Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Talkdesk Is Extremely Helpful.
What do you like best about the product?
I like using Talkdesk because it makes my job a lot easier by knowing what Members are calling and they can even leave voicemails for me when I'm offline.
What do you dislike about the product?
I can't think of anything bad about Talkdesk.
What problems is the product solving and how is that benefiting you?
I love how tickets automatically generate when a Member calls and their information comes up making it easier for me to verify their identities and quickly solve their problem. The benefit that I have experienced using TalkDesk is that it's easy to navigate through TalkDesk and making outbound calls is quick and easy.
Definitely makes the workday go more smoothly!
What do you like best about the product?
Very easy to use, customizable for group. Callbar is extremely convenient - you don't have to leave a browser tab open to make calls. Being able to use stored numbers in both Talkdesk and Callbar make completing calls super convenient. The capability to make a call in Callbar from an email or other document as well as the capability to copy and paste a number into Callbar from a document.
What do you dislike about the product?
Can sometimes get a bad connection, making hearing person you're calling difficult. Issues with Talkdesk (the app) that bring our entire phone system down brings our entire business to a grinding halt. Not great when you talk to mostly clients as a whole. You have frantic clients because they couldn't get through via phone, so our email system gets flooded, which can cause a whole other in and of itself.
What problems is the product solving and how is that benefiting you?
There aren't any that I'm aware of on a company level. I am personally not experiencing any problems. Benefits of using Talkdesk allow a majority of our workforce to work remotely while still serving our clients. Employees don't have to divulge their personal phone numbers or other information in order for our organizationto continue serving our clients.
Major downfall at the moment: The fact that this survey is holding my Callbar hostage, preventing me frem doing my job.
Major downfall at the moment: The fact that this survey is holding my Callbar hostage, preventing me frem doing my job.
Talkdesk review
What do you like best about the product?
Clear sound quality and doesn't even need to wear a headset
What do you dislike about the product?
Issues only when the internet connection isn't good
What problems is the product solving and how is that benefiting you?
I make outbound and inbound calls
Recommendations to others considering the product:
Very easy to navigate and use
Great Medium To Sales
What do you like best about the product?
Connectivity & clarity, overseas.
Plus the user comfortability
Plus the user comfortability
What do you dislike about the product?
better numbers, with less spams.
better phone app
better phone app
What problems is the product solving and how is that benefiting you?
Sales bridge gap is solved between overseas
Easiest computer phone
What do you like best about the product?
I like that everything is so easy to use and the dashboard is easy to read. I like the reporting feature that shows how many people are online, live agents, and so on.
What do you dislike about the product?
I dislike that sometimes I get double voicemails from the team's voicemail and my own but that's okay.
What problems is the product solving and how is that benefiting you?
With TalkDesk we are trying to answer live calls and then call customers back using our non-personal phone. Talk is literally perfect for that.
Very good
What do you like best about the product?
So easy to use, dial and track agents activity
What do you dislike about the product?
I have received a few complains from certain agents about receiving two calls at same time and not able to answer any of them
What problems is the product solving and how is that benefiting you?
it's easy to track agents activity, for example inactivity time, avoiding calls, etc
Recommendations to others considering the product:
it is so easy to work with, to dial, and to track agents performance. It has the desktop site but also the widget option!
Talkdesk Checks All the Boxes
What do you like best about the product?
Talkdesk is easy to navigate, easy to use, and easy to understand. The data saved and filters make finding calls to listen back to very easy.
What do you dislike about the product?
Nothing to my knowledge! Any issues I have had have been small and have been resolved very quickly
What problems is the product solving and how is that benefiting you?
My business uses Talkdesk to record calls from clients, as phone calls for sales are things we coach to. I love the simplicity of the platform
Talkdesk rocks the Call Center World!
What do you like best about the product?
Ease of management and adding new agents and numbers make this a hands down a great option for call centers.
The sheer ease with which as an administrator I can see and report issues or anomalies is amazing.
The sheer ease with which as an administrator I can see and report issues or anomalies is amazing.
What do you dislike about the product?
We would have liked to see the Observe AI portion of it stay in place. Other than that just some of the lables being misleading such as calling it a "Live Contact List" instead of a "Live Call List"
What problems is the product solving and how is that benefiting you?
Mitel Call Cloud Center was very cumbersome to our organization. We truly appreciate the ease with which User/Number Management is handled within Talkdesk
This one does the job
What do you like best about the product?
It's light, fast and always available to the team.
What do you dislike about the product?
Could be compatible with more platforms.
What problems is the product solving and how is that benefiting you?
Calling and receiving calls from all around. It's very agile.
Talkdesk makes my job as team lead easier
What do you like best about the product?
The ability that agents have to change statuses when they are away or unable to accept a phone call. Also the ability for the management team to change the agent's statuses and see the amount of time they have spent on a certain status.
What do you dislike about the product?
I would like to have the option to disconnect the first call I had when I am warm transferring a phone call or switch between one call and another.
What problems is the product solving and how is that benefiting you?
We are solving the problem of losing partners that are working with us by reducing the amount of time a call rings on an agent's phone, if the first agent is unable to answer it is sent to the next available one.
Another benefit that we have is the ability to connect with other AI tools that help record and evaluate phone calls.
Another benefit that we have is the ability to connect with other AI tools that help record and evaluate phone calls.
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