Talkdesk
TalkdeskExternal reviews
2,501 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talkdesk is the company to choose
What do you like best about the product?
For our specific company, we like that voicemails are able to be closed out instead of deleted. Our past phone system only allowed us to delete voicemails, which caused a lot of problems in the case that a customer called in later and referenced the voicemail. Also, the support and assistance from the Talkdesk team have been amazing.
What do you dislike about the product?
Swyft hasn't encountered any issues yet.
What problems is the product solving and how is that benefiting you?
We have not had to deal with dropped and missed calls.
User Friendly Experience and FATASTIC Customer Service
What do you like best about the product?
User-Friendly Experience and FANTASTIC Customer Service. Custom reports took some time to set up but once done, reports that used to take me hours to run with our previous provider now only take a minute. Callbar is extremely easy to use for my agents, and the monitoring tools are top-notch.
What do you dislike about the product?
Not much to complain about, the issues that get most vocalized to me are:
Music on hold plays for both the caller and the agent, would prefer the agent hears silence
Some users have to clear the Callbar app data more often than others to clear up any issues.
Music on hold plays for both the caller and the agent, would prefer the agent hears silence
Some users have to clear the Callbar app data more often than others to clear up any issues.
What problems is the product solving and how is that benefiting you?
No current issues, and none that have taken much time to resolve during implementation.
Reporting and monitoring is where I see the most benefit. Reports are much cleaner, take less time to run and I know they are numbers that I can trust.
Reporting and monitoring is where I see the most benefit. Reports are much cleaner, take less time to run and I know they are numbers that I can trust.
Talkdesk Review
What do you like best about the product?
I've been a user of Talkdesk for the past 4 years. I've also experienced using other contact center tools. What's good with Talkdesk is that it has this user-friendly interface compared to other contact center tools. Thus, it's easier to pull out and navigate data especially for reporting purposes since we have to make sure we can manage properly our inbound calls, service level and investigate the causes of abandoned calls. The reporting section of Talkdesk also has lots of features such as agent details, calls, dispositions, inbound details, number details, outbound details, service level breakdown, account breakdown report, activity report, agents inbound & outbound dispositions which would be a great help in determining if there are things to improve in supporting our customers via phone call. It would be also of great help if an-auto answer feature would be implemented in Talkdesk so that agents wouldn't need to press answer everytime they have a call.
What do you dislike about the product?
None so far. Talkdesk is easy to use with its user-friendly interface which makes things faster to learn especially during these times where in most of us would need to be fast learners. Calls answered or unanswered by teammates can be pulled out on reporting, though I would highly suggest having an added functionality of being able to detect agents who are not answering calls real-time via live reporting.
What problems is the product solving and how is that benefiting you?
I was able to solve may problems using Talkdesk since it has easy access for the data we need since I'm one of the account's administrators. Data analysis is easier using the tool since it helps provide daily, weekly and monthly breakdown of calls received as well as abandoned calls and service level percentage.
Recommendations to others considering the product:
Overall, Talkdesk is a really great tool to use for customer-facing interactions via phone. Since it has everything from data analysis to customization of status, Talkdesk is flexible in meeting our business needs. If I were to have my own company which would need contact solutions in the near future, I would certainly use Talkdesk as it will be your partner to success!
Very easy to use!
What do you like best about the product?
That it has a caller Id and I can search for the customer by phone number.
What do you dislike about the product?
The ringtone that has is not very pleasant. And I wish the Numbers show bigger in TD app.
What problems is the product solving and how is that benefiting you?
helping customers, noting the information about their calls.
benefits that I can save my calls on a ticket and go back to it and listen. Is a good practice if you don't remember what happened in a conversation just to go back and listen to the call. also if is someone else's call, they can pull it and you can listen to it.
benefits that I can save my calls on a ticket and go back to it and listen. Is a good practice if you don't remember what happened in a conversation just to go back and listen to the call. also if is someone else's call, they can pull it and you can listen to it.
