Talkdesk
TalkdeskExternal reviews
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Talkdesk
What do you like best about the product?
I like the ease of using talkdesk. It's simple and I can use it to call anywhere in the world, right from my computer.
What do you dislike about the product?
Nothing really that I dislike about using Talkdesk, though we had issues with getting the correct headsets that worked with the computer
What problems is the product solving and how is that benefiting you?
We were using regular phone lines with headsets. Talkdesk eliminated the need for the extra equipment on the desk and makes it simple to make and receive calls. Also Talkdesk keeps a log of everything going on on both sides of the call.
Great support, great tool
What do you like best about the product?
The live reporting and the ability to direct callers with the call back feature is great. We're able to track our calls more accurately and with more control.
What do you dislike about the product?
Requiring Enterprise access to do more detailed reporting. Also the Zendesk integration is relatively limited when logging via the Talkdesk call form.
What problems is the product solving and how is that benefiting you?
More accurate reporting, directing callers via the callback feature rather than using a voicemail, and having more control over the call flow.
Great Call Center System
What do you like best about the product?
I love that TalkDesk integrates with the systems we use and the way we want it to work. Their support is awesome and always quick with resolving my issues. Easy to use platform.
What do you dislike about the product?
I wish the integrations were a little more user friendly, but still easy enough to figure out with some practice.
What problems is the product solving and how is that benefiting you?
Call logging directly to customer cases and wholesale auto calling features are great. These help us solve efficiency issues.
Recommendations to others considering the product:
This is a great company with an easy to use call center solution.
Great platform for calling services
What do you like best about the product?
It's made for easy monitoring and management of phone agents.
What do you dislike about the product?
t does have some issues regarding poor call quality sometimes, but that seems to have improved recently.
What problems is the product solving and how is that benefiting you?
Very good reporting capabilities although could allow for more complex user-defined reports and analysis.
Talkdesk Review
What do you like best about the product?
I like that we are able to integrate Textline into the service
What do you dislike about the product?
It was a bit confusing on teach the the team how to use the off and away functions as it relates to hold times. As a call line, it would have been nice to know at first how the call tree was structured. All is well though
What problems is the product solving and how is that benefiting you?
We're able to provide much better QA for our calls and with the integration of Textline, we're saving a lot of time reaching out to potential participants.
Recommendations to others considering the product:
It's a great tool!
Call Center Efficiency
What do you like best about the product?
Capable to use multiple locations and easy access.
What do you dislike about the product?
Download times are slow after calls have been completed.
What problems is the product solving and how is that benefiting you?
Efficient workflow.
Good application for our business model
What do you like best about the product?
the dialing features through Sales Force
What do you dislike about the product?
Need to wear a headset - I would rather n
What problems is the product solving and how is that benefiting you?
can make more calls
Quite good, despite some small issues
What do you like best about the product?
Nice to have abandoned the traditional smartphone, in favour of the softphone, which is much more comfortable when working.
What do you dislike about the product?
Sometimes there are connection issues that break the app or the callbar.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
What problems is the product solving and how is that benefiting you?
I can give assistance to our customer easily with the softphone. In addition, I can easily manage the call roadmap to set up voicemail or out of hours messages.
Great for our distributed team
What do you like best about the product?
UI is clean, easy to navigate. Service team to help with issues that arise is very quick to respond.
What do you dislike about the product?
Sometimes the layers of items in the settings section is too complex is get to quickly (for a quick update).
What problems is the product solving and how is that benefiting you?
We run a small customer service team, and we are solving the problem of speaking with customers, calling back missed connections, and having a VM system for after hours issues.
Support Talkdesk
What do you like best about the product?
The integration capabilities it has with Salesforce
What do you dislike about the product?
Its hard to trace data on calls. Need to request a review and provide date/time/caller specifics
What problems is the product solving and how is that benefiting you?
It freezes a lot, causing it to restart.
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