Talkdesk
TalkdeskExternal reviews
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Talkdesk Review
What do you like best about the product?
I like that we are able to integrate Textline into the service
What do you dislike about the product?
It was a bit confusing on teach the the team how to use the off and away functions as it relates to hold times. As a call line, it would have been nice to know at first how the call tree was structured. All is well though
What problems is the product solving and how is that benefiting you?
We're able to provide much better QA for our calls and with the integration of Textline, we're saving a lot of time reaching out to potential participants.
Recommendations to others considering the product:
It's a great tool!
Call Center Efficiency
What do you like best about the product?
Capable to use multiple locations and easy access.
What do you dislike about the product?
Download times are slow after calls have been completed.
What problems is the product solving and how is that benefiting you?
Efficient workflow.
Good application for our business model
What do you like best about the product?
the dialing features through Sales Force
What do you dislike about the product?
Need to wear a headset - I would rather n
What problems is the product solving and how is that benefiting you?
can make more calls
Quite good, despite some small issues
What do you like best about the product?
Nice to have abandoned the traditional smartphone, in favour of the softphone, which is much more comfortable when working.
What do you dislike about the product?
Sometimes there are connection issues that break the app or the callbar.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
The mobile app is lacking of contacts book, which is in my opinion a basic feature for a softphone app.
What problems is the product solving and how is that benefiting you?
I can give assistance to our customer easily with the softphone. In addition, I can easily manage the call roadmap to set up voicemail or out of hours messages.
Great for our distributed team
What do you like best about the product?
UI is clean, easy to navigate. Service team to help with issues that arise is very quick to respond.
What do you dislike about the product?
Sometimes the layers of items in the settings section is too complex is get to quickly (for a quick update).
What problems is the product solving and how is that benefiting you?
We run a small customer service team, and we are solving the problem of speaking with customers, calling back missed connections, and having a VM system for after hours issues.
Support Talkdesk
What do you like best about the product?
The integration capabilities it has with Salesforce
What do you dislike about the product?
Its hard to trace data on calls. Need to request a review and provide date/time/caller specifics
What problems is the product solving and how is that benefiting you?
It freezes a lot, causing it to restart.
Quality Assurance Specialist who uses Talkdesk for quality check
What do you like best about the product?
Tracking and playback features.
Easy to query for a group of people or and individual one
Easy to query for a group of people or and individual one
What do you dislike about the product?
No screen-capture. that would be a great benefit if avaiable.
What problems is the product solving and how is that benefiting you?
It is easy to get a quick view of an analysis phone logs. Love the time stamp feature. Makes it efficient to pull a call from a specific time period.
Recommendations to others considering the product:
I have been using the Talkdesk system for several years. I enjoy the ability to query for one specific individual or a team. I also can go over a year in their history to review past calls. I can review calls live, listen to the recorded calls and even download them. All in all, a very nice system.
Works well for what we need and integrates into our ticketing platform for continuity
What do you like best about the product?
The ease of plug-in for our ticketing system
What do you dislike about the product?
That we can't easily turn off a line for a meeting.
What problems is the product solving and how is that benefiting you?
Multiple numbers to keep track of different incoming call requests
Plug and play solution for software support centers
What do you like best about the product?
I like that you can use the Studio feature to create a logic branch for your company phone. The tool is super extensible with forwarding, callback, voicemail, and other features included. No programming required.
What do you dislike about the product?
I use the Zendesk app, but it would be ideal if you could embed the tool Talkdesk into Zendesk to avoid channel switching.
What problems is the product solving and how is that benefiting you?
Created a plug and play solution for incoming phone calls.
I am on the IT side and was a part of the selection and implementation
What do you like best about the product?
Feature set, ease of support, and the pricing model
What do you dislike about the product?
Plugin support could be a bit better, but otherwise i'm fine
What problems is the product solving and how is that benefiting you?
Support for the entire helpdesk team, tracking, workforce management, dialtone
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