Talkdesk
TalkdeskExternal reviews
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Simple to use and versatile
What do you like best about the product?
Allows you to easily pull call recordings and download for review.
What do you dislike about the product?
No physical phone which would allow you to hear the ring without other noises coming from your PC.
What problems is the product solving and how is that benefiting you?
Allows people to work from home easily.
Talkdesk offers so much flexibility.
What do you like best about the product?
I think the stats on talkdesk are really valuable to manage team performance.
What do you dislike about the product?
Talkdesk could integrate more easily with our internal systems to recognise customer names from numbers provided.
What problems is the product solving and how is that benefiting you?
Inbound customer queries, quality monitoring and team management.
Quick, easy and sophisticated. The best way to communicate to our customers.
What do you like best about the product?
One of the best things is being able to customise ring groups and online statuses. This measn you can mange your workflow effectively.
What do you dislike about the product?
Sometimes, calls ringing through can drop off, or be infrequent. Possible improvements to usage would be good.
What problems is the product solving and how is that benefiting you?
We can categorise our incoming queries which makes data analysis and product improvement much easier
Simple and effective
What do you like best about the product?
I like the additional features such as making call notes and categorizing calls. It makes tracking easy.
What do you dislike about the product?
There sometimes can be IT glitches - for example, it telling you that you're offline when you're online. But potentially that is IT issues on our side.
What problems is the product solving and how is that benefiting you?
We are finding out which category of call we get the most so we can pin-point potential issues.
Talkdask has been a useful and reliable tool for my team.
What do you like best about the product?
One of my favorite things about Talkdesk is the clear reporting. It's very easy to read and offers me real time stats which is invaluable. I also love the call quality; it's the best I've experienced thus far with any phone app.
What do you dislike about the product?
Sometimes there can be a bit of lag with the calls. It can also be able to navigate the dashboard and know where to find what you are looking for. This is especially true for someone new; there's a little bit of a learning curve to be aware of.
What problems is the product solving and how is that benefiting you?
It's been a lot easier to handle call volume. Additionally, one of the biggest benefits (because of reporting) is being able to adjust coverage quickly and simply.
Recommendations to others considering the product:
Spend some time training your team on how to use all of its features.
Easy to use tool that is necessary for the workplace
What do you like best about the product?
I like the layout and how simple and easy it is to use.
What do you dislike about the product?
I noticed that randomly the tone will lag randomly but that might be due to the connection.
What problems is the product solving and how is that benefiting you?
I use Talkdesk on everyday basis to stay in contact with the client base and keeps my notes and records extremely organized.
Easy to Implement
What do you like best about the product?
Talkdesk is simply easy to implement, integrate, and manage. Has platform partners to expand capabilities.
What do you dislike about the product?
Not necessarily TD's fault, but some international numbers are not available due to EU restrictions.
What problems is the product solving and how is that benefiting you?
Inbound corporate routing to internal depts/sales. MDR/AE call data/activity integrated to Salesforce. Click to Call list in Salesforce. Provides an easy step in maturity and capabilities for the business.
Day to Day made easier
What do you like best about the product?
- The ability to no longer need a desk phone
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
What do you dislike about the product?
Every once in awhile there will be an interruption of service. Typically last anywhere between 30-60 minutes. Not incredibly long but always happens at the worst time.
What problems is the product solving and how is that benefiting you?
Being able to record the calls for training purposes is the biggest key we needed as a team. It allowed us to go back and listen to calls, make adjustments and master our sales techniques.
My daily using of Talkdesk
What do you like best about the product?
changing the status, the country code search - the archives of calls
What do you dislike about the product?
the display - not friendly - a bit cold
What problems is the product solving and how is that benefiting you?
I can call fast-and put automatically the country code
Recommendations to others considering the product:
Good and efficient support tool
Talkdesk feedback
What do you like best about the product?
It is user-friendly and easy to navigate. I also like how all phone calls are being recorded, in our work we need to document everything so if I missed any information or need to double-check on something I can always listen to my call. I also like how it integrates with our Zendesk tool - it is very convenient for us as once we document or complete our note via Talkdesk- it will integrate with our Zendesk.
What do you dislike about the product?
To be honest, nothing. Maybe just wait time/delay for the notes to be transferred to our Zendesk
What problems is the product solving and how is that benefiting you?
We provide support to our customer and when we're OOO Zendesk creates tickets for the voicemails being forwarded by Talkdesk which really helps us be prepared before contacting our customers
Recommendations to others considering the product:
Easy to use and navigate
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