Talkdesk
TalkdeskExternal reviews
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Amazing Software
What do you like best about the product?
It's amazing to track all the calls and speak to my customers
What do you dislike about the product?
i could not say anything. So far everything looks nice and tidy.
What problems is the product solving and how is that benefiting you?
daily business, main program to my job.
Recommendations to others considering the product:
This is an amazing software to use any company that implements telephone calls, reports, levels and recordings.
Talkdesk is a very feature rich, easy to use and powerful tool.
What do you like best about the product?
Talkdesk is easy to deploy and very user friendly. The dashboards and reporting features are top notch. The click-to-dial feature is the most impressive as it can tell if a number if formatted properly, or even if it's a real number. The flexibility of calling is nice as their in an in-browser callbar, Chrome application and a native Windows application so depending on what browser and what you are dialing from you can use this system for any needs.
What do you dislike about the product?
The system very rarely has audio issues, and sometimes dials a number where it just keeps ringing even though it's a real phone number. Though this can't be entirely blamed on Talkdesk as sometimes phone systems just have issues.
What problems is the product solving and how is that benefiting you?
Talkdesk has streamlined our calling processes and allows us to focus on working instead of trying to fix our calling system. The user interface is very pleasing and easy to use. The reporting features are very powerful.
Head of Business Systems and Operations
What do you like best about the product?
Talkdesk tool is easy to deploy ,integrate and train the users easily to start using the system.The best part of Talkdesk is the Reporting functionality which helps the leaders to view the calls and take better insights. Compared to other CRI tools it is easy to setup and change the voice mails anytime by an Admin .
What do you dislike about the product?
Ability of Call forwarding to all agents at the same time if needed.I would like Talkdesk to enhance their reporting capabilities as this is very helpful for the Sales and support leaders in making key decisions
What problems is the product solving and how is that benefiting you?
All customers calls are answered by both Sales and Support teams using Talkdesk.Integrating this tools with CRM which helps track all the insights for business steams. Talkdesk is easy to Integrate with other tools.Support organization is able to leverage Talkdesk to help our Customers with all issues and Sales team used Talkdesk to get all the application information, upload all the required docs to close the deals.
Recommendations to others considering the product:
It is a great tool and very easy to Implement ,As a Technology leader the best CTI tool I have ever implemented with very few issues and the stake holders really like Talkdesk .
easy, functional and intuitive!
What do you like best about the product?
super easy tool, functional and intuitive!
What do you dislike about the product?
all works perfectly and there's nothig i dislike
What problems is the product solving and how is that benefiting you?
identifying incoming call, recording them, search history calls, listen to voice messages
Recommendations to others considering the product:
it's an amazing tool
Talkdesk is here to stay!
What do you like best about the product?
Talkdesk has a user friendly interface and provides data that is easy and clear to understand.
What do you dislike about the product?
I dislike the default ringtone, I wish there were a way to change the ring back tone for inbound calls.
What problems is the product solving and how is that benefiting you?
Talkdesk has made my daily workload less hectic in many ways with regards to call reporting. All of the details and information that i need are available to me easily.
Awesome Software. Easy to use right out of the box
What do you like best about the product?
Easy to use. Not overly complicated. Analytics are great.
What do you dislike about the product?
It can be complicated to understand at times.
What problems is the product solving and how is that benefiting you?
Made it easy to track inbound and outbound calls.
Excellent platform for connecting with customers
What do you like best about the product?
Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email.
It provides well developed tools to monitor performance and deep integration across the various apps.
The cloud based approach allows colleagues to work remotely and connect across all of our sites easily.
It provides well developed tools to monitor performance and deep integration across the various apps.
The cloud based approach allows colleagues to work remotely and connect across all of our sites easily.
What do you dislike about the product?
The transfer of calls element could be improved.
What problems is the product solving and how is that benefiting you?
Cloud based approach to a call centre easily accessible on employees own devices.
Amazing Software/Life Changing Making work so easy
What do you like best about the product?
The fact that I"m able to reach client by one phone call and leaving messages is great.I like the reporting process cause it can see who is online and when a call is coming in. This sheet and the whole soft ware is great.I can see how many agents are available, who went on break or on follow ups.It also lets us monitor calls when we transfer over to law firms. Helps us improve.
What do you dislike about the product?
I sometimes feel like the software is slow, but its mainly because of the amount of calls that come in. I don't have an issue with TalkDesk. I use it everyday.
What problems is the product solving and how is that benefiting you?
Knowing all your employees are set and can see everyone screens. I love this software. I recommend talkdesk for all call-center or a buy law firm.
Recommendations to others considering the product:
Talkdesk is amazing for a call center? Amazing software.
Talkdesk Feedback
What do you like best about the product?
Very user friendly. Calls are recorded and tracked for inclusion in KPI monitoring
What do you dislike about the product?
You can't take screenshots on what people is doing while being monitored; and the desktop app is a bit unstable
What problems is the product solving and how is that benefiting you?
Improving customer customer experience by monitoring LCR and call monitored coaching.
Nice communication platform
What do you like best about the product?
is easy to use, a great help platform since it allows you to check all the metrics, calls, recordings, everything,
the way calls are recorded with very good audio quality
the way calls are recorded with very good audio quality
What do you dislike about the product?
that you can not transfer a call when you have the called on hold, i think that this is the only issue that talk desk has,
As advice I think you should implement the option to transfer even on hold in order not to have a dead air moment.
As advice I think you should implement the option to transfer even on hold in order not to have a dead air moment.
What problems is the product solving and how is that benefiting you?
the metrics in my job due to we have a pick up rate also the clarity on the calls, call duration
Recommendations to others considering the product:
very good communication platform, easy to use, good clarity at the time of calls and above all you can keep track of them
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