Talkdesk
TalkdeskExternal reviews
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Day to Day made easier
What do you like best about the product?
- The ability to no longer need a desk phone
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
What do you dislike about the product?
Every once in awhile there will be an interruption of service. Typically last anywhere between 30-60 minutes. Not incredibly long but always happens at the worst time.
What problems is the product solving and how is that benefiting you?
Being able to record the calls for training purposes is the biggest key we needed as a team. It allowed us to go back and listen to calls, make adjustments and master our sales techniques.
My daily using of Talkdesk
What do you like best about the product?
changing the status, the country code search - the archives of calls
What do you dislike about the product?
the display - not friendly - a bit cold
What problems is the product solving and how is that benefiting you?
I can call fast-and put automatically the country code
Recommendations to others considering the product:
Good and efficient support tool
Talkdesk feedback
What do you like best about the product?
It is user-friendly and easy to navigate. I also like how all phone calls are being recorded, in our work we need to document everything so if I missed any information or need to double-check on something I can always listen to my call. I also like how it integrates with our Zendesk tool - it is very convenient for us as once we document or complete our note via Talkdesk- it will integrate with our Zendesk.
What do you dislike about the product?
To be honest, nothing. Maybe just wait time/delay for the notes to be transferred to our Zendesk
What problems is the product solving and how is that benefiting you?
We provide support to our customer and when we're OOO Zendesk creates tickets for the voicemails being forwarded by Talkdesk which really helps us be prepared before contacting our customers
Recommendations to others considering the product:
Easy to use and navigate
Satified user of Talkdesk
What do you like best about the product?
Easy to onboard to new hires and from an admin standpoint appreciate that the software was easy to learn and manage
What do you dislike about the product?
When there is a delay in the line between client/prospect and our sales or support teams. Delays can occasionally exist and makes it harder to have a conversation that flows...
What problems is the product solving and how is that benefiting you?
We have sales and support staff in multiple offices and multiple locations/countries...Talkdesk allows us to level the playing and make sure prospects and clients receive the attention they need from whoever is available, regardless of location.
Talkdesk Omni-Channel Sync for Salesforce is wonderful
What do you like best about the product?
The omni-channel sync feature has allowed us to implement chat while keeping our two support channels separated.
What do you dislike about the product?
There is nothing that I dislike at the moment. Setting up new users can be a little tricky having to do so in both Salesforce and Talkdesk
What problems is the product solving and how is that benefiting you?
CTI and Omni-Channel
Talkdesk
What do you like best about the product?
Coming from the customer success team, we use talkdesk on a daily basis. It serves as our main tool where we document customer interaction and use the soft phone to receive and make outbound calls. Talkdesk is very easy to use and for the past two years, I cannot even recall a time where Talkdesk is down. Awesome Job Talkdesk!!! :D
What do you dislike about the product?
Maybe the reporting side. If we can provide specific data to report then that would be very helpful.
What problems is the product solving and how is that benefiting you?
Almost all of the challenges our customers are experiencing we document it using talkdesk.
Recommendations to others considering the product:
It's a nice platform, very user-friendly and informational.
very good
What do you like best about the product?
the possibility to study our calls evolution
What do you dislike about the product?
Nothing in particular, is a very useful and practical tool to use
What problems is the product solving and how is that benefiting you?
very interesting tool of support
Omnichannel
What do you like best about the product?
I like the layout of the Talkdesk system.
What do you dislike about the product?
the layout of cutomer detail information being able to be combined in one section for a quick look to verify customers. Just an ease of access for my chat team. The inability to reply or forward currently in the email omnichannel directly out of TD. (but being looked into- very hopeful to be corrected soon)
What problems is the product solving and how is that benefiting you?
it's very user friendly from an agent standpoint.
Recommendations to others considering the product:
Customer support folks are extremely friendly
Talkdesk has been an awesome experience!
What do you like best about the product?
I like how simple it is to use and the layout of it.
What do you dislike about the product?
I haven't found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
I am solving patients facing problems, and also using it to train offices.
So Close to Perfect, I Can Almost Taste It!
What do you like best about the product?
The features on Talkdesk are very well built. However, I'd like to give a suggestion. I and my colleagues that use Talkdesk would like you to add a little number over the voicemail tab indicating how many open voicemails need to be resolved. overall, an excellent product!
What do you dislike about the product?
Only that there isn't a little number over the voicemail tab indicating how many open voicemails need to be resolved. Also, on occasion, Talkdesk doesn't display the name of the person calling until after I pick up the call.
What problems is the product solving and how is that benefiting you?
It's the fastest way our customers can contact us during certain hours! It also works very well at recording incoming sales leads.
Recommendations to others considering the product:
I and my colleagues that use Talkdesk would like you to add a little number over the voicemail tab indicating how many open voicemails need to be resolved.
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