Talkdesk
TalkdeskExternal reviews
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Efficient and Lightweight
What do you like best about the product?
Talkdesk doesn't overcomplicate the phone agent experience, calls a breeze even when dealing with high volumes. Supporting customers is easy with the ability to integrate CRM data and natively being able to review past phone calls. We switched from an older system to Talkdesk and it was easy to hit the ground running with minimal support from our implemenation team. The modular dashboards are fantastic and simple to configure.
What do you dislike about the product?
Our teams have had issues with maintaining connection to their headsets, but basic troubleshooting usually resolves the issue. A few outages/bugs have occurred that disrupted our workday, however they normally don't last any more than a few hours.
What problems is the product solving and how is that benefiting you?
Talkdesk's integrated CRM capabilities cut down interaction time by providing key information at the top of a call, making it easier and faster to help our customers. It's a great benefit to have both an in-browser option and a desktop app!
Review of TalkDesk
What do you like best about the product?
- user friendly, straightforward
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
What do you dislike about the product?
- audio call recording quality was not great
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
What problems is the product solving and how is that benefiting you?
I used Talkdesk while working as a Customer Support phone agent. It saved me time and increased efficiency in my role by making call taking and transfers seamless. The customizable dashboard was also very helpful.
Making our agents lives easier
What do you like best about the product?
I like copilot and the interaction summary
What do you dislike about the product?
Sometimes the AI is not as accuracte as we would like.
What problems is the product solving and how is that benefiting you?
We are able to add front end messaging quickly to address larger than normal quques or to put out important messages to our callers.
Easy to use with updated look
What do you like best about the product?
I like the look and it's easy to navigate
What do you dislike about the product?
Sometimes it is unresponsive and you are unable to change status.
What problems is the product solving and how is that benefiting you?
I am unaware of which issures are in resolution.
great tool for customer support centers
What do you like best about the product?
Talk Desk makes it easy to quicky answer calls
What do you dislike about the product?
It does disconnect without notice on occasion which is a bit inconvenient - especially if you aren't on all of the time.
What problems is the product solving and how is that benefiting you?
I know that we submitted the issue with it disconnecting randomly and that it is being investigated. It will be beneficial to have resolved as quickly as possible because it affects the amount of time that we show on certain channels.
Talkdesk Review
What do you like best about the product?
The learing AI is great which picks up the converstaions more effectively and reduced hadle time for agents
What do you dislike about the product?
Talkdesk lags and screens dont load at time need to restart a few times
What problems is the product solving and how is that benefiting you?
Talkdesk control sthe call volumes and also with the call backs easier and the AI is always learing and doing the script better
It usually works great!
What do you like best about the product?
The most helpful about talkdesk would be the amount of things we can view in one place. I like that we can see who else is logged in for coverage, I like that it's easy to transfer and user friendly.
What do you dislike about the product?
Sometimes there are issues, like it was logging us out frequently without notice. But it's usually good!
What problems is the product solving and how is that benefiting you?
I use talkdesk to answer our front desk phone as switchboard and transfer customers.
Easy access to customers calling and easy to get around and understand
What do you like best about the product?
What I like about Talkdesk is that you can pick up your call and listen to it even if it is not your call but somebody else's call with another customer from the recorded calls of the day.
What do you dislike about the product?
What I dislike about talkdesk is that we are not able to do video calls like zoom meetings and there are also no alarm for next activity that we need to aux on.
What problems is the product solving and how is that benefiting you?
Efficient communication we are able to take calls we hear customers very clearly without any troubles and have effective communication with the customers
The experience is great
What do you like best about the product?
Calls are recorded you able to go back and retrieve the calls.You can inform your employer/colleagues of your where abouts by auxing. The platform has tabs for different activities it is ease of integration. The platform is user friendly it is easy to navigate therefore is is easy to implement. You are eble to expand your knowledge of it by taking the training provided on it on Training collections. I work in a callcenter environment there it is used frequently and their support team is always available for assistance when needed.
What do you dislike about the product?
It does not have a video feature therefore it cannot be used for video calling for conferences/meetings etc.
What problems is the product solving and how is that benefiting you?
We able to communicate with our clients, we able to add notes of the conversations that we can excess easly. We can monitor each other as colleagues so do our employers.
Great experience
What do you like best about the product?
Talkdesk notifies me when I need to aux my breaks since I use it everyday from 08;00 TILL 17:00. It gives my access to go and check my quality scores for the month. It is easily acessible and effortless to use.
The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day.
The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day.
What do you dislike about the product?
It logs me out once in a while however that is not much to make me dislike.
What problems is the product solving and how is that benefiting you?
It helps for management to track your adherence for that specific day so you will not be short of hours or owe the company hours.
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