Talkdesk
TalkdeskExternal reviews
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Awesome company to work with
What do you like best about the product?
Due to their sheer size, there integration options are unlimited. So much can be done with Talkdesk, all that is needed is the idea.
What do you dislike about the product?
I do feel that their T1 support could use more training, but that's typical to the majority of product based services!
What problems is the product solving and how is that benefiting you?
We use talkdesc for our customer communication allowing great tracking and metrics.
Talkdesk is a Lifesaver
What do you like best about the product?
Easy to navigate and also train for new employees. Very helpful when needing to refer back to a phone number or look at personal/team stats.
What do you dislike about the product?
After updates there are some minor glitches. For example: If you're status is on "Available" to take incoming calls, sometimes after ending a call your status will be on "Dial Out" instead. Sometimes widget mode versus web mode sounds different when on a call.
What problems is the product solving and how is that benefiting you?
Talkdesk is a great resource especially during reviews. It also is a great tool when needing to listen back on previous calls.
Recommendations to others considering the product:
Try out widget mode versus web mode and see which one you like better in regards to sound quality. Continue to always give feedback to the Talkdesk Team. They are quick when it comes to implementing solutions or helping out with any issues.
Great Tool
What do you like best about the product?
It's easy to use and has all of the features that are needed to be a great tool for a call center.
What do you dislike about the product?
There are some issues with the audio quality but nothing too bad.
What problems is the product solving and how is that benefiting you?
it easily allows me to take inbound and outbound calls.
Easy to use and set up
What do you like best about the product?
A lot of integrations with other services (Salesforce). It's extremely easy to set up and add new members.
What do you dislike about the product?
Members have complained about call quality and having to switch from using the widget to the web version.
What problems is the product solving and how is that benefiting you?
The combination of using Talkdesk with Salesforce is life changing. This allows our members to respond quickly and efficiently to our customers. This has also allowed managers to view performance and provide necessary feedback in order to improve quality,
Recommendations to others considering the product:
Take advantage of the awesome integration capabilities
Very good program
What do you like best about the product?
I really like how easy it is to transfer calls. No complicated process like on a traditional phone.
What do you dislike about the product?
There are occasional bugs that happen. They usually are resolved quickly but it can be very disruptive to operations.
What problems is the product solving and how is that benefiting you?
It's much easier to manage calls and see how many people are in queue with Talkdesk.
Talkdesk Is Useful For Clear, Effective Communication
What do you like best about the product?
The most helpful feature of Talkdesk is the user interface. It is really quick to learn and get into the rhythm of everything. Click to call dialing is great too.
What do you dislike about the product?
Every now and then we have issues with outages or calls dropping, but the ratio of successes to failures, paired with the quality of the service as a whole makes the few bumps very manageable.
What problems is the product solving and how is that benefiting you?
Talkdesk enables us to perform at our best. We have excellent employees, but we can only perform as well as the tools that we utilize, and using Talkdesk enables us to have a tool that is as good as those using it.
Recommendations to others considering the product:
Consider the quality of the service that you want to provide, and see if Talkdesk's model fits those needs.
User-Friendly
What do you like best about the product?
I like how easy it was to set up and begin using. I use TalkDesk everyday and it is a very easy to use/integrate program.
What do you dislike about the product?
I wish there were more customizable options but nothing that impedes my ability to do my job.
What problems is the product solving and how is that benefiting you?
We make a lot of out going calls at my company and TalkDesk's Salesforce integration far outweighs any negatives that lack of customization produces.
Easy to use
What do you like best about the product?
It displays all of the statistics needs, it's easy to navigate and has a lot of good features such as graphs, call monitoring, average performance percentage during certain time periods etc
What do you dislike about the product?
Sometimes calls will come through when I am still on 'after work call'
What problems is the product solving and how is that benefiting you?
Really useful for training - monitoring calls
Able to see your stats compared to others which can boost performance levels
You are also able to see how customers are rating you - shows areas for improvement
Able to see your stats compared to others which can boost performance levels
You are also able to see how customers are rating you - shows areas for improvement
Recommendations to others considering the product:
Ensure that you set your objectives and what you want to achieve before utilising it so you get the best results
Talkdesk Recommendation
What do you like best about the product?
The ease of administration and ongoing support has been a big plus for us. We're looking forward to future enhancements, at this helps us continue to be efficient. The timeliness of responses from the TalkDesk Support team has improved greatly. As our company has grown, TalkDesk has been on pace with our needs and has made great recommendations that feel like they are custom-designed.
What do you dislike about the product?
Some custom report requirements are not easily accommodated but only in rare instances.
What problems is the product solving and how is that benefiting you?
Multiline IVR routing, Multi-skill based routing, QA recorded calls and live monitoring, performance reporting.
Recommendations to others considering the product:
Talkdesk is pragmatic in their approach to designing features. It is very stable, efficient, and intuitive. This solution can accommodate operations varying in size from startup to enterprise level.
A useful tool for customer interaction
What do you like best about the product?
I like that the metrics are readily available and it is very user friendly
What do you dislike about the product?
I do not like the format of the 'on a call' page as it does not display the callers' information in a very useful way
What problems is the product solving and how is that benefiting you?
We are resolving issues around measuring productivity and our ability to meet our customers' needs within our targeted times
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