Recommendations to others considering the product:
Talkdesk is a really good tool, easy to use and the best thing is that caller id, the options on the status that you can set and choose from are a lot.
Talkdesk review
What do you like best about the product?
Customizable dashboard and recording of calls
What do you dislike about the product?
The reports. I think there is much that can be developed in that area. My main issue is that if I want to download a calls report with information for a full month, I have to download 3 reports as each report only has the option to download 500 lines. And we are a small company. I think this feature should be improved.
What problems is the product solving and how is that benefiting you?
Being able to have a system that manages our calls. I like that we can all be shown there with our statuses. The problem that is solving is having a system for call centers. And more benefits is being able to make calls through the system and having reports and track data in it.
Talkdesk is User-friendly.
What do you like best about the product?
What I like the best about Talkdesk is that it refreshes immediately after every call and comaparing it to other major tools I've been using, this is the most user-friendly tool. Another is that, since we are Multifamily, we are using different contact number based from the specific provider, Talkdesk offers to use different number within the same screen.
What do you dislike about the product?
What I dislike about Talkdesk is that the randomness of it on sending the incoming call to the available agent. Just to give an example, I recently logged in and made myself available but the incoming call will still be sent to my queue even though there is another agent that has been available for a while now. On the other hand, sometimes the incoming call will be sent to the highest available agent. You'll never really know.
What problems is the product solving and how is that benefiting you?
As a call center technical support, we are using Talkdesk to communicate with our clients. Benefits that I can see while using this is that we can use different numbers based from the provider since again, we are Multifamily. Also, we cannot ignore Misdirect calls, I just wanted to commend Talkdesk for the smooth transfer of calls.
Recommendations to others considering the product:
What I recommend is that Hopefully it will have a fixed or systematized distribution of calls per agent available.
Talkdesk is really a good tool.
What do you like best about the product?
you can see all the info about the caller.
What do you dislike about the product?
I got no issue at the moment. Sometimes it is going down but not everyday
What problems is the product solving and how is that benefiting you?
I could see Customer's info on which I can review their info if i need to check on something
Talkdesk Review
What do you like best about the product?
Talkdesk navigation is very user friendly, easy to use and understand. Specially if you're training new hires, they will be able to understand the interface much faster. From my personal experience as a previous new hire, learning how to navigate talkdesk only took a few tips then were able to navigate the interface freely and were able to teach other new hires as well and giving out pointers on how to use talkdesk.
What do you dislike about the product?
None. The interface is very user friendly and easy to use and understand. Having a supervisor access, I can see clearly the status of my other teammates and can see calls in queue and were able to plan ahead regarding on our work in order to provide a very high passing Service Level to our client.
What problems is the product solving and how is that benefiting you?
I'm receiving phone calls from End Users and was able to reach out to them to help them with their concerns regarding connectivity issues.
Recommendations to others considering the product:
I personally recommend Talkdesk on my friends that works on BPO industries so they can use it on their work and will lessen the time to train new hires in receiving calls from clients.
talkdesk is the best
What do you like best about the product?
talkdesk is very easy to use, also you can download in your phone.
What do you dislike about the product?
sometimes there are some bags with callbar
What problems is the product solving and how is that benefiting you?
i can easily make calls wide the world
Recommendations to others considering the product:
I highly recommend to use talkdes
Easy to use and reliable - what more do you want?
What do you like best about the product?
The user interface is super simple and transparent. Easy to use always!
What do you dislike about the product?
No downsides as far as a user interface is concerned, strong software all around.
What problems is the product solving and how is that benefiting you?
We use this software to track activity - very easy to do , helps drive efficiency in our workplace.
Recommendations to others considering the product:
If you're looking for a cutting edge software that allows all users to EASILY do their work, this is it. Complete 360 Support whenever you need, and always reliable.
showing 631 - 640