Talkdesk
TalkdeskExternal reviews
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Great Phone Quality and Amazing tools
What do you like best about the product?
I love that we have all our phone recordings saved so that we can review for quality purposes. Our customers love the call back feature so they don't have to wait on the phone if our agents are not available. it is also very easy to set up our IVR
What do you dislike about the product?
From time to time the calls do drop but it is definitely very minimal .
What problems is the product solving and how is that benefiting you?
Our organizational skills have significantly improved since customers are taken care of in the order of importance AND in the order that they called in
Talkdesk is Great
What do you like best about the product?
Talkdesk implements easy collaboration. In addition, it includes simple review of past calls that can be shared using URLs. Calls can also be labeled and contacts can be added within easy flow of the call.
What do you dislike about the product?
Sometimes older recordings appear to be incomplete.
What problems is the product solving and how is that benefiting you?
We're using it for telephony throughout the company, including sales.
Recommendations to others considering the product:
Talkdesk is a lightweight, easy-to-use telephony product that works well at scale across a large organization.
talk desk is very easy to use and understand!
What do you like best about the product?
The most helpful thing about talk desk is that if you every have a problem, they are there every step of the way to help resolve it for you.
What do you dislike about the product?
I dislike noting about Talk desk, it is amazing!
What problems is the product solving and how is that benefiting you?
Some benefits that i have noticed since using talk desk is that everything you need to help your customer is there for you.
Recommendations to others considering the product:
I recommend others to use Talk desk if they want the best of the best for their employees. If you want a company that goes above and beyond to make there customers happy, this is the company for you!
It just works—and gives you power
What do you like best about the product?
The set up is straightforward and took almost no time.
What do you dislike about the product?
Need more flexibility in routing/groups to enable more complex rules.
What problems is the product solving and how is that benefiting you?
We need a reliable cloud-based call center software that just worked and we found it with Talkdesk. With it, we have been able to satisfy our client needs for phone calls with us.
Recommendations to others considering the product:
Talkdesk is incredibly reliable compared to other phone systems you could use.
Best call center software I've used.
What do you like best about the product?
The best features I've found with Talkdesk is the ease of setting up new lines and the simplicity of scaling. We've used and looked at other products and I've found Talkdesk to be the best. Talkdesk also has my favorite tier 1 support agents of any system I use. Their agents are friendly, actually knowledgeable about the product, helpful and never try to brush you off. They've even checked back in a few days later on minor issues just to go that extra mile. When we were in the process of setting up and rolling out Talkdesk, I was in constant communication with their support folks and I would never have been as successful as our roll out was without their wonderful support.
What do you dislike about the product?
There is not a lot of dislike within our organization for Talkdesk. Agents sometimes have dropped calls, but that is rare and impossible to completely prevent. I do wish the scheduled reports were a bit more customizable, we can work around with their reports, but I do wish for more control. That being said, our call center supervisors all love the default viewable reports
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to scale our call center as needed. It's easy for us to administrate and gives us the fine tuning in the IVR tree to ensure the correct agent gets the most appropriate call to increase customer satisfaction and call handling.
A great phone management solution for a busy ecommerce startup!
What do you like best about the product?
The amount of flexibility in setting up the system as you'd like it is really helpful - it allows us to programme the IVR to suit our team and customers! The admin interface is really easy to use, the analytics/reporting area is intuitive and allows us to monitor daily performance closely as well as pulling meaningful data in the longer term.
What do you dislike about the product?
I can't think of any particular negative!
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us gather more accurate, granular data on our phone calls, so we can understand which customers are using phone as a channel to contact us, and what they are using it for - this in turn helps us improve our service and work out what pain points customers are experiencing.
Very user friendly
What do you like best about the product?
I love the Reports where all kinds of stats can be gathered on a daily, weekly, monthly basis. I love that the connection doesn't time out either - keeping us productive all day long. Love the dashboards, giving us a visual of our activity at any time of the day.
What do you dislike about the product?
Calls drop sometimes, but that probably depends on individual network / internet connection. Can't forward calls to the user in "Not Ready" status. Would be nice to have that capability.
What problems is the product solving and how is that benefiting you?
Reports are a useful tool for managers. TalkDesk solved our multi-location connectivity issue with Customer Care department spread throughout the US.
Recommendations to others considering the product:
You will love the user interface and ability to collect reports for management.
Super easy to use
What do you like best about the product?
Very easy to use and the normalised audio output is a great plus!
What do you dislike about the product?
I would like for it to be customisable to a degree - the ringtone currently sounds a bit like my alarm in the morning so I'd like to have a choice for this.
What problems is the product solving and how is that benefiting you?
We have a very mobile team across a portfolio of event venues. When taking calls in one venue, you can not only check to see if a member of staff is online, but seamlessly transfer the call to them in no time.
TalkDesk is designed for easy use!
What do you like best about the product?
I love the ability to implement my notes during a call; which negates the use of MS Word, Google Doc, and Note Pad applications. Another thing that I find interesting is adding and editing contact information after calls for the job that I do within the G4S environment. Having all of the tools I need in one app puts Talkdesk ahead of the competition for call center use. I also see myself using this at home to avoid using mobile phones when during online gaming sessions; which would resolve all interruption in the middle of an intense match.
What do you dislike about the product?
The main thing that is a true deal breaker for me using Talkdesk is the lack of ability to change the settings in the middle of a call. For example; using a workstation that multiple users use throughout the week use different headsets which may require configuration before taking the first call for the day, so if you don't check the settings before logging into the call queue; you would have to wait until the call disconnect to configure the settings. If it is possible; I would love to see an update that would allow you to change the settings to avoid disconnecting calls that could hurt the company's and user's metrics. There is another thing I've noticed within Talkdesk that can be a pain are the glitches when a call comes through then instantly disconnect; causing my Talkdesk to get stuck in limbo without calls when I'm in Available; which requires me to logout then login. It may be a minor glitch that doesn't happen too often, but the minor things can become major.
What problems is the product solving and how is that benefiting you?
Here at G4S we troubleshoot cash recyclers and safes between multiple companies; which adding our client's contact information into Talkdesk makes it easier for us navigate and prep for the next call awaiting in queue. Another thing I love about Talkdesk is the ability to add guests to the call for conferences, transfer calls between co-workers on the floor or off the floor.
Recommendations to others considering the product:
I would advised going with Talkdesk within call centers.
Innovation with Efficiency
What do you like best about the product?
Range of integration efficient ,simple to use and reliable and great Knowledge base
What do you dislike about the product?
Did not like the ringer tone of Talk Desk . No option either to change /customize and also on the volume of it
Would like to have it at a slightly higher volume
Would like to have it at a slightly higher volume
What problems is the product solving and how is that benefiting you?
Improving efficiency of the agents , providing great customer experience
Recommendations to others considering the product:
Give it a try - will not get disappointed
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