Talkdesk
TalkdeskExternal reviews
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Good and easy tool for making calls
What do you like best about the product?
The ease of use and the feature that enables all the numbers on your browser to talk desk links, which allows you to call just by clicking on the number.
What do you dislike about the product?
Nothing as such. I think that the product is perfect
What problems is the product solving and how is that benefiting you?
We are making calls every day, and reaching out to our customers.
Reliable Customer Service tool
What do you like best about the product?
Product usability, ability to swap between Web and Widget mode, ability to monitor ongoing calls.
What do you dislike about the product?
Occasionally, calls drop or agents experience audio issues.
What problems is the product solving and how is that benefiting you?
Talkdesk simplified and streamlines our support process.
New user experience
What do you like best about the product?
Easy to use interface, lot of useful functions.
What do you dislike about the product?
Currently we do not have the call bar/Widget enabled which detracts from the functionality but that will be resolved in the future.
What problems is the product solving and how is that benefiting you?
Greater agent adherence and voice mail connectivity
Fantastic
What do you like best about the product?
the ability to sync with zendesk for customer support
What do you dislike about the product?
putting all unknown calls under one organization
What problems is the product solving and how is that benefiting you?
Great call center customer support platform
Excellent Phone service
What do you like best about the product?
My favorite thing about Talkdesk is that it is simple to use, simple to learn. The program is easy to install and does exactly what is needed without causing a lot of technical issues.
What do you dislike about the product?
Downsides are that sometimes agents try to answer the calls and they can't click the answer button. Also, some agents and very few have a lot of issues logging into it they keep getting error messages and its hard to figure out how to fix it.
What problems is the product solving and how is that benefiting you?
We are able to answer our calls for the our center without having to use a landline.
Much better phone system than what we had previously
What do you like best about the product?
- It's UI is the best in league
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
- Very intuitive + customizable
- Report generation is a breeze, beautiful dashboard
What do you dislike about the product?
- Having issues with routing calls from our old provider
- Sometimes when on 'available' the phone doesn't ring
- Sometimes when on 'available' the phone doesn't ring
What problems is the product solving and how is that benefiting you?
- It's helping us migrate to a "cloud" platform vs. relying on computer servers
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
- It's allowing some agents the opportunity to earn the ability to work remotely which is great.
Great Experience with TalkDesk
What do you like best about the product?
TalkDesk makes it easy to reach out to our patients and customers. A lot of the sites we visit use TalkDesk, so we can click the phone number to dial out. Very Convenient!
What do you dislike about the product?
I have nothing to dislike at this time with TalkDesk.
What problems is the product solving and how is that benefiting you?
I am solving the problem of poor customer experience. When you have an easy and sleek soft phone, it makes it easier to maneuver around and assist the customer promptly.
Financial Services
What do you like best about the product?
I love that Talkdesk automatically populates a new case through Salesforce. This helps me keep my call organized and makes it a very seamless process. I also like that you can create the contact that way when they call in you know for the most part who you are speaking with. It is also helpful that if a person has called in previously it lets you know and you can easily click on the cloud to bring you to Salesforce. I also like that you can copy and paste the phone number from the TD as well as the case number.
What do you dislike about the product?
When I have someone on the phone, and I need to make an outbound call there is not a way to put the patient on hold, call and then click back over to let the patient know it is taking a while. It would provide a better customer experience if we had the ability to click back and fourth between lines. I would also like to know if there is a way one can get their own direct extension?
What problems is the product solving and how is that benefiting you?
Populating a new case has cut down my time working on a case by half. It is fantastic! Can easily pull up the case that someone else has worked on as well.
Recommendations to others considering the product:
It is an easy, fast way to speak with customers. There have not been many issues with not being able to hear patients and it makes the whole process.
Talkdesk Brought Us to the Next Level!
What do you like best about the product?
The most helpful thing about Talkdesk is the easy integration with Salesforce. Cases pop automatically and make the agent experience much more seamless. It's been a hit with our team and our company as a whole. I would highly recommend it!
What do you dislike about the product?
The one thing I would suggest to improve is having the notes taken in the callbar create a post on the case in Salesforce.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to use case pops.
Great Program, Very functional!
What do you like best about the product?
Very easy and functional for making and receiving calls!
What do you dislike about the product?
When making an outbound call, it would be good if the confirmation option was missed.
What problems is the product solving and how is that benefiting you?
Being able to monitor the incoming calls and previous history.
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