Talkdesk
TalkdeskExternal reviews
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Great Application with best support team and helpful documentation
What do you like best about the product?
Ease of access and great Support team that is very quick and helpful
What do you dislike about the product?
Just launched, seems good for now. Getting good feedback
What problems is the product solving and how is that benefiting you?
Connectivity
Makes works life easy!
What do you like best about the product?
It is so simple to call (even click-to-call). Data directly related to the calls I make is accessible and useful.
What do you dislike about the product?
It is difficult to pinpoint when/if call quality will be spotty/bad. But when poor call quality does happen, it's easy to fix.
What problems is the product solving and how is that benefiting you?
We are able to figure out our highest call volume, what type of calls take the longest, and how to make the long calls shorter. In a word, we are maximizing efficiency.
TalkDesk is essential for a high-functioning phone support team
What do you like best about the product?
Call monitoring and automatic recording make training new hires a breeze, allowing them to hear how seasoned support veterans handle calls. It also allows us to have quality assurance with our calls and have a record of customer interactions.
What do you dislike about the product?
It can be hard to search for previous phone calls when needing to reference a previous customer interaction. However, it's incredibly easy to review the most recent calls.
What problems is the product solving and how is that benefiting you?
Being able to have all teams on the same page and transfer easily has solved a lot of breaks in communication.
Performance marketing manager - managing Google Ads, Social Media channels, organic search for Ting
What do you like best about the product?
Call volume data, nice visuals helps in budget decisions
What do you dislike about the product?
user engagement with a various selection dropdowns
What problems is the product solving and how is that benefiting you?
use to understand the call volume
Really simple and easy to use!
What do you like best about the product?
Easy to use app allows quick calling and easily tracked analytics
What do you dislike about the product?
Some minor connectivity issues at times.
What problems is the product solving and how is that benefiting you?
Click-to-Call makes it really simple for my work to be more efficient
Solid Tool
What do you like best about the product?
I like the ease of use for our end users in our company. Where other dialers have fallen short, I think talkdesk creates an easy experience for our users and our admins.
What do you dislike about the product?
So far, it has been easy to make adjustments, however, talkdesk seems a bit fickle from time to time on our network. It doesn't hold up well, even on a wired connection.
What problems is the product solving and how is that benefiting you?
The ease of the warm transfer function has made our sales team much more efficient and confident on the phones.
Recommendations to others considering the product:
Make sure wired capabilities for connectivity are in place. Tool is not reliable over wifi.
User-friendly and robust
What do you like best about the product?
The Reporting dashboard provides in-depth metrics for our team, and locating call history, recordings, and other information is quick and easy. The Callbar app is simple to use and overall, the tools are straightforward.
What do you dislike about the product?
The Callbar app can be a bit shaky at times and drop calls, though that it sometimes due to connectivity issues. Another issue that comes up is the Callbar attempting to send a new call through while connected to an existing call.
What problems is the product solving and how is that benefiting you?
Using Talkdesk across several internal teams makes helping our clients very simple and efficient. The Salesforce integration allows our teams to track client communication easily and provides quick links to call recordings or other information in Talkdesk. Monitoring activity levels and calls when necessary is also extremely helpful.
EASY TO USE
What do you like best about the product?
you can connect anywhere with wifi which you can work anywhere
What do you dislike about the product?
if wifi is gone TD is gone which is the bad side
What problems is the product solving and how is that benefiting you?
easy access to make outbound calls,and can each back out
Recommendations to others considering the product:
easy use
Intuitive tool. Needs more features
What do you like best about the product?
Seamless Salesforce integration with minimal set-up.
What do you dislike about the product?
The connection can occasionally drop, plus, it's till a bit daunting to identify the difference between multiple records with the same name.
What problems is the product solving and how is that benefiting you?
Click to Dial conversation tracking for our organization. Allows us, to track
Success Consultant
What do you like best about the product?
It is very easy to use and seamlessly integrates with Salesforce.
What do you dislike about the product?
It doesn't always recognize the number that is calling to pull the contact the number is associated with. This is not usually the case and only happens occanssionally.
What problems is the product solving and how is that benefiting you?
It makes it easy for me to take calls from anywhere, not just at my desk.
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