Talkdesk
TalkdeskExternal reviews
2,499 reviews
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talkdesk is very easy to use and very straight forward
What do you like best about the product?
the ease of the app. Every phone call is logged and I like that it links to our Zendesk software.
What do you dislike about the product?
For some reason I am not able to see a full dashboard when I click on reporting, so I am not able to see if clients are waiting in queue
What problems is the product solving and how is that benefiting you?
more efficient system for our customer service team.
Talkdesk Ease of Use
What do you like best about the product?
Ease of use. Does not require advanced knowledge of call centers or coding to administer. Support is very responsive.
What do you dislike about the product?
Struggling to get our SMS channel up and running currently.
What problems is the product solving and how is that benefiting you?
Omnichannel integration with Salesforce
Director of Support
What do you like best about the product?
Flexibility, ease of use, great reports!
What do you dislike about the product?
Nothing! Talkdesk has been an excellent solution for our needs and has listened to our concerns and improved their system accordingly
What problems is the product solving and how is that benefiting you?
As we grow, it is important that the system we use is flexible and can meet the ever changing demands of our products and clients. Talkdesk is extremely flexible thanks to it clean and logical UI which makes it easy to onboard new agents, add queues, run advanced reports on queues, specific teams or agents and create/deploy advanced IVRs. They also offer features such as the Callbar which aim to help improve agent work flows. With these features, we are able to meet the demands of our clients and continually improve our products and processes.
Phone service that just works, wherever you are
What do you like best about the product?
The most useful feature of Talkdesk is that our team can log in from anywhere, and we have staff across many time zones, all ringing the same number
What do you dislike about the product?
I really don't have any complaints about the service
What problems is the product solving and how is that benefiting you?
We use Talkdesk as our main contact number for customers. Talkdesk allows us to have our staff where they make most sense, without being chained to a desk. So whether we're working from the office, or giving realtime updates from China, it just works.
Recommendations to others considering the product:
It just works, and it's quite simple to set up.
Economical and Reliable
What do you like best about the product?
the cost and the ease of use within the admin console
What do you dislike about the product?
The support response delays - when you have pressing issues or outages
What problems is the product solving and how is that benefiting you?
Call Quality for my Phillippines call center agents
Talkdesk Review
What do you like best about the product?
The easiness of use and the way it was integrated with our other tools
What do you dislike about the product?
We use Zendesk as a ticketing tool and the integration is not perfect as it duplicates a lot of tickets
What problems is the product solving and how is that benefiting you?
Better tracking of times and what our agents are doing during business hours
Quick and easy to use
What do you like best about the product?
That I can screen all call groups and see what my team is doing live.
What do you dislike about the product?
I dislike the fact that if i'm editing a call, it will merge my calls details with the incoming one.
I can't save the information I'm currently inputting due to the call incoming.
I can't save the information I'm currently inputting due to the call incoming.
What problems is the product solving and how is that benefiting you?
Listening to live calls in order to help my colleagues with their conversations. I mostly do QA work for everyone in my team.
Recommendations to others considering the product:
Really easy to get a hang of and the support team is very helpful if you've got any questions or need help
Easy to use and reliable
What do you like best about the product?
That it is designed clearly. There are no technical problems, you are always able to call the number- Talkdesk is reliable. You can always put the "Call-Result" after a call.
What do you dislike about the product?
That instead of putting a +, you can´t put a 00 in front of the number.
What problems is the product solving and how is that benefiting you?
When you start working it is so easy to open Talkdesk. You don´t have to do a long process to first open it.
Recommendations to others considering the product:
Talkdesk is reliable and very easy to use. The design is very nice and you have always support if something isn´t working. I recommend it!
Good tool
What do you like best about the product?
The use for the agents is very friendly, we call transfer and monitore the calls easily
What do you dislike about the product?
Report creation is not very user friendly
What problems is the product solving and how is that benefiting you?
Great thing is that it is integrated with Salesforce
Automation through Integrations
What do you like best about the product?
Easy to use automation triggers, built-in integrations, and custom integration features
What do you dislike about the product?
All the features are good, would like to have more integrated features in the call bar
What problems is the product solving and how is that benefiting you?
Talkdesk with integrations to CRM, we are automating calls, voicemails to create contacts, tickets, tasks etc..
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