Talkdesk
TalkdeskExternal reviews
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Quality Assurance Specialist who uses Talkdesk for quality check
What do you like best about the product?
Tracking and playback features.
Easy to query for a group of people or and individual one
Easy to query for a group of people or and individual one
What do you dislike about the product?
No screen-capture. that would be a great benefit if avaiable.
What problems is the product solving and how is that benefiting you?
It is easy to get a quick view of an analysis phone logs. Love the time stamp feature. Makes it efficient to pull a call from a specific time period.
Recommendations to others considering the product:
I have been using the Talkdesk system for several years. I enjoy the ability to query for one specific individual or a team. I also can go over a year in their history to review past calls. I can review calls live, listen to the recorded calls and even download them. All in all, a very nice system.
Works well for what we need and integrates into our ticketing platform for continuity
What do you like best about the product?
The ease of plug-in for our ticketing system
What do you dislike about the product?
That we can't easily turn off a line for a meeting.
What problems is the product solving and how is that benefiting you?
Multiple numbers to keep track of different incoming call requests
Plug and play solution for software support centers
What do you like best about the product?
I like that you can use the Studio feature to create a logic branch for your company phone. The tool is super extensible with forwarding, callback, voicemail, and other features included. No programming required.
What do you dislike about the product?
I use the Zendesk app, but it would be ideal if you could embed the tool Talkdesk into Zendesk to avoid channel switching.
What problems is the product solving and how is that benefiting you?
Created a plug and play solution for incoming phone calls.
I am on the IT side and was a part of the selection and implementation
What do you like best about the product?
Feature set, ease of support, and the pricing model
What do you dislike about the product?
Plugin support could be a bit better, but otherwise i'm fine
What problems is the product solving and how is that benefiting you?
Support for the entire helpdesk team, tracking, workforce management, dialtone
Salesforce integrated Talkdesk
What do you like best about the product?
The single sign on and the integrated platform
What do you dislike about the product?
Still receiving dropped calls although this is much less than with another provider
What problems is the product solving and how is that benefiting you?
Still getting dropped calls. Not sure how anyone can fix this but it is critical to the business that we do not get any.
Recommendations to others considering the product:
Depends on how your call tree is but try to keep it as simplified as possible.
Reliable system for taking phone calls
What do you like best about the product?
I like that all phone calls are recorded and also that you can monitor ongoing calls.
What do you dislike about the product?
Sometimes it can be a little confusing the way that calls are cycled through the different groups.
What problems is the product solving and how is that benefiting you?
We are a software company that works with small businesses to improve their online marketing. We use talkdesk to take calls during our office hours and to make calls to our clients to go over their account and suggest improvements. The benefits we've noticed are the recorded phone calls allow us to go back and hear requests that we may have not have heard during the initial call.
Recommendations to others considering the product:
If you are looking for a quality VOIP phone service with phone recording, quality customer service and high ease of use, Talkdesk is a service you should think about using. 97 Display uses Talkdesk for customer support and reaching out to our clients to recommend services. With it's phone monitoring service, training has never been easier.
Talkdesk for Customer Service Helpdesk
What do you like best about the product?
I like the ease of forwarding calls to my phone for notifications. I also found the callbar an unobstrusive way to answer all issues.
What do you dislike about the product?
There were at times issues with Talkdesk working with network outages and I found that the alerting as to what my status was set to was not as ideal.
What problems is the product solving and how is that benefiting you?
It's easy to onboard new employees to spin up our call center as needed. It was a low lift way to enable customers to reach us over the phone!
Recommendations to others considering the product:
Low lift way to onboard a call center! Works well for organizations that just need one public facing number, but could see there being some challenges if routing was needed.
Pretty much a self-explanatory program.
What do you like best about the product?
Very user-friendly. I like the LIVE feature.
What do you dislike about the product?
I could not get the widget function for some reason. There are not a lot of different status options.
What problems is the product solving and how is that benefiting you?
Service level summaries and reporting are easy to look at.
Recommendations to others considering the product:
A great way to stay on top of everything.
Efficiency in the work space. How TalkDesk improves team work.
What do you like best about the product?
I like the sleek design and obvious eagerness to improve efficiency of business relations. Helping you connect with customer easily and hassle free.
What do you dislike about the product?
I wish after a call finished the status went into after work call. So that we couldn't have another call come in right away. That way you wouldn't have to worry about
What problems is the product solving and how is that benefiting you?
Everyone can listen to all calls now, reducing need for management interference.
Recommendations to others considering the product:
TalkDesk is a program that fits the needs of the user. Whether you're customer focused in your business or an internal team organization TalkDesk can help elevate you to a new level!
Love it!
What do you like best about the product?
Click to call, call recordings and general ease of use.
What do you dislike about the product?
It's pretty easy, but at times it takes a while for the completed tasks to sync/log in SFDC
What problems is the product solving and how is that benefiting you?
Not having to manually dial each number I need to call. Not having to spend the time to log my calls to SFDC since Talkdesk handles that for me.
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