Talkdesk
TalkdeskExternal reviews
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easy to use
What do you like best about the product?
User friendly. I get email notifications for voice messages. I like the analytics.
What do you dislike about the product?
at beginning i was unable to login via another system but other coworkers were able too.
What problems is the product solving and how is that benefiting you?
able to receive voice messages and talk with others with ease
So easy to use
What do you like best about the product?
That you can use it from anywhere (with wifi)
What do you dislike about the product?
I do dislike how it is reliable so much on wifi as some places I work from doesn't have the best wifi
What problems is the product solving and how is that benefiting you?
The ability to use it on the move from different work places, this would not be feasible with a static desk phone
Very user friendly
What do you like best about the product?
I use Talkdesk all day long for my job. It is so easy to learn and to use. I would highly recommend it to others to use for their company. It has so many features that are useful to me everyday. I am able to track my calls, listen to my calls again if needed, check my voicemails and monitor calls in the queue.
What do you dislike about the product?
I can not think of anything I do not like.
What problems is the product solving and how is that benefiting you?
I often need to go back and listen to parts of my calls again and being able to do so easily is a great benefit.
TalkDesk is a great product!
What do you like best about the product?
I use TalkDesk every day, and am very happy with the call quality and dependability.
What do you dislike about the product?
Sometimes my internet is slow and call quality suffers, but this is a WiFi issue, and not a problem with the application.
What problems is the product solving and how is that benefiting you?
All of my client communications are completed using TalkDesk.
Recommendations to others considering the product:
Definitely take a look! Our entire sales and support team uses the system on a daily basis.
Very User Friendly
What do you like best about the product?
Talkdesk is very user friendly. As a start up call center, it's nice to have a platform that is easy for the agent to use and understand. The administrative functions are also intuitive which is nice since my role doubles as IT admin as well as call center manager.
What do you dislike about the product?
The reporting tools are useful, but it's hard to get a trendline of performance without having to download day by day and create my own spreadsheets and charts. I would also like to be able to drill down another level on agent performance.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a great product for our center.
Talkdesk makes daily support easier and accessible
What do you like best about the product?
Before Talkdesk, international calls were way more expensive and complex - with Talkdesk, the cost is accessible; the extension is easy-to-use, and the call can be recorded and integrated with Zendesk. this is great!
What do you dislike about the product?
There's a minor delay (from 1 or 2 seconds) during the call - so on a live conversation you end up losing overlapping with the other person - this sounds a bit awkward.
What problems is the product solving and how is that benefiting you?
Whenever I need to get more information about a support case, being able to call the customer to get more details is awesome! I really like the fact that the calls are recorded so that I or other agents can hear them afterwards - this is a huge plus!
Talkdesk is GREAT!!!
What do you like best about the product?
I like that Talkdesk is SO user friendly. I use it every day, and it makes for a really smooth work day! I love that I can also see what everyone else on my team is doing.
What do you dislike about the product?
Sometimes Talkdesk can be a little slow, but that RARELY ever happens.
What problems is the product solving and how is that benefiting you?
Talkdesk has definitely impacted my work life, in the fact that things just run smoothly. I am able to transfer between tasks with ease!
Recommendations to others considering the product:
I absolutely love Talkdesk and would totally recommend it to anyone in the telecommunication industry!
TalkDesk is the system you need!
What do you like best about the product?
Being able to link calls with their accounts for tracking purposes is essential in working efficiently in my role!
What do you dislike about the product?
There are no features about TalkDesk that I do not like.
What problems is the product solving and how is that benefiting you?
Efficient workflow, ease of systems, reliable connectivity, quick resolution to any questions or concerns.
Recommendations to others considering the product:
Use it. You won't regret it!
Fantastic Service - Will F
What do you like best about the product?
The ease of use and simplicity of how easy TalkDesk is makes it the go to piece of software for anyone who needs to speak with clients on a daily basis in a fast-paced call center environment.
What do you dislike about the product?
The only minor complaint that I may have is that I would love to have more reporting options for regular users. Admins have great reporting and I would love more of that great reporting available to all!
What problems is the product solving and how is that benefiting you?
The only problems I have had with TalkDesk can only be attributed to spotty internet connections. While that isn't TalkDesk's fault, it's important to keep in mind when you are using the software to have a stable connection.
Recommendations to others considering the product:
Definitely ensure that you are using the callbar app. It's a nice quick way for client outreach.
Great software to increase and report on Inbound and Outbound calls
What do you like best about the product?
Interface is easy and great live reporting. Easy to manuever from one page to another to fully utilize the program efficiently. Quick transitions and real time connection.
What do you dislike about the product?
A bit of lag time when logging-in for the Callbar to launch, but does not take away from the great benefits of TalkDesk. Need to improve on speed and wireless connection.
What problems is the product solving and how is that benefiting you?
Great live reporting. Faster Warm and Blind transfers. Real-time connection with which personnel is available or out of office. Reporting on daily activities.
Recommendations to others considering the product:
Utilized the reporting daily.
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