Talkdesk
TalkdeskExternal reviews
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I use Talkdesk everyday for work! It is very easy to use!
What do you like best about the product?
The features are easy to access! Talkdesk is much simpler than using a hard phone in an office setting! Talkdesk does not have "extra" features, which makes it feel organized.
What do you dislike about the product?
Sometimes, Talkdesk will momentarily stop working. Occasionally, Talkdesk will ring, but will not allow me to answer the call. I have also dropped calls on occasion. It is an easy fix but does take a few minutes to get up and running again!
What problems is the product solving and how is that benefiting you?
Anytime we have a problem, we force close the application through task manager. We also log out/in. Both help in resetting Talkdesk. I seem to have more problems when I have not restarted my computer for a few days, so I assume that the blame is not purely on Talkdesk itself.
Recommendations to others considering the product:
I absolutely recommend using talkdesk!
Talkdesk over the rest
What do you like best about the product?
I love how user friendly the Talkdesk callbar is and the reporting that comes along with it.
What do you dislike about the product?
I wish the redial button could redial incoming calls instead of only being able to redial outgoing calls. We get a lot of incoming calls and sometimes get disconnected so when we call the client back, we have to find their phone number and paste it into the callbar.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to communicate with our clients and resolve technical issues over the phone.
Talkdesk has been awesome!
What do you like best about the product?
Talkdesk has been very reliable, there has been some updates pushed out so it is great to see that they are actively bringing new things out/ adding in new features. The call bar is very easy to use thanks to its seamless UI
What do you dislike about the product?
There are not many things that I dislike but one thing can be the admin panel.
What problems is the product solving and how is that benefiting you?
creating VIP numbers, tracking calls and live reporting- talkdesk has made our workflow a lot more efficient.
Recommendations to others considering the product:
Their support is great! there engineers are quick to hop on a screen share with you to solve any problem!
TalkDesk a very good System
What do you like best about the product?
I do not have problems using it. I have been working with TalkDesk for a while and I never had any issues using. A system which work smoothly is the best.
What do you dislike about the product?
I think that more updates would be good or even more tutorials about what each options does and where they are would be usefull. TalkDesk has a lot of options and know how to use each of them is good
What problems is the product solving and how is that benefiting you?
I am solving server issues with a webhosting platform, the best benefits using it is because everything can be done fast.
Recommendations to others considering the product:
Understand what each options does
Great tool to manage your calls from PC
What do you like best about the product?
It is very easy and intuitive and was easy and fast to set up the first time.
I like the way it integrates with our Salesforce, creating cases automatically when I call a client.
I like the way it integrates with our Salesforce, creating cases automatically when I call a client.
What do you dislike about the product?
Didn't find anything I don't like so far.
What problems is the product solving and how is that benefiting you?
It is the main tool to manage calls from our laptops.
Efficient
What do you like best about the product?
Talk Desk is super easy to use. It's the only form of communication I use at work.
What do you dislike about the product?
Nothing negative significantly stands out to me.
What problems is the product solving and how is that benefiting you?
Documentation is key to my line of work. Being able to add phone recordings to refer back to is very beneficial.
Great software
What do you like best about the product?
It is super easy to use! Super simplified! User friendly. Not many dropped calls. Easy to trouble shoot. Quick and efficient way to stay connected with clients. Syncs with Salesforce which is a huge plus.
What do you dislike about the product?
Sometimes it gets stuck in a "fetching data" status. The login and connection with Salesforce is kind of cumbersome. Connect issues. Head phone connection issues as well.
What problems is the product solving and how is that benefiting you?
Getting a call when you're on a call. Talk desk getting stuff in a "fetching data" status. Talkdesk freezing or not letting you change your status.
Amazing and very helpful !!
What do you like best about the product?
Very easy to use , the application is very secured as well and the quality of calls is very high
What do you dislike about the product?
Maybe the fact that we can't give more than one call at the same time.
What problems is the product solving and how is that benefiting you?
Obviously the application help me a lot to get sales :)
Good App
What do you like best about the product?
Talkdesk Live Monitoring is an intuitive application,
It's simple and easy to use with my CRM
It's simple and easy to use with my CRM
What do you dislike about the product?
Honestly, nothing except it's difficult to connect sometimes but it depends of your data internet
What problems is the product solving and how is that benefiting you?
when you are new in the company, you can easily listen your coworkers to learn faster the speech
Recommendations to others considering the product:
A good costumer service team
Also great quality when I speak to my customers.
What do you like best about the product?
I love that I can use it whenever and wherever around the office or when I am working from home.
What do you dislike about the product?
Some times the update can last longer than I would like but not too bad usually always have a great experience.
What problems is the product solving and how is that benefiting you?
I am able to resolve issues with customers and easily transfer calls to the right department. Easy to use never crashes.
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