Talkdesk
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Talkdesk Hawkers
What do you like best about the product?
Being able to link calls with Salesforce to have all the data on a single platform. Having all the customer information with their phone numbers is an easy and quick experience.
I also like that phones from all over the world can be linked.
We currently have it linked in 3 international projects and it is very easy.
By being able to link with accounts, we can have different contacts within the same account, so large companies are registered by their phone at each of their locations.
I can control the call time per agent, which allows us to measure the work of each agent separately and the traffic of each phone line.
The automatic responders are very useful, although it might be interesting to make them dynamic and connect them with Salesforce's EINSTEIN AI to achieve better engagement.
I also like that phones from all over the world can be linked.
We currently have it linked in 3 international projects and it is very easy.
By being able to link with accounts, we can have different contacts within the same account, so large companies are registered by their phone at each of their locations.
I can control the call time per agent, which allows us to measure the work of each agent separately and the traffic of each phone line.
The automatic responders are very useful, although it might be interesting to make them dynamic and connect them with Salesforce's EINSTEIN AI to achieve better engagement.
What do you dislike about the product?
I would improve the report and dashboard section to have even better control over everything that happens with our potential clients.
What problems is the product solving and how is that benefiting you?
Being able to talk to our B2B clients and have them in Salesforce accounts. Being in the optical market, it is of great help to us.
Recommendations to others considering the product:
The ease of synchronizing with other applications like Salesforce, very useful for connecting with your accounts.
Easy to set up, great customer service
What do you like best about the product?
Implementation was a breeze and the knowledge base is extremely helpful and thorough. There are so many features make assessing quality assurance easier and more straight forward.
What do you dislike about the product?
We would like to be able to customize the warm transfer process more than we are able to.
What problems is the product solving and how is that benefiting you?
We are able to view live reporting and engage with our agents in real-time.
A. B. Easy to use
What do you like best about the product?
I like the connection speed between the click with the lead and the beginning of the call
What do you dislike about the product?
nothing for the moment it is fine!!!!!!!
What problems is the product solving and how is that benefiting you?
I can do a lot of calls
TalkDesk makes managing large teams easy
What do you like best about the product?
Live reporting screen is easily customisable so you can keep track of what is important to you. You can also pull lots of different reports for all your needs.
What do you dislike about the product?
I would like to be able to see when an agent was set to which status without having to pull the data, rather than just what proportion of the hour they were set to each status. The individual graphs that show that an agent was set to (e.g.) available for 20 minutes during 9-10am are useful but I want to know WHEN they were available.
What problems is the product solving and how is that benefiting you?
I am able to tackle issues of productivity by easily tracking each individuals performance with great ease. Not only can I track how many calls they are making, but I can easily track how long they are spending on and off the phones, among many other things.
Great experience overall!
What do you like best about the product?
TalkDesk is very easy to use and is typically always online, with very little downtime. The metrics are always helpful for my team.
What do you dislike about the product?
Not many thing that I dislike, it intergrates well with our system.
What problems is the product solving and how is that benefiting you?
It allows our team to more effectively cover the inbound calls due to displayed metrics.
Works Well
What do you like best about the product?
The ability to set up different ring groups within teams makes the facility ideal to use throughout the business.
What do you dislike about the product?
Changing settings can be a bit tricky however their customer service team are always able to help.
What problems is the product solving and how is that benefiting you?
Moving from hard phones to an online system throughout the whole company making it easier to transfer calls both between departments and offices.
Talkdesk is fantastic, definitely recommend
What do you like best about the product?
Talkdesk is fantastic since it allows us to choose which region you want to call from so you can be a local caller
What do you dislike about the product?
Sometimes it acts a little weird, but like any application, restarting it once in a while does wonders.
What problems is the product solving and how is that benefiting you?
I get to make impactful calls.
Talkdesk Review from Everyday User
What do you like best about the product?
I like that it is easy to identify who is calling through the Talkdesk callbar. I have it up on my screen all day so I do not have to have an extra tab open in my browser
What do you dislike about the product?
We have run into a couple of hiccups with cases being created post-calls. Talkdesk has since released a fix
What problems is the product solving and how is that benefiting you?
Easy and direct way for the support team to communicate with clients calling in. Talkdesk allows us to transfer calls between agents, and put clients on hold/mute when necessary
Efficiency in managing and documenting phone communications.
What do you like best about the product?
We have been able to bring communications to a single platform. Using it to make reporting more accurate.
What do you dislike about the product?
Difficult to get everything set up to accomplish what we needed. Basic transition definitely takes some time.
What problems is the product solving and how is that benefiting you?
The ability to have accurate reporting on all calls and having each calls dispositions and accomplishments recorded.
Talk Desk is so easy
What do you like best about the product?
Talk Desk is so easy to use and dependable.
What do you dislike about the product?
I wish there was a way to see the last number that called me directly in the App.
What problems is the product solving and how is that benefiting you?
I can call straight from my computer with a wireless headset. No need for a desk phone.
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