Talkdesk
TalkdeskExternal reviews
2,472 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Call Center tool
What do you like best about the product?
Real efficient tool, simple to manage. You can modify and create your own filters, groups and adapt to your needs.
What do you dislike about the product?
I need work more time with it to find something, by the moment I don't have any problem
What problems is the product solving and how is that benefiting you?
The main benefit is the option to review the calls, transfer them and shadow some conversations at real time.
My experience was overall positive
What do you like best about the product?
It's easy to manage when working with several tools.
What do you dislike about the product?
the calls dropped sometimes and when I used different headset I would have to wait until the call disconnect to configure it
What problems is the product solving and how is that benefiting you?
when i had issues just I close out and refresh it
Talkdesk has been great!
What do you like best about the product?
The Talkdesk <> Zendesk Integration works well for us
What do you dislike about the product?
Managing the Zendesk integrations is tedious and repetitive. It would be great to be able to at least have multiple integrations tabs open at a time
What problems is the product solving and how is that benefiting you?
Answering support calls and onboarding users
Recommendations to others considering the product:
Integration options are awesome
Reliable service, with good integrations
What do you like best about the product?
The ability to ring users anywhere in the world is the main feature that we needed; TalkDesk does a great job of providing service anywhere without lag issues
What do you dislike about the product?
Every once in a while, the integrations will glitch, but it's easy enough to sort out
What problems is the product solving and how is that benefiting you?
We are able to connect staff across the country (and sometimes continents) to serve our customers seamlessly.
Talkdesk
What do you like best about the product?
I like the ease of using talkdesk. It's simple and I can use it to call anywhere in the world, right from my computer.
What do you dislike about the product?
Nothing really that I dislike about using Talkdesk, though we had issues with getting the correct headsets that worked with the computer
What problems is the product solving and how is that benefiting you?
We were using regular phone lines with headsets. Talkdesk eliminated the need for the extra equipment on the desk and makes it simple to make and receive calls. Also Talkdesk keeps a log of everything going on on both sides of the call.
Great support, great tool
What do you like best about the product?
The live reporting and the ability to direct callers with the call back feature is great. We're able to track our calls more accurately and with more control.
What do you dislike about the product?
Requiring Enterprise access to do more detailed reporting. Also the Zendesk integration is relatively limited when logging via the Talkdesk call form.
What problems is the product solving and how is that benefiting you?
More accurate reporting, directing callers via the callback feature rather than using a voicemail, and having more control over the call flow.
Great Call Center System
What do you like best about the product?
I love that TalkDesk integrates with the systems we use and the way we want it to work. Their support is awesome and always quick with resolving my issues. Easy to use platform.
What do you dislike about the product?
I wish the integrations were a little more user friendly, but still easy enough to figure out with some practice.
What problems is the product solving and how is that benefiting you?
Call logging directly to customer cases and wholesale auto calling features are great. These help us solve efficiency issues.
Recommendations to others considering the product:
This is a great company with an easy to use call center solution.
Great platform for calling services
What do you like best about the product?
It's made for easy monitoring and management of phone agents.
What do you dislike about the product?
t does have some issues regarding poor call quality sometimes, but that seems to have improved recently.
What problems is the product solving and how is that benefiting you?
Very good reporting capabilities although could allow for more complex user-defined reports and analysis.
Talkdesk Review
What do you like best about the product?
I like that we are able to integrate Textline into the service
What do you dislike about the product?
It was a bit confusing on teach the the team how to use the off and away functions as it relates to hold times. As a call line, it would have been nice to know at first how the call tree was structured. All is well though
What problems is the product solving and how is that benefiting you?
We're able to provide much better QA for our calls and with the integration of Textline, we're saving a lot of time reaching out to potential participants.
Recommendations to others considering the product:
It's a great tool!
Call Center Efficiency
What do you like best about the product?
Capable to use multiple locations and easy access.
What do you dislike about the product?
Download times are slow after calls have been completed.
What problems is the product solving and how is that benefiting you?
Efficient workflow.
showing 611 - 620