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Beneficial for our customer support agents
What do you like best about the product?
Talkdesk is flexible platform that is easy to connect and integrate third-party software like ServiceNow connector. The real-time dashboard help us to analyzed our customer support situation and execute actions needed at the time.
What do you dislike about the product?
No disike and least likeable features about Talkdesk. We have tried and used all the tools and finds nothing that is terrible about this platfor.
What problems is the product solving and how is that benefiting you?
Talkdesk real-time analytical data and infromation helps our customer support agents to performe better in interaction with customers. We cater all customers need and turn dissatisfaction into satisfaction experience.
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Digital customer service
What do you like best about the product?
Talkdesk helps us to connect and serving customers need easily. All features to manage the communication channel like call recorder and email management is easy to install. We shares experience and solutions with peers on the community especially with the integration that best to added with the platform.
What do you dislike about the product?
No dislike for Talkdesk. Great experience and result after deploying this platform with our ecommerce platform and sales software.
What problems is the product solving and how is that benefiting you?
Talkdesk help solving issues of managing customer support call. We have grown efficiency in customer experience and satisfaction with the after sales service.
Great experience working with Talkdesk
What do you like best about the product?
Easy and fast installation into our system is what make Talkdesk is likeable. Every contact center problem is able to be solved by this platform using its numerous integration option. The self-service AI channel help customer find information 24/7 using the live chat bot.
What do you dislike about the product?
I have no dislike about Talkdesk. Easy and fun to use daily. We have improve customer satisfaction in our customer support service after using this platform.
What problems is the product solving and how is that benefiting you?
Talkdesk is giving our customer 24/7 support assistant by using the AI powered live chat channel. Customer can connect with the bot and find information or inquiry that they want.
Outstanding platform to solves contact center problems
What do you like best about the product?
Talkdesk make customer support platform convenience and easy to work with. The self service authentication process accelerate identity validation by using voice biometrics. They also support appsconnect with Slack and ServiceNow for fast data implementation.
What do you dislike about the product?
We use Talkdesk daily and found no flaw with the system. This applicationhas providing all the tools that we need to sucessfully managing a call center.
What problems is the product solving and how is that benefiting you?
Talkdesk solves security issues that we had with our previous payment processor. Customer credit card details that they provide on the phone call will be filtered and not be sent to the agent.
Remarkable contact center platform
What do you like best about the product?
Talkdesk enable us to achieve our objective in customer support. We want an advance tools but simple enough to operate by our employees and agents. We also connect the platform with Zendesk to manage all the support tickets . Fast installation process is what make Talkdesk the leading software for it niche.
What do you dislike about the product?
Nothing is least helpful in here. We have tried all the tools and features. Everything has working perfectly and returning the maxium result for us.
What problems is the product solving and how is that benefiting you?
Instant messaging and automated insights that emoployess can access from the Talkdesk dashboard has increase our collaboration effectiveness. Agent can solves problem quickly as they now can communicate easily using the group chat.
Modern customer support service
What do you like best about the product?
I like that Talkdesk has make our customer support service easy to operate with its modern features. The appconnect tools that integarate software like Slack make the data synchronization effective and easy to implement. Daily usage has no issue with Talkdesk.
What do you dislike about the product?
Talkdesk has helped solving issues with our customer contact center problem. We have no dislike with this platform and satisfied with the outcome.
What problems is the product solving and how is that benefiting you?
Talkdesk give all the ability that our business need to serve and managing customer support and request. All the tools is staightforward in its usage and no need complex workflow to solving simple issue.
Quick solution for call center problem
What do you like best about the product?
Talkdesk is easy to operate and implement because they has a good call center features that is helping our agent to access the data and information they need quickly. Accurate information that we recall from plaform like Shopify can be access using the Integration connector.
What do you dislike about the product?
I have no dislike regarding Talkdesk. We manage to get all we want from this platform and has using it as our daily customer sevice manager.
What problems is the product solving and how is that benefiting you?
Monitoring agent performance and effectiveness can be view from the dashboard insights. It will display all the activity and how busy each agents is in responding to customers inquiry.
Easy adaptation for a customer service
What do you like best about the product?
The best features of Talkdesk is its AI omnichannel engagement that make it easy for support agent to manage different communciation channel at the same time. Agent has a better insight on data and make it easy for them to implement integration with ecommerce data.
What do you dislike about the product?
No hate or dislike with Talkdesk. Their customer service helped us along the installation and configuration of the platform with our business software.
What problems is the product solving and how is that benefiting you?
Things that benefits us after Talkdesk are with the efficient agents productivity. Agent now can have access and information to help customer solve their problem and issues easier.
Great platform for a call center
What do you like best about the product?
Talkdesk is helpful in making call center and digital customer support service easy to implement and use. Various features and integration option with ecommece platfom like Zendesk is available.
What do you dislike about the product?
Integrated service for collaboration between agents and employee isn't easy to setup. That is the only real issues that we had with Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk give seamless connection with Microsoft Team that we use for collabroation and quick communication medium. It has improve our collaboration and able to parsing information quicker.
Easy management for call center
What do you like best about the product?
Talkdesk is an easy call center application that has all what we need for managing customer service. The automatic call distributor help user to be able to connect with our agent quickly. Integration with Zendesk alllow us to manage digital support ticket and the process to implement it is easy.
What do you dislike about the product?
There is not least helpful subject with Talkdesk. All tools has it own importance to make our call center easy for daily use. We had no issues with Talkdesk for now.
What problems is the product solving and how is that benefiting you?
Talkdesk manage all the call and categorized each call charecteristic. It has make the management of all the call easy and produce an extensive weekly report for our audits.
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