Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Salesforce integrated Talkdesk
What do you like best about the product?
The single sign on and the integrated platform
What do you dislike about the product?
Still receiving dropped calls although this is much less than with another provider
What problems is the product solving and how is that benefiting you?
Still getting dropped calls. Not sure how anyone can fix this but it is critical to the business that we do not get any.
Recommendations to others considering the product:
Depends on how your call tree is but try to keep it as simplified as possible.
Reliable system for taking phone calls
What do you like best about the product?
I like that all phone calls are recorded and also that you can monitor ongoing calls.
What do you dislike about the product?
Sometimes it can be a little confusing the way that calls are cycled through the different groups.
What problems is the product solving and how is that benefiting you?
We are a software company that works with small businesses to improve their online marketing. We use talkdesk to take calls during our office hours and to make calls to our clients to go over their account and suggest improvements. The benefits we've noticed are the recorded phone calls allow us to go back and hear requests that we may have not have heard during the initial call.
Recommendations to others considering the product:
If you are looking for a quality VOIP phone service with phone recording, quality customer service and high ease of use, Talkdesk is a service you should think about using. 97 Display uses Talkdesk for customer support and reaching out to our clients to recommend services. With it's phone monitoring service, training has never been easier.
Talkdesk for Customer Service Helpdesk
What do you like best about the product?
I like the ease of forwarding calls to my phone for notifications. I also found the callbar an unobstrusive way to answer all issues.
What do you dislike about the product?
There were at times issues with Talkdesk working with network outages and I found that the alerting as to what my status was set to was not as ideal.
What problems is the product solving and how is that benefiting you?
It's easy to onboard new employees to spin up our call center as needed. It was a low lift way to enable customers to reach us over the phone!
Recommendations to others considering the product:
Low lift way to onboard a call center! Works well for organizations that just need one public facing number, but could see there being some challenges if routing was needed.
Pretty much a self-explanatory program.
What do you like best about the product?
Very user-friendly. I like the LIVE feature.
What do you dislike about the product?
I could not get the widget function for some reason. There are not a lot of different status options.
What problems is the product solving and how is that benefiting you?
Service level summaries and reporting are easy to look at.
Recommendations to others considering the product:
A great way to stay on top of everything.
Efficiency in the work space. How TalkDesk improves team work.
What do you like best about the product?
I like the sleek design and obvious eagerness to improve efficiency of business relations. Helping you connect with customer easily and hassle free.
What do you dislike about the product?
I wish after a call finished the status went into after work call. So that we couldn't have another call come in right away. That way you wouldn't have to worry about
What problems is the product solving and how is that benefiting you?
Everyone can listen to all calls now, reducing need for management interference.
Recommendations to others considering the product:
TalkDesk is a program that fits the needs of the user. Whether you're customer focused in your business or an internal team organization TalkDesk can help elevate you to a new level!
Love it!
What do you like best about the product?
Click to call, call recordings and general ease of use.
What do you dislike about the product?
It's pretty easy, but at times it takes a while for the completed tasks to sync/log in SFDC
What problems is the product solving and how is that benefiting you?
Not having to manually dial each number I need to call. Not having to spend the time to log my calls to SFDC since Talkdesk handles that for me.
Positive calling experience
What do you like best about the product?
The call history details provided for repeat callers
What do you dislike about the product?
Some dashboards can be confusing for classifying calls
What problems is the product solving and how is that benefiting you?
Consolidating multiple lines into one service
Recommendations to others considering the product:
Make sure you have a good quality headset microphone.
Seamless execution and great support!
What do you like best about the product?
Support was always wonderful and the fact that the tool worked well was a key difference from our old tool that we used.
What do you dislike about the product?
The chrome integration tools. They were always being updated but was never clear which were needed or not.
What problems is the product solving and how is that benefiting you?
Easy IVR system for our customer support team. Being able to easily update recordings and edit the IVR have been a game changer.
Recommendations to others considering the product:
USE IT!
Overall Solid Product
What do you like best about the product?
Ease of use and reliability of the product.
What do you dislike about the product?
Sometimes multi device interoperability can be challenging
What problems is the product solving and how is that benefiting you?
Make customer service as excellent as possible. Talkdesk has made that possible.
Good tool for communication
What do you like best about the product?
easy to use, you can check the calls made by your team months after they were done plus you can monitore easily
What do you dislike about the product?
sometimes when you have the callbar and the web open, 2 calls can enter at the same time to the same user
What problems is the product solving and how is that benefiting you?
to be able to handle the telesales in an effective manner
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