Talkdesk
TalkdeskExternal reviews
2,499 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Very convenient and user friendly
What do you like best about the product?
Talkdesk is very easy to use and has not given me problems during my calls.
What do you dislike about the product?
I do not like when I click dismiss and it puts me automatically back on available. Usually I am still on after call work and it can be frustrating to get put back in the queue before I am ready
What problems is the product solving and how is that benefiting you?
I like the away status so I can use the bathroom without eating into my break time.
Experience has been mostly good, with some occasional lag
What do you like best about the product?
We have set up click to call with talkdesk and it has helped me focus a lot more
What do you dislike about the product?
it can be a little bit laggy and disconnect sometimes
What problems is the product solving and how is that benefiting you?
Client contacts
Love the insight and reporting
What do you like best about the product?
As a manager, I love the insight provided in the reporting.
What do you dislike about the product?
We occasionally experience call quality issues.
What problems is the product solving and how is that benefiting you?
Insight into employee performance and behavior. We better understand where their time is going.
Recommendations to others considering the product:
Perfectly serviceable soft-phone solution. It's the reporting and data that make it excellent.
Excellent app.
What do you like best about the product?
How friendly the interface is. The appearance is very nice.When using Talkdesk and answering calls it is super fast efficient and calls flow very well.Something else I like about Talkdesk is its efficiency and speed when starting a session and closing it. It is very easy and fast. Sometimes the application has internal updates to improve the performance of the same application, which is very good, since the application alone improves and is constantly updated.
What do you dislike about the product?
It rarely gets slow. There are not many bad things about talkdesk, on the contrary. It is very rare when an error happens or something similar to that. Regarding the bad thing that could be said about the Talkesk, with the aim of continuing to improve. I think I could have broader options regarding states. There are currently some such as available,coaching,etc, but but there could be more, more specific states that reflect exactly the situation that is happening
What problems is the product solving and how is that benefiting you?
Take calls quickly and effectively.The main function of Talkdesk, is to be a means by which calls can be taken quickly and fluently to provide good service and good communication with other people, so without a doubt this application solves many problems regarding connection and gives us A very friendly interface.In addition to being able to provide a means by which in a computer we can communicate with other people only with an internet connection.Something else in which this application helps us. It is that it is not only fast and efficient, it is very clear regarding the communication and speed in which the communication flows from one side to the other, which generates a more adequate communication between the people who use it.
Recommendations to others considering the product:
Keep doing a great job. If I have to give some kind of advice or improvement for this application. I think that until today I could not give too many, since it seems to me a very complete and very correct application. Although there are not many points where you could improve the application in my opinion. It is important that they continue to improve as much as possible to always provide good service and maintain the quality of service provided by this application. Since it is currently vital to keep updated and more in the technology sector.
Great Application with best support team and helpful documentation
What do you like best about the product?
Ease of access and great Support team that is very quick and helpful
What do you dislike about the product?
Just launched, seems good for now. Getting good feedback
What problems is the product solving and how is that benefiting you?
Connectivity
Makes works life easy!
What do you like best about the product?
It is so simple to call (even click-to-call). Data directly related to the calls I make is accessible and useful.
What do you dislike about the product?
It is difficult to pinpoint when/if call quality will be spotty/bad. But when poor call quality does happen, it's easy to fix.
What problems is the product solving and how is that benefiting you?
We are able to figure out our highest call volume, what type of calls take the longest, and how to make the long calls shorter. In a word, we are maximizing efficiency.
TalkDesk is essential for a high-functioning phone support team
What do you like best about the product?
Call monitoring and automatic recording make training new hires a breeze, allowing them to hear how seasoned support veterans handle calls. It also allows us to have quality assurance with our calls and have a record of customer interactions.
What do you dislike about the product?
It can be hard to search for previous phone calls when needing to reference a previous customer interaction. However, it's incredibly easy to review the most recent calls.
What problems is the product solving and how is that benefiting you?
Being able to have all teams on the same page and transfer easily has solved a lot of breaks in communication.
Performance marketing manager - managing Google Ads, Social Media channels, organic search for Ting
What do you like best about the product?
Call volume data, nice visuals helps in budget decisions
What do you dislike about the product?
user engagement with a various selection dropdowns
What problems is the product solving and how is that benefiting you?
use to understand the call volume
Really simple and easy to use!
What do you like best about the product?
Easy to use app allows quick calling and easily tracked analytics
What do you dislike about the product?
Some minor connectivity issues at times.
What problems is the product solving and how is that benefiting you?
Click-to-Call makes it really simple for my work to be more efficient
Solid Tool
What do you like best about the product?
I like the ease of use for our end users in our company. Where other dialers have fallen short, I think talkdesk creates an easy experience for our users and our admins.
What do you dislike about the product?
So far, it has been easy to make adjustments, however, talkdesk seems a bit fickle from time to time on our network. It doesn't hold up well, even on a wired connection.
What problems is the product solving and how is that benefiting you?
The ease of the warm transfer function has made our sales team much more efficient and confident on the phones.
Recommendations to others considering the product:
Make sure wired capabilities for connectivity are in place. Tool is not reliable over wifi.
showing 711 - 720