Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Easy to integrate!
What do you like best about the product?
Talkdesk integrated seamlessly into a variety of our agent tools, without any additional custom development.
What do you dislike about the product?
I would like for there to be more core features for configuring the Callbar.
What problems is the product solving and how is that benefiting you?
There have been intermittent outages that are not reported.
TalkDesk is great!
What do you like best about the product?
The sounds quality is very clear and its convenient that you can use the application on any desktop. I also like how you can use almost any equipment with a mic to talk through.
What do you dislike about the product?
One issue is that sometimes TalkDesk has some connectivity issues. This is usually an easy fix but can be a problem sometimes.
What problems is the product solving and how is that benefiting you?
It makes it easier to communicate with clients and vendors from any desktop.
Grea friendly user app
What do you like best about the product?
Talkdesk it is very friendly and easy to use it , and the reporting it's great, i love how can you get the information live and customize reports.
What do you dislike about the product?
Maybe to have the opportunity to play more with the live information.
What problems is the product solving and how is that benefiting you?
Now i do not have drop calls that i had constantly with another platform.
Recommendations to others considering the product:
If you already have another vendor, the transition its very easy for the users.
great product
What do you like best about the product?
Very user friendly and convenient, makes my everyday job easier, very simple and can be beneficial for any office job
What do you dislike about the product?
The software still has some glitches that need to be worked out since it does crash at times or takes it time to load. Other than that it is very easy to use.
What problems is the product solving and how is that benefiting you?
Some of the problems i am solving is organization in saving phone numbers and tracking calls, i am able go back and track my calls plus also listen to them if i forgot something i covered with the buyer/seller
Good but not amazing
What do you like best about the product?
good dashboard, provide a great visible experience
What do you dislike about the product?
Lag on calls, not 100% integration with salesforce (no auto case creation)
no quality assurance grid integration possibility
dashboards do not have basic info available, such as calls answered per agent per day + AHT
no quality assurance grid integration possibility
dashboards do not have basic info available, such as calls answered per agent per day + AHT
What problems is the product solving and how is that benefiting you?
not solving any, just an user, not admin
Easy to use, quick to setup, good customer service
What do you like best about the product?
Talkdesk is a great cloud platform if you have multiple contact centers around the world or want to connect your solution to an existing CRM. It's easy to set up, their customer service are very quick to respond and try to help you with what they can.
What do you dislike about the product?
Some basic features are not customisable. Even though Customer Service is very quick to respond, if you have a need that is not an existng feature (or would be the basic for other contact centers), it takes a while for them to develop it.
What problems is the product solving and how is that benefiting you?
Our reporting has gone from manual 3+ hours of daily work, to automatic daily refreshes in Salesforce. Our SLA has decreased and we have a lot more knowledge on our customers.
Solid service provided
What do you like best about the product?
The connection and call quality seems top class compared to a few other companies we have tried in the past. Service is very quick to reply if there is an issue with anything.
What do you dislike about the product?
Sometimes when reporting an issue the tech team will ask for some very detailed info - like call ID code numbers which are not that easy to find. Sometimes we have issues with the integration between Piderive and TD which can be frustrating and time consuming. Sometimes the tech team can put the work on us instead of giving a quicker answer. I understand that there are articles to solve some problems but sometimes I don't have time to read a long article.
What problems is the product solving and how is that benefiting you?
Better and more reliable call quality and connectivity. Reporting is very good also.
Recommendations to others considering the product:
Highly recommend
Talkdesk, call center in a browser
What do you like best about the product?
The ability to make on the fly changes. You can update anything needed anytime you need. I have even made changes from my cellphone while away from work and they replicate instantly.
What do you dislike about the product?
The inability to delete admin records. If you misspell a ring group and correct it with another, the misspelled one is always an option. They could also separate data better in general.
What problems is the product solving and how is that benefiting you?
Low cost and maintenance call center functionality. Creating complex call trees for client relationships as well as internal IVRs.
Recommendations to others considering the product:
Talkdesk is easy to use. The only downside is if you have a lot of varying call types and trees and specific agents that take specific calls, it can get muddied being in one instance/tenant.
School Services Manager
What do you like best about the product?
Talkdesk makes it easy to find out data we need quickly! I enjoy the display--- it's not sorting through an excel download, but actually seeing the data on the screen
What do you dislike about the product?
Talkdesk integration with Salesforce can be hard to understand. Do I work with Talkdesk or with our Salesforce consultants on errors? Hard to pinpoint who exactly to go to.
What problems is the product solving and how is that benefiting you?
We're learning more about our productivity more than ever. We can make decisions quicker, because we have the data quicker.
Recommendations to others considering the product:
Start with your outputs--- what do you want to see from Talkdesk? And then work backwards to see how you can track that information and build things to fit your goals!
No frills and easy to use!
What do you like best about the product?
Easy to use interface. Reps can quickly and easily learn to use the tool from the training on the Talkdesk site. Click to dial was a big selling point for us. Easy to add more reps in 24 hrs or less. Back end reporting is decent for quick reporting needs.
What do you dislike about the product?
Click to dial does not work on Chrome anymore without workarounds and extra clicks. This is a major issue that Talkdesk was unable to resolve for us and has really left an unfortunate stain on an otherwise great tool. Listening to the calls is difficult because of the small playback screen and as the ability to skip parts or play at 2x or 3x speeds does not exist which is quite annoying when reviewing longer calls.
What problems is the product solving and how is that benefiting you?
Increasing our dials/rep/day and increased conversations. Transferring calls is very easy between reps.
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