Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Very dependable uptime, and custom reports have improved significantly.
What do you like best about the product?
The ease of setup and use is attractive. Responsiveness of the support team exceeds expectations.
What do you dislike about the product?
If there were more customizable dashboard widgets in the Live tab, that would be great.
What problems is the product solving and how is that benefiting you?
Integrating with Zