Talkdesk
TalkdeskExternal reviews
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Positive experience with TalkDesk
What do you like best about the product?
We have not finished the implementation yet, but so far the best feature is the callbar and call flow design in the administrator page
What do you dislike about the product?
So far, I have not experienced any issues. It would be nice if the callbar was more of a floating window, so it can be moved around the screen as needed.
What problems is the product solving and how is that benefiting you?
We are currently updating a legacy Mitel phone system.
TalkDesk is great for managing multiple persons
What do you like best about the product?
It's really easy to use TalkDesk for multiple lines and support agents and our sales team.
What do you dislike about the product?
More to do with an integration between Salesforce and TalkDesk but it's hard to connect the two.
What problems is the product solving and how is that benefiting you?
Our customers need to be able to reach out to us immediately and this is a great tool to have!
TalkDesk Review
What do you like best about the product?
The UI is easy to navigate and clean. The integration with Salesforce to log the calls to cases is (relatively) seamless. The dashboard is a nice tool to have available for a global view on who else is in my queue and what their status is.
What do you dislike about the product?
To be honest, I'm not 100% sure if this is TalkDesk or not but the consistency of outbound calls working on the first try is around 75%. Sometimes the audio sounds garbled right out of the gate (the chime sounds like it's drunk, if that makes sense). Sometimes it just doesn't ring and I don't know if it's an issue with the call or with my headset so I stay on the call for 10 seconds to see if someone says "hello" or I get a voicemail, or the ringing starts.
What problems is the product solving and how is that benefiting you?
I'd say the number one solution TalkDesk offers is if a customer states "so and so said xyz," we have it on record to see if that was actually said or not.
Recommendations to others considering the product:
If your internet connection is not stellar, it may not be a great solution since it heavily relies on that. I don't have as many issues as my colleagues do who are in more rural areas.
My experience has been well, talkdesk is kept updated for any issues that may arise
What do you like best about the product?
I like the back-end of things where you can see all statistics and demographics of calls and users.
What do you dislike about the product?
Sometimes when calls come in the option to answer or see call information wont always load in, but this issue is rare.
What problems is the product solving and how is that benefiting you?
Talk desk makes it very easy to reach out to customers and communicate effectively
Enjoy web based phone system
What do you like best about the product?
The fact I can work and just answer the phone with a simple button
What do you dislike about the product?
an echo on the phone when a call is transferred due to a delay
What problems is the product solving and how is that benefiting you?
client communication
Great experience with Talkdesk
What do you like best about the product?
The ease with which the system can be configured. Easy to understand settings and able to configure on the fly helps with moving things around like resources.
What do you dislike about the product?
Sometimes there is a slight delay on calls that can become bothersome. We use Ethernet connection in our office which should be more reliable than WiFi.
What problems is the product solving and how is that benefiting you?
Managing resources available in different queues due to visibility into who is waiting in those queues, for how long, etc.
Easy integration with Salesforce to make reporting from one location ideal.Being able to attach calls to cases is a major win as well.
Easy integration with Salesforce to make reporting from one location ideal.Being able to attach calls to cases is a major win as well.
Recommendations to others considering the product:
Easy to learn interface
Can make changes on the fly
Can make changes on the fly
Easy to integrate!
What do you like best about the product?
Talkdesk integrated seamlessly into a variety of our agent tools, without any additional custom development.
What do you dislike about the product?
I would like for there to be more core features for configuring the Callbar.
What problems is the product solving and how is that benefiting you?
There have been intermittent outages that are not reported.
TalkDesk is great!
What do you like best about the product?
The sounds quality is very clear and its convenient that you can use the application on any desktop. I also like how you can use almost any equipment with a mic to talk through.
What do you dislike about the product?
One issue is that sometimes TalkDesk has some connectivity issues. This is usually an easy fix but can be a problem sometimes.
What problems is the product solving and how is that benefiting you?
It makes it easier to communicate with clients and vendors from any desktop.
Grea friendly user app
What do you like best about the product?
Talkdesk it is very friendly and easy to use it , and the reporting it's great, i love how can you get the information live and customize reports.
What do you dislike about the product?
Maybe to have the opportunity to play more with the live information.
What problems is the product solving and how is that benefiting you?
Now i do not have drop calls that i had constantly with another platform.
Recommendations to others considering the product:
If you already have another vendor, the transition its very easy for the users.
great product
What do you like best about the product?
Very user friendly and convenient, makes my everyday job easier, very simple and can be beneficial for any office job
What do you dislike about the product?
The software still has some glitches that need to be worked out since it does crash at times or takes it time to load. Other than that it is very easy to use.
What problems is the product solving and how is that benefiting you?
Some of the problems i am solving is organization in saving phone numbers and tracking calls, i am able go back and track my calls plus also listen to them if i forgot something i covered with the buyer/seller
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