Talkdesk
TalkdeskExternal reviews
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Talkdesk Trouble Free Customer Service Communication
What do you like best about the product?
The reliability of a clean non-disruptive call connection with my customers. The ease in use to connect, transfer and login call notes is also a major plus. Not need to open a long winded case on all calls that are submitted. Tracking of all incoming calls and the ability to see the queue numbers at all times.
What do you dislike about the product?
Unable to send text messages in my current application. This might be part of our existing service plan. Unable to go back on a previous call and add additional notes that I may have forgotten. This might be something that requires special admin rights that are not assigned to me at the moment of my review.
What problems is the product solving and how is that benefiting you?
Tracking all incoming customer service calls. Easy to add simple notes for the call. No longer experiencing dropped calls as I used to with 8X8.
Recommendations to others considering the product:
If you want an all in one tool for call management and one that is reliable this is a much better choice than what we have used in the past.
Talkdesk is a great phone system
What do you like best about the product?
Talkdesk is simple to use and it is 100% cloud base.
What do you dislike about the product?
The standard reporting is not great, but you can create your own customized reporting.
What problems is the product solving and how is that benefiting you?
Basic telephony need.
Recommendations to others considering the product:
Talkdesk is the best phone system I have used. It is much better than any legacy system I previously used.
My Talkdesk experience
What do you like best about the product?
The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated.
The other thing very important is the easy way to implement the solution.
Talkdesk is a very user-friendly tool and it's an easy software to use.
The other thing very important is the easy way to implement the solution.
Talkdesk is a very user-friendly tool and it's an easy software to use.
What do you dislike about the product?
I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature.
What problems is the product solving and how is that benefiting you?
Our main issue with our previous partner was the PCI DSS certification. Talkdesk is certified PCD DSS level 1 in all regions. We also fix another big point for us, this is the integration with Salesforce. It's 100% integrated and very easy to make the integration.
Recommendations to others considering the product:
If you are looking for a very good partner with a good product you can go with talkdesk. it's a very user-friendly tool and it's an easy software to use day to day both from an admin and a user point of view.
Straight to the point
What do you like best about the product?
The product is easy to use, straight to the point. The updates improve the tool.
What do you dislike about the product?
I don't like the interface: not so nice, but it's just a personal opinion that doesn't affect the results.
What problems is the product solving and how is that benefiting you?
My customer relations are good thanks to this software. Really recommended.
Talkdesk is the easiest phone system by far
What do you like best about the product?
Talkdesk is the best telephony system by far. I have used 3 other systems and talkdesk is way features and easy to use. You don't need to know programing language to use talkdesk. Most other system you need someone that is specialized in telephony. Talkdesk have a great ivr system that you can set up yourself.
What do you dislike about the product?
The standard reporting is limited and harder to figure out compare to the rest of their functions
What problems is the product solving and how is that benefiting you?
Want a phone system that is easy to use
Recommendations to others considering the product:
Talkdesk is the best modern telephony system. I have used others and they are all outdated.
Best Company in Innovation and Support
What do you like best about the product?
The application's ease of use; customer service
What do you dislike about the product?
I would like them to add more services such as email and chat features.
What problems is the product solving and how is that benefiting you?
The support our customer support. It is easy for us and our customers.
Recommendations to others considering the product:
This company has it together
Talkdesk allows our company to seamlessly manage incoming and outbound calls
What do you like best about the product?
Intuitive reporting tools allow Agents to easily track metrics
What do you dislike about the product?
The search feature could be more user-friendly--you have to learn how it works.
What problems is the product solving and how is that benefiting you?
Talkdesk allows our company to seamlessly manage incoming and outbound calls, conveniently centralizing all information generated by our phones system.
Great Service
What do you like best about the product?
Easy to use, Easy extensions, good for managaing team
What do you dislike about the product?
UI of site could be improved around admin controls
What problems is the product solving and how is that benefiting you?
SDR accountability
Talkdesk Review
What do you like best about the product?
Live Calls display and ability to control delegations for Real Time Reporting
What do you dislike about the product?
Nothing to dislike. Good user-friendly tool that has great reporting capabilities
What problems is the product solving and how is that benefiting you?
Customer calls and live reporting.
Smooth experience!
What do you like best about the product?
How fast the sing in process is, you are logged in in seconds.
What do you dislike about the product?
The only downside would be how fast the battery drains when using the app.
What problems is the product solving and how is that benefiting you?
Trough this pandemic being able to be connected while using TalkDesk has being key for our business.
Recommendations to others considering the product:
Definitely using TalkDesk would be beneficia for your business. The app is highly practical.
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