Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Talkdesk Review, Love Talkdesk
What do you like best about the product?
I love how easy and accessible Talkdesk is! You are easily able to revisit calls, find contacts, look at when they have called, and so so much more. Talkdesk makes my job so much easier and I am able to put time and effort into other things because Talkdesk helps provide so much!
What do you dislike about the product?
This issue didn't happen often (like once every three months), there is a case that doesn't autogenerate in Salesforce and it is because they had a contact deleted. Talkdesk though was able to fix it so there is nothing to dislike!
What problems is the product solving and how is that benefiting you?
The benefits are endless. My favorite is being able to listen to back to phone conversations that you need to revisit because there was a lot of information discussed over the phone. This is amazing and I have used this feature too many times to count.
Helpful for SDR teams
What do you like best about the product?
What I liked is that it enabled my SDR team to easily log their calls in Salesforce without having to go through a manual process of logging tasks. It sped up their workflow and allowed them to make more cold calls and concentrate of revenue generating activities
What do you dislike about the product?
I wasn't the main admin but eventually got admin access. Maybe having the backend admin page be a little more intuitive would have been helpful. After playing around with it I was able to do what I needed
What problems is the product solving and how is that benefiting you?
The problem of SDRs spending too much time logging salesforce activities, not having localized dialing, and not having calls recorded for training
Recommendations to others considering the product:
Have your SDR manager speak with them
User Experience
What do you like best about the product?
Ease of Use to contact customers and information about customers calling in.
What do you dislike about the product?
Accessibility and lack of ability to add personal modifications to interface
What problems is the product solving and how is that benefiting you?
Contacting customers quickly and efficiently.
Speed and organisation benefits
Speed and organisation benefits
Awesome company to work with
What do you like best about the product?
Due to their sheer size, there integration options are unlimited. So much can be done with Talkdesk, all that is needed is the idea.
What do you dislike about the product?
I do feel that their T1 support could use more training, but that's typical to the majority of product based services!
What problems is the product solving and how is that benefiting you?
We use talkdesc for our customer communication allowing great tracking and metrics.
Talkdesk is a Lifesaver
What do you like best about the product?
Easy to navigate and also train for new employees. Very helpful when needing to refer back to a phone number or look at personal/team stats.
What do you dislike about the product?
After updates there are some minor glitches. For example: If you're status is on "Available" to take incoming calls, sometimes after ending a call your status will be on "Dial Out" instead. Sometimes widget mode versus web mode sounds different when on a call.
What problems is the product solving and how is that benefiting you?
Talkdesk is a great resource especially during reviews. It also is a great tool when needing to listen back on previous calls.
Recommendations to others considering the product:
Try out widget mode versus web mode and see which one you like better in regards to sound quality. Continue to always give feedback to the Talkdesk Team. They are quick when it comes to implementing solutions or helping out with any issues.
Great Tool
What do you like best about the product?
It's easy to use and has all of the features that are needed to be a great tool for a call center.
What do you dislike about the product?
There are some issues with the audio quality but nothing too bad.
What problems is the product solving and how is that benefiting you?
it easily allows me to take inbound and outbound calls.
Easy to use and set up
What do you like best about the product?
A lot of integrations with other services (Salesforce). It's extremely easy to set up and add new members.
What do you dislike about the product?
Members have complained about call quality and having to switch from using the widget to the web version.
What problems is the product solving and how is that benefiting you?
The combination of using Talkdesk with Salesforce is life changing. This allows our members to respond quickly and efficiently to our customers. This has also allowed managers to view performance and provide necessary feedback in order to improve quality,
Recommendations to others considering the product:
Take advantage of the awesome integration capabilities
Very good program
What do you like best about the product?
I really like how easy it is to transfer calls. No complicated process like on a traditional phone.
What do you dislike about the product?
There are occasional bugs that happen. They usually are resolved quickly but it can be very disruptive to operations.
What problems is the product solving and how is that benefiting you?
It's much easier to manage calls and see how many people are in queue with Talkdesk.
Talkdesk Is Useful For Clear, Effective Communication
What do you like best about the product?
The most helpful feature of Talkdesk is the user interface. It is really quick to learn and get into the rhythm of everything. Click to call dialing is great too.
What do you dislike about the product?
Every now and then we have issues with outages or calls dropping, but the ratio of successes to failures, paired with the quality of the service as a whole makes the few bumps very manageable.
What problems is the product solving and how is that benefiting you?
Talkdesk enables us to perform at our best. We have excellent employees, but we can only perform as well as the tools that we utilize, and using Talkdesk enables us to have a tool that is as good as those using it.
Recommendations to others considering the product:
Consider the quality of the service that you want to provide, and see if Talkdesk's model fits those needs.
User-Friendly
What do you like best about the product?
I like how easy it was to set up and begin using. I use TalkDesk everyday and it is a very easy to use/integrate program.
What do you dislike about the product?
I wish there were more customizable options but nothing that impedes my ability to do my job.
What problems is the product solving and how is that benefiting you?
We make a lot of out going calls at my company and TalkDesk's Salesforce integration far outweighs any negatives that lack of customization produces.
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