Talkdesk
TalkdeskExternal reviews
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Highly Impressed – This Product Delivers!
What do you like best about the product?
One of the things I like best about Talkdesk is the Studio feature, which allows us to easily configure call and email flows ourselves. Apart from that, TalkDesk gives their customers the option to set automations to adjust workflows according to their needs. The new Copilot feature has also been a game changer for us, helping to boost quality and efficiency. Additionally, I appreciate that Talkdesk is constantly striving for improvements and never stops adjusting to the needs of its customers.
What do you dislike about the product?
One aspect that I find challenging about Talkdesk is that when a new feature is rolled out, it may not always work seamlessly from the start. It often requires some time and adjustments before it functions properly.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of efficiently routing calls to the right agents with the appropriate language skills. This benefit is particularly valuable for our organization as it ensures that our customers are connected with the most suitable representative, leading to improved customer satisfaction and streamlined communication processes.
Simplified communication with customers and within the company
What do you like best about the product?
Talkdesk is by far the best voice communication tool I've used so far; I like the design and that you can go back and listen to every interaction with any contact, also you can communicate with other team members swiftly and effortlessly. The option to place yourself as available/busy/etc. is great due to you cannot receive calls if you're in certain states, also Talkdesk is connected with our system and if a cutomer is not able to reach us they can leave a voicemail which is assigned to the user to listen at a later time. I have the app on my windows computer and works amazing, it never crashes.
What do you dislike about the product?
I don't dislike anything about Talkdesk so far.
What problems is the product solving and how is that benefiting you?
Talkdesk fulfills our voice communication needs, I can easily contact any customer by selecting the correct outbound number that I want to show as the caller, if I need to go back and listen to an interaction I can do so immediately after the call, that way I can focus on listening to the customer instead of taking many notes that may distract me from the conversation.
Operations Manager
What do you like best about the product?
Feature funtionality is great. The Talkdesk dictionary and Talkdesk Academdy is outstamding. I've been running call centers for over 20 years at Sr Manager to Executive Directior levels aand I find talk desk better for the end user than Five9, NICE and Geneysis which I have implemntented and project managed all four of the aforementioned IVR systems. I'm currently looking to upgrade our current TalkDesk configuration.
What do you dislike about the product?
The standard reporting isnt enough to manage a call center, more robust reporting is need ed. The dashboard reporting isnt very usable. I wasnt at Allwork when the RFP was com or discvovery was done done so to be fair.
What problems is the product solving and how is that benefiting you?
Our call routing has greatly improved, because we had no reporting the reporting is better, self service tools as an admintrator is exceptional. no mor waitin for tickets.
We really like Talkdesk for its reliable performance, user-friendly interface, and excellent support
What do you like best about the product?
What we like best about Talkdesk is its intuitive user interface, seamless integration with other tools, and the ability to easily customize workflows, which significantly improves our team’s efficiency and overall customer experience.
What do you dislike about the product?
One thing we find challenging about Talkdesk is that some advanced reporting features can be a bit complex to navigate, and there are occasional delays in updates or new feature rollouts. However, their customer support is always helpful in resolving any issues.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us streamline our customer support by centralizing all communication channels in one platform, which improves response times and overall efficiency. It also provides detailed analytics and reporting, allowing us to track performance metrics and make data-driven decisions to enhance customer satisfaction. The ability to customize workflows has further optimized our team’s productivity.
Luis was always helpful. It was a pleasure to work with him
What do you like best about the product?
Talkdesk as tool was a long time our main tool as Call Center solution and it has a great Salesforce Connection.
What do you dislike about the product?
Talkdesk should focus more on th UI and the Admin part as well as integration with SCIM/SAML. The Callcenter industry is changing Quickly and in my opinion Talkdesk needs to be easier to be integrated and Administrated.
What problems is the product solving and how is that benefiting you?
As our main Callcenter Tool for Sales and Customer Support
Talk desk review
What do you like best about the product?
talk desk is helpful because we use it to receive calls in our BPO not only do we track live ques and statuses from agents we also receive feedback from our assessors through the talk desk as well as coaching and it also stores customer contact data, I can track all my calls and It records all the calls so we can come back to review them. you can do live listening also and track your daily productivity as well. you can change your aux statuses very easily and there was an update talk desk that allows you to queue another status while you are on a call or on after-call work which is a great feature.
What do you dislike about the product?
in some cases talk desk can kick you out and log you off during productivity hours, also sometimes the call does not ring and it places your on missed call automatically without having a chance to accept the call those are the minor glitches other than that talk desk is easy to use.
What problems is the product solving and how is that benefiting you?
Talk desk allows our quality assessors to assess our calls and it also allows us to receive feedback and store that information- this benefits me by being able to reflect back to my scores and be able to clearly see my development areas and review them so I can excel in my line of work.
Talkdesk Review
What do you like best about the product?
The talkdesk user interface is really easy to learn and use on a day to day basis. Call quality is consistantly good and the copilot features are also really helpful for getting call summaries and looking through the knowledge base to find answers while on a call.
What do you dislike about the product?
Occasionally talkdesk notification client has issues bringing up call cards.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving streamlining problems while on a call. Instead of searching through multiple windows for issues or questions a customer brings up, we have our knowledge base updated with searchable common topics I can quickly reference.
A Game Changer for JK Moving Services!
What do you like best about the product?
Since implementing Talkdesk, our team at JK Moving Services has experienced a remarkable shift in how we handle customer interactions. The platform has streamlined our communication process, allowing us to provide faster, more efficient service to our clients. The intuitive interface and seamless integration with our CRM make it easy for my colleagues and me to track, manage, and follow up with customers, leading to better engagement and higher satisfaction rates.
What do you dislike about the product?
One area for improvement would be the option to change the answer ringer. Customizing the ringtone would add a personalized touch and make it easier to differentiate between internal and external calls, which would be especially helpful in our fast-paced environment.
What problems is the product solving and how is that benefiting you?
One significant problem Talkdesk is helping us solve is customer call management. Before Talkdesk, we struggled with missed calls and delayed responses, especially during peak times. Now, features like automatic call distribution and real-time monitoring ensure that no call slips through the cracks, helping us maintain a high level of responsiveness and customer satisfaction.
Game changer for customer service, automating tasks is number one for me!
What do you like best about the product?
user friendly and flexible, freeing up my time by automating tasks is something that will ALWAYS make my job easier as well as the variety of options to customize it for whatever you need it for
What do you dislike about the product?
probably takes some time to learn at first and it might require additional support to get a hang of it, also calls sometimes simply do not come to my talkdesk so I just have to restart from time to time
What problems is the product solving and how is that benefiting you?
reducing wait times and improving the quality of interactions, AI powered features are unmatched as this is a new thing now and talkdesk seems to get the hang of it very quickly
Talkdesk Review
What do you like best about the product?
I absolutely loved the Co-Pilot feature! It’s a total game-changer. Being able to instantly review what was said is so helpful—whether I need to double-check something I missed or get a quick reminder, it’s always right there to keep me on track. It’s like having a personal assistant that ensures I never miss a beat with customers!
What do you dislike about the product?
It can be a bit tricky to locate the cues at first, but with a little practice, it becomes much easier!
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of inefficient and fragmented customer service management. By providing an all-in-one cloud-based platform, it streamlines communication across various channels—whether it’s phone, email, or chat. This makes it easier for teams to manage customer interactions and deliver faster, more personalized support. For me, the biggest benefit is how it boosts productivity. With features like real-time analytics and AI-powered tools, I can respond quickly, track customer needs accurately, and ultimately improve the overall customer experience!
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