Talkdesk
TalkdeskExternal reviews
2,501 reviews
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User Friendly and Detailed!
What do you like best about the product?
TalkDesk lets you see who's logged in, who's doing what, and how long your calls have been waiting. I love that you can see who is waiting in the queue before answering!
What do you dislike about the product?
There's the occasional glitch that causes calls to drop, but according to my IT department, the fixes are usually pretty simple. It's frustrating for both agent and client alike, as it interrupts the flow of business and client assistance.
As well, the timer for my status changes starts at 3m40s, which throws me off for breaks and such. My IT department as attempted to sync this better with our company systems to no avail.
As well, the timer for my status changes starts at 3m40s, which throws me off for breaks and such. My IT department as attempted to sync this better with our company systems to no avail.
What problems is the product solving and how is that benefiting you?
It allows my company to allocate agents to calls vs emails as necessary. The higher the queue and wait times, the more agents that can be assigned to answer calls as a priority. This makes wait times less tedious for clients and gives them a better experience with our company.
User friendly!
What do you like best about the product?
The app is really easy to use, sound quality is very good, easy to transfer calls between colleagues, if you have the app integrated with Salesforce your call will be documented, you can go back to a list of your calls and check for any missing details. Great and efficient customer service.
What do you dislike about the product?
I don't have any complaints about the service.
What problems is the product solving and how is that benefiting you?
Inbound and outbound calls for technical support, easy to make, receive, and transfer calls. I document all my calls and then I can go back to listen to them with the salesforce integration.
Recommendations to others considering the product:
If you want to have a reliable tool for a good price and user-friendly I will totally recommend you using Taldesk.
Talkdesk
What do you like best about the product?
Click to dial for ease of use and the quickness on the part of Talk desk technical support if there is ever an issue.
What do you dislike about the product?
I haven't noticed anything in particular, I also do not have anything to compare it to.
What problems is the product solving and how is that benefiting you?
I did not implement Talkdesk within our organization, I'm just a user for it.
Great Communication tool for your business
What do you like best about the product?
The simplicity and ease of use is one of the best parts of this tool, which requires almost no training to begin using.
What do you dislike about the product?
The call bar application would be more useful with a little more functionality, like call log, texts, call waiting and video calls.
What problems is the product solving and how is that benefiting you?
In our organization it is used for communication between clients, vendors, and between departments within our company. The fact that is works in out hardware we already own makes it a convenience as well.
Talk Desk user
What do you like best about the product?
I love the software, that I don't have to use a phone setup. I can use a headset.
What do you dislike about the product?
Sometimes I have to reboot my computer to make the software work.
What problems is the product solving and how is that benefiting you?
Its a great way to speak to my guest everyday.
Recommendations to others considering the product:
This is a great software!
Good experience
What do you like best about the product?
Talkdesk software is very easy to use, I personally use it on a daily basis and it's great for our team. The dashboard shows correct team metrics.
What do you dislike about the product?
The integration with our business processes is not always immediate.
What problems is the product solving and how is that benefiting you?
I use Talkdesk on a daily basis and it helped me to achieve part of my team's KPIs.
The best platform for your business
What do you like best about the product?
The platform is very user friendly and straight forward. Even people that have never seen it before can start working immediately. The caller ID includes the email address of the customer for easy access to the information. The admin panel is great with a lot of options for reports, etc. Transferring calls to co-workers or external phone numbers is very easy. As long as you have a good pair of headphones you are ready to take on all the calls.
What do you dislike about the product?
You need to have a steady internet connection in order to use full functionality, which is to be expected for an online based platform. The reporting panel is not so user friendly.
What problems is the product solving and how is that benefiting you?
The platform can be used as CRM and keeps the names, emails and the addresses of the customers which is handy when trying to open the customers accounts, etc. The easy transfer is perfect for passing customers to the relevant department/employee of the company.
Recommendations to others considering the product:
Make sure you have separate accounts for all agents you require and a steady internet connection. You may need to consider a second internet provider as well.
Talkdesk for day to day communication with clients
What do you like best about the product?
The integration with our CRM was quick and helps us track phone activity with clients,
It works with most modern browsers so I can use it almost anywhere,
Its quick to use so it is not bogging down your computer like some dedicated programs do.
Holds a large database for all your clients.
Clutter free so it is not bogging you down in your mind with unnecessary steps and activities.
Very customisable so you are not angry because it's not behaving how you want it.
It works with most modern browsers so I can use it almost anywhere,
Its quick to use so it is not bogging down your computer like some dedicated programs do.
Holds a large database for all your clients.
Clutter free so it is not bogging you down in your mind with unnecessary steps and activities.
Very customisable so you are not angry because it's not behaving how you want it.
What do you dislike about the product?
Nothing really that is not going to be fixed soon. Sometimes it does have an annoying bug that does not show the number for a client, but that is rare and easily worked around. That's about it. I would like also automated address look up when dealing with new clients so that I don;t have to manually add all the information in myself.
What problems is the product solving and how is that benefiting you?
The close link between departments and the ease of communication. Integration with Pipedrive our CRM was very easy and set up by myself. I am not an high level administrator! but still managed to navigate all the instructions easily. This could be really useful if you don't have a full time IT guy. Another benefit is the ticket system which we use for CS. It is proving very effective.
Recommendations to others considering the product:
Get someone competent to set things up with an actual user for best effect.
Life made simple
What do you like best about the product?
Integration with Salesforce and the ease of everyday use.
What do you dislike about the product?
Sometimes the call quality can be spotty.
What problems is the product solving and how is that benefiting you?
Connectivity issues are sometimes a problem and working with Talkdesk support has been easy.
Recommendations to others considering the product:
Want smooth integration with Salesforce? Here is your chance!
TalkDesk User
What do you like best about the product?
Support Team are great partners
Road Map of Development
Pricing and Value
Vision for future
System is easy to use
Road Map of Development
Pricing and Value
Vision for future
System is easy to use
What do you dislike about the product?
The billing is unorthodox and sometimes confusing
Reporting enhancement is in the works
Reporting enhancement is in the works
What problems is the product solving and how is that benefiting you?
Supporting 350 plus offices to help centralize some functionality
Answering 3+ million calls in a year
Answering 3+ million calls in a year
Recommendations to others considering the product:
Ensure Sales and the Integration Team meet and are clear on the needs before integration
Have all roadmap items outlined and prepared for integration. Their integration and support team are great to work with.
Have all roadmap items outlined and prepared for integration. Their integration and support team are great to work with.
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