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Excellent experience with talkdesk
What do you like best about the product?
the most helpful expect about talkdesk we have knowlegdebase on talkdesk, i take courses, it stores the callers information, its records calls and you can go back and listen to the call, its allows our Quality assessors to listen to the call and provide us with feedback on talkdesk, its easy to use and it's simple, you can always go back to the records and listen to the calls in that way you can improve your perfomance on the call. The course you take enhance your call skills, improving your customer support skills as well
What do you dislike about the product?
The most least helpful part about talkdesk, it sometime put you on missed call when there was no call that came through, its will you kick you out and put you offline, you would have dead airs that hinders customer support
What problems is the product solving and how is that benefiting you?
It's record all the calls you take and stores so whenever theres an escalation or a complaint from customer, your manager can always lisen to the call and vindicate you and also coach you and give you feedback from that exprience or situation
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easy to navigate
What do you like best about the product?
it is fast, effortless, and able to listen to your calls.Easy to use aux codes
What do you dislike about the product?
the aftercall timer is short, system issue make calls dropped
What problems is the product solving and how is that benefiting you?
it records calls,
enable to change aux codes
enables to review your quality management
enable to change aux codes
enables to review your quality management
It's very efficient and easy to use.
What do you like best about the product?
I'm able to review my QA evaluations whilst on calls and I can choose next status activity whilst on a call.
What do you dislike about the product?
Sometimes when there's a system issue I cannot change the status.
What problems is the product solving and how is that benefiting you?
I'm able to adhere to time management as it's something very important in our line of work.
The app is user friendly
What do you like best about the product?
convenient to use, taking calls, listening to recorded call, and viewing quality evaluations.
What do you dislike about the product?
Pop up evaluation may sometimes lead to distruction
What problems is the product solving and how is that benefiting you?
It provides quality evaluations so that I can evaluate my work progress, fix errors, and make it easy to answer calls to interact with successfully with sellers.
Easy to navigate
What do you like best about the product?
It is fast, efficient, effortless and you have access to listen to your calls
What do you dislike about the product?
Sometimes it does not allow you take calls immediately and sometimes the system drops calls
What problems is the product solving and how is that benefiting you?
It helps with answering calls faster and that is benefiting me by being more productive
Very user friendly especially when consulting, the side apps helps a lot.
What do you like best about the product?
What I like best is the side apps they help you stay updated with activities you have done, the reviews, and evaluations from the the quality assurance team. I like that it allows you to answer and shows the details of the person calling and the department they are calling from. It is very easy to use and you can consult between departments and a customer at the same call
What do you dislike about the product?
I'm not too fond of the dispositioning in the after-call
What problems is the product solving and how is that benefiting you?
It helps identify the hours an agent is logged in and, therefore count their productive hours.
My Talk desk experience
What do you like best about the product?
When the seller calls in and their vehicle registration pops up, this gives you more time to quickly open the seller's profile and promptly glimpse what they are calling in about. This saves you more time in having to put the seller on hold and stuttering about what you have to say.
What do you dislike about the product?
When we are experiencing network issues the system will automatically put you on Offline affecting your adherence.
What problems is the product solving and how is that benefiting you?
Talkdesk makes thing easier to communicate with your team leader if you are having system issues you can let them know and they can be able to change your statues for you.
talk desk review
What do you like best about the product?
talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature.
What do you dislike about the product?
in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use.
What problems is the product solving and how is that benefiting you?
Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work.
there is knowledge base and short courses in talk desk - this benefits me in enhancing my skills and to excel in my position.
there is knowledge base and short courses in talk desk - this benefits me in enhancing my skills and to excel in my position.
Easy to use it has Number of Features
What do you like best about the product?
I like that it is very flexible, I can control my activity and productivity, and I love the fact that I can see my evaluations and get to correct my mistakes on future calls.
What do you dislike about the product?
There is not much that I can mention as I haven't had any issues so far
What problems is the product solving and how is that benefiting you?
Talkdesk is currently making controlling my productivity much easier and makes me confidence in providing the best customer experience
amazing
What do you like best about the product?
it that it reminds me when it is time for breaks and lunch and i can easly apply for my leaves and see if it is approved or not
What do you dislike about the product?
it that sometimes it logs me off, it takes time to approve leaves that i have applied for
What problems is the product solving and how is that benefiting you?
problem of missing my breaks and lunches, it reminds me a minutes before
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