Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Reporting is excellent!
What do you like best about the product?
Talkdesk has allowed us to understand the types of callers we are getting in a way that our previous contact center software was unable to, especially with the disposition reporting.
What do you dislike about the product?
Our only issue is that we cannot hold and transfer, or essentially, complete a true warm transfer. You can only transfer while not having the customer on hold, and the minutes that exist on the phone call after transferring still are charged against us.
What problems is the product solving and how is that benefiting you?
We are able to understand the types of callers we receive much more clearly, have a lot more transparency in agent statuses, and access to more accurate analytics and track our service standards in a more detailed way than ever before.
Talkdesk is efficient, reliable and easy to use!
What do you like best about the product?
The Callbar application and easy integration into Salesforce.
What do you dislike about the product?
The Callbar application becomes un-synched with Salesforce occasionally requiring an application restart.
What problems is the product solving and how is that benefiting you?
Call management, queue management, logging, time tracking, etc.
Best Taldesk ever
What do you like best about the product?
The talkdesk function improve every day, better and better! especially the phone function makes it so easier to work with this tool. You can talk with people from another planet by just using this tool. I don know what you could improve better because alle those tiny little things makes working with it so much more decent than without it. ia m recommending it to all my colleagues.
What do you dislike about the product?
I am a big fan and cannot say anything against this tool
What problems is the product solving and how is that benefiting you?
The Problems to communicate with everyone quick and efficient makes working with it so much easier, if you are searching for something you are finding it in every situation you are needing it. People ask em if I would like to work with another program, I decline. i worked in many companies with many communicating tools but talk desk is by far the best one. go continue like that and you will always ahve happy users
Recommendations to others considering the product:
Never coul be happier with tool, it works, always without problems
TD has been very reliable and very easy to use.
What do you like best about the product?
Easy functions, very clear call quality. I can use various headsets with this.
What do you dislike about the product?
I have no real negative issues to list at this time. Optional hold music could be a feature, but it will not have a direct effect.
What problems is the product solving and how is that benefiting you?
Using it daily for work. Much better than the previous system used. I can receive about 20-30 calls daily.
Recommendations to others considering the product:
It is worth trying, very easy to use.
Customer Service
What do you like best about the product?
I love how easy it is so easy to use. Talk desk is the best program ever! I would recommend it to everyone!
What do you dislike about the product?
I would say I dislike not being able to have hold music in the background while I warm transfer someone.
What problems is the product solving and how is that benefiting you?
Talk desk has made my professional work space extremely efficient and seamless. Everyone is able to use talk desk with ease and perform their tasks without any issues.
Recommendations to others considering the product:
Incorporate talk desk into every single aspect of your business, it makes everything extremely easy.
Solid Product
What do you like best about the product?
The old system we were using was clunky but Talkdesk is nice and user-friendly. I also enjoy the ease of use os using the software the setup and use only took about 5 minutes
What do you dislike about the product?
The program meets my expectation but I have no issue with the program other than sometimes the talk desk widget and web client can become desync which can cause issues.
What problems is the product solving and how is that benefiting you?
Be able to listen calls by having different permission groups is nice. It is also nice to able to listen to calls for agents that didn't fill out tickets.
Great Talk
What do you like best about the product?
The talk desk is very user friendly.. I can easily use this to solve customer problems.
What do you dislike about the product?
I do not like how many calls I can get at one time.
What problems is the product solving and how is that benefiting you?
Customer needs
2 years with TalkDesk
What do you like best about the product?
Talkdesk is easy to use and I love how I can monitor calls of our team members specially during their nesting (training period).
It provides option to choose which phone numbers to use when dialing out which is great per business cases.
It provides option to choose which phone numbers to use when dialing out which is great per business cases.
What do you dislike about the product?
I don't have any specific reason why I dislike TalkDesk. I guess there are still areas for improvement in terms of its callbar UI
What problems is the product solving and how is that benefiting you?
Technical problems of end users using SaaS. We have several clients and we offer premier support. Having a phone number dedicated for premier clients makes it easy for them to contact us.
Simple and easy tool
What do you like best about the product?
Talkdesk is simple and easy to use. It has a nice UI and training someone takes all of 10 minutes. Also, monitoring calls and pulling important metrics are easy tasks. I usually just use screenshots of the presented graphs in management meetings.
What do you dislike about the product?
It would be great to get more reporting options like average number of calls waiting by hour for a specific day. Also, to add an agent/upgrade our subscription I had to send an email into support rather than just getting them added instantly.
What problems is the product solving and how is that benefiting you?
Using Talkdesk in conjunction with the Textline app has has greatly reduced the amount of pages my agents need to have open to handle incoming volume. Additionally, the Talkdesk call bar for Zendesk saves another tab. This is really great when working with and training contractors who are out of the country.
Recommendations to others considering the product:
Get it. I've been using it for 5 years as an agent and now admin and I've never thought about switching.
Very Smooth
What do you like best about the product?
Everything is organized and very clear to read and access.
What do you dislike about the product?
Perhaps the widget could be a little larger for visibility purposes.
What problems is the product solving and how is that benefiting you?
I really like being able to monitor calls and review other phone calls
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