Talkdesk
TalkdeskExternal reviews
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Quick and easy to use
What do you like best about the product?
That I can screen all call groups and see what my team is doing live.
What do you dislike about the product?
I dislike the fact that if i'm editing a call, it will merge my calls details with the incoming one.
I can't save the information I'm currently inputting due to the call incoming.
I can't save the information I'm currently inputting due to the call incoming.
What problems is the product solving and how is that benefiting you?
Listening to live calls in order to help my colleagues with their conversations. I mostly do QA work for everyone in my team.
Recommendations to others considering the product:
Really easy to get a hang of and the support team is very helpful if you've got any questions or need help
Easy to use and reliable
What do you like best about the product?
That it is designed clearly. There are no technical problems, you are always able to call the number- Talkdesk is reliable. You can always put the "Call-Result" after a call.
What do you dislike about the product?
That instead of putting a +, you can´t put a 00 in front of the number.
What problems is the product solving and how is that benefiting you?
When you start working it is so easy to open Talkdesk. You don´t have to do a long process to first open it.
Recommendations to others considering the product:
Talkdesk is reliable and very easy to use. The design is very nice and you have always support if something isn´t working. I recommend it!
Good tool
What do you like best about the product?
The use for the agents is very friendly, we call transfer and monitore the calls easily
What do you dislike about the product?
Report creation is not very user friendly
What problems is the product solving and how is that benefiting you?
Great thing is that it is integrated with Salesforce
Automation through Integrations
What do you like best about the product?
Easy to use automation triggers, built-in integrations, and custom integration features
What do you dislike about the product?
All the features are good, would like to have more integrated features in the call bar
What problems is the product solving and how is that benefiting you?
Talkdesk with integrations to CRM, we are automating calls, voicemails to create contacts, tickets, tasks etc..
Very effective in managing Customer Service pipeline
What do you like best about the product?
Talkdesk provides better streamlined process than the competitors and highly customizable.
What do you dislike about the product?
No solution is perfect however, Talkdesk is the smoothest to support.
What problems is the product solving and how is that benefiting you?
Our org has a very small team managing customer support. The flexibility in Talkdesk grants us the ability to reduce the 1st triage and total ticketing life cycle.
Effective Service
What do you like best about the product?
I like how simple and clean the interface looks. Super easy to use.
What do you dislike about the product?
My site often times will time out. Additionally, I cannot accept a call if the "disposition" box is still active.
What problems is the product solving and how is that benefiting you?
We client face with our Talkdesk accounts. I find it beneficial because it's super simple to receive and respond to clients in just a matter of minutes.
Recommendations to others considering the product:
Talkdesk is perfect for both small and large businesses looking for a good solution to speaking with clients via phone. You can set separate numbers for each employee, numbers for each department and you can even talk with clients worldwide!
Manager
What do you like best about the product?
Great Reporting! I like that you have the ability to dial down
What do you dislike about the product?
I do not like that the newest version is required to manually update and the callbar will not update on its own
What problems is the product solving and how is that benefiting you?
We can have multiple call groups which has been very helpful getting customers in touch with the appropriate groups
Intuitive
What do you like best about the product?
Easy call dispositions and forwarding calls between each user on the platform.
What do you dislike about the product?
We are sometimes faced with connectivity issues but hard to tell if thats a talk desk fault.
What problems is the product solving and how is that benefiting you?
It allows easy understanding of call metrics. Allowing us to understand the amount of labor we need to handle our inbound and outbound calls.
A little buggy, but all around nice features
What do you like best about the product?
Queues are easy to track, Favorites is convenient, transferring, muting, and conferencing is straightforward
What do you dislike about the product?
Can't transfer to extension number, calls go to voicemail after ringing at one open agent instead of moving on to the next available agent, ring not very loud.
What problems is the product solving and how is that benefiting you?
Queues are much easier to keep track of. After call work setting allows us to have time after each call to finish up our work without being worried we'll receive a new call.
Recommendations to others considering the product:
Nice cohesiveness with Salesforce, very pretty and designed well, gets the job done
Good for a small business, has nice integrations
What do you like best about the product?
Good for incoming calls and voicemail management. The notifications that can be piped into Slack, Intercom etc and the ease of using another program rather than logging
What do you dislike about the product?
Better routing for queues or round robin for incoming calls
What problems is the product solving and how is that benefiting you?
Talkdesk makes it easy to route our calls into Slack and our customer service software so we can be notified when people are calling in or have the voicemail ticketed as a follow up.
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