Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Satified user of Talkdesk
What do you like best about the product?
Easy to onboard to new hires and from an admin standpoint appreciate that the software was easy to learn and manage
What do you dislike about the product?
When there is a delay in the line between client/prospect and our sales or support teams. Delays can occasionally exist and makes it harder to have a conversation that flows...
What problems is the product solving and how is that benefiting you?
We have sales and support staff in multiple offices and multiple locations/countries...Talkdesk allows us to level the playing and make sure prospects and clients receive the attention they need from whoever is available, regardless of location.
Talkdesk Omni-Channel Sync for Salesforce is wonderful
What do you like best about the product?
The omni-channel sync feature has allowed us to implement chat while keeping our two support channels separated.
What do you dislike about the product?
There is nothing that I dislike at the moment. Setting up new users can be a little tricky having to do so in both Salesforce and Talkdesk
What problems is the product solving and how is that benefiting you?
CTI and Omni-Channel
Talkdesk
What do you like best about the product?
Coming from the customer success team, we use talkdesk on a daily basis. It serves as our main tool where we document customer interaction and use the soft phone to receive and make outbound calls. Talkdesk is very easy to use and for the past two years, I cannot even recall a time where Talkdesk is down. Awesome Job Talkdesk!!! :D
What do you dislike about the product?
Maybe the reporting side. If we can provide specific data to report then that would be very helpful.
What problems is the product solving and how is that benefiting you?
Almost all of the challenges our customers are experiencing we document it using talkdesk.
Recommendations to others considering the product:
It's a nice platform, very user-friendly and informational.
very good
What do you like best about the product?
the possibility to study our calls evolution
What do you dislike about the product?
Nothing in particular, is a very useful and practical tool to use
What problems is the product solving and how is that benefiting you?
very interesting tool of support
Omnichannel
What do you like best about the product?
I like the layout of the Talkdesk system.
What do you dislike about the product?
the layout of cutomer detail information being able to be combined in one section for a quick look to verify customers. Just an ease of access for my chat team. The inability to reply or forward currently in the email omnichannel directly out of TD. (but being looked into- very hopeful to be corrected soon)
What problems is the product solving and how is that benefiting you?
it's very user friendly from an agent standpoint.
Recommendations to others considering the product:
Customer support folks are extremely friendly
Talkdesk has been an awesome experience!
What do you like best about the product?
I like how simple it is to use and the layout of it.
What do you dislike about the product?
I haven't found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
I am solving patients facing problems, and also using it to train offices.
So Close to Perfect, I Can Almost Taste It!
What do you like best about the product?
The features on Talkdesk are very well built. However, I'd like to give a suggestion. I and my colleagues that use Talkdesk would like you to add a little number over the voicemail tab indicating how many open voicemails need to be resolved. overall, an excellent product!
What do you dislike about the product?
Only that there isn't a little number over the voicemail tab indicating how many open voicemails need to be resolved. Also, on occasion, Talkdesk doesn't display the name of the person calling until after I pick up the call.
What problems is the product solving and how is that benefiting you?
It's the fastest way our customers can contact us during certain hours! It also works very well at recording incoming sales leads.
Recommendations to others considering the product:
I and my colleagues that use Talkdesk would like you to add a little number over the voicemail tab indicating how many open voicemails need to be resolved.
Full Featured Contact Center with a focus on Simplicity
What do you like best about the product?
Has all the features that a modern contact center might need -- we rarely find ourselves needing a feature that doesn't already exist. New feature development comes at a steady pace.
What do you dislike about the product?
The pricing structure makes it quite a bit more expensive as compared to other, newer entrants to the space, such as AWS Connect. However, these other solutions either lack as many features or are quite a bit more complex to operate.
What problems is the product solving and how is that benefiting you?
Hosted customer-facing contact center (phone support).
Typically works well as needed
What do you like best about the product?
I like the reporting aspect. Being able to pull reports is very helpful.
What do you dislike about the product?
Call quality issues which can be a pain point for customers and agents
What problems is the product solving and how is that benefiting you?
Scaling our department and using a tool that has reasonable trouble shooting.
Talkdesk is Great for Business Communications
What do you like best about the product?
I find Talkdesk to be easy to use I like the way I can conference in calls and transfer calls.
What do you dislike about the product?
Keeping up with the updates, random call drops
What problems is the product solving and how is that benefiting you?
More clients are able to call in and get assistance because we have a team using Talkdesk
Recommendations to others considering the product:
It is a great tool for companies to use in serving their clients
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