Talkdesk
TalkdeskExternal reviews
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Good application for our business model
What do you like best about the product?
the dialing features through Sales Force
What do you dislike about the product?
Need to wear a headset - I would rather n
What problems is the product solving and how is that benefiting you?
can make more calls
Quite good, despite some small issues
What do you like best about the product?
Nice to have abandoned the traditional smartphone, in favour of the softphone, which is much more comfortable when working.
What do you dislike about the product?
Sometimes there are connection issues that break the app or the callbar.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
What problems is the product solving and how is that benefiting you?
I can give assistance to our customer easily with the softphone. In addition, I can easily manage the call roadmap to set up voicemail or out of hours messages.
Great for our distributed team
What do you like best about the product?
UI is clean, easy to navigate. Service team to help with issues that arise is very quick to respond.
What do you dislike about the product?
Sometimes the layers of items in the settings section is too complex is get to quickly (for a quick update).
What problems is the product solving and how is that benefiting you?
We run a small customer service team, and we are solving the problem of speaking with customers, calling back missed connections, and having a VM system for after hours issues.
Support Talkdesk
What do you like best about the product?
The integration capabilities it has with Salesforce
What do you dislike about the product?
Its hard to trace data on calls. Need to request a review and provide date/time/caller specifics
What problems is the product solving and how is that benefiting you?
It freezes a lot, causing it to restart.
Quality Assurance Specialist who uses Talkdesk for quality check
What do you like best about the product?
Tracking and playback features.
Easy to query for a group of people or and individual one
Easy to query for a group of people or and individual one
What do you dislike about the product?
No screen-capture. that would be a great benefit if avaiable.
What problems is the product solving and how is that benefiting you?
It is easy to get a quick view of an analysis phone logs. Love the time stamp feature. Makes it efficient to pull a call from a specific time period.
Recommendations to others considering the product:
I have been using the Talkdesk system for several years. I enjoy the ability to query for one specific individual or a team. I also can go over a year in their history to review past calls. I can review calls live, listen to the recorded calls and even download them. All in all, a very nice system.
Works well for what we need and integrates into our ticketing platform for continuity
What do you like best about the product?
The ease of plug-in for our ticketing system
What do you dislike about the product?
That we can't easily turn off a line for a meeting.
What problems is the product solving and how is that benefiting you?
Multiple numbers to keep track of different incoming call requests
Plug and play solution for software support centers
What do you like best about the product?
I like that you can use the Studio feature to create a logic branch for your company phone. The tool is super extensible with forwarding, callback, voicemail, and other features included. No programming required.
What do you dislike about the product?
I use the Zendesk app, but it would be ideal if you could embed the tool Talkdesk into Zendesk to avoid channel switching.
What problems is the product solving and how is that benefiting you?
Created a plug and play solution for incoming phone calls.
I am on the IT side and was a part of the selection and implementation
What do you like best about the product?
Feature set, ease of support, and the pricing model
What do you dislike about the product?
Plugin support could be a bit better, but otherwise i'm fine
What problems is the product solving and how is that benefiting you?
Support for the entire helpdesk team, tracking, workforce management, dialtone
Salesforce integrated Talkdesk
What do you like best about the product?
The single sign on and the integrated platform
What do you dislike about the product?
Still receiving dropped calls although this is much less than with another provider
What problems is the product solving and how is that benefiting you?
Still getting dropped calls. Not sure how anyone can fix this but it is critical to the business that we do not get any.
Recommendations to others considering the product:
Depends on how your call tree is but try to keep it as simplified as possible.
Reliable system for taking phone calls
What do you like best about the product?
I like that all phone calls are recorded and also that you can monitor ongoing calls.
What do you dislike about the product?
Sometimes it can be a little confusing the way that calls are cycled through the different groups.
What problems is the product solving and how is that benefiting you?
We are a software company that works with small businesses to improve their online marketing. We use talkdesk to take calls during our office hours and to make calls to our clients to go over their account and suggest improvements. The benefits we've noticed are the recorded phone calls allow us to go back and hear requests that we may have not have heard during the initial call.
Recommendations to others considering the product:
If you are looking for a quality VOIP phone service with phone recording, quality customer service and high ease of use, Talkdesk is a service you should think about using. 97 Display uses Talkdesk for customer support and reaching out to our clients to recommend services. With it's phone monitoring service, training has never been easier.
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