is that benefiting you?
Agent behaviour, having the ability to track a call from start to finish is great, knowing what agent missed a call, so we understand how this behaviour impacts our customers.
Recommendations to others considering the product:
The tech is great but look past this and get to know the people that deliver it.
Phone number search saves your bacon
What do you like best about the product?
Easy search by phone number to pull recordings for customers.
What do you dislike about the product?
No call waiting, hits voicemail too fast. A single user needs to be able to handle multiple inbound calls.
What problems is the product solving and how is that benefiting you?
Vendor client trust
One of the seamless and easiest tools to use!
What do you like best about the product?
The ability to get reports, barge into calls and get automated reports when required. You can create your own Dashboard for Live monitoring of the calls in queue which is very helpful.
I like the option of transferring the calls internally while having both the Blind and Warm Transfer options.
Having the option for choosing from the directory and look for internal contacts to transfer a call.
One of the best options I found in this tool is to choose a number as per region to call the customers. E.g. You can choose a French number while calling a customer in France and a US number for a US customer.
I like the option of transferring the calls internally while having both the Blind and Warm Transfer options.
Having the option for choosing from the directory and look for internal contacts to transfer a call.
One of the best options I found in this tool is to choose a number as per region to call the customers. E.g. You can choose a French number while calling a customer in France and a US number for a US customer.
What do you dislike about the product?
Sometimes the Callbar gets stuck on Fetching data which ends up dropping the call on such occasions.
What problems is the product solving and how is that benefiting you?
Being able to monitor login, log out and break hygiene of the engineers.
To be able to listen to the call recordings as and when required to share appropriate feedback and improve our service.
Most importantly having Talkdesk integrated with Salesforce is another problem solving feature.
The beauty of this tool is that its very nicely synchronized with Salesforce that the status is not different and hence our business also keeps intact too.
To be able to listen to the call recordings as and when required to share appropriate feedback and improve our service.
Most importantly having Talkdesk integrated with Salesforce is another problem solving feature.
The beauty of this tool is that its very nicely synchronized with Salesforce that the status is not different and hence our business also keeps intact too.
Recommendations to others considering the product:
Calls and Break Monitoring
Listen to call recordings
Talkdesk integrated with Salesforce
Seamless synchronization with Salesforce
Listen to call recordings
Talkdesk integrated with Salesforce
Seamless synchronization with Salesforce
showing 601 - 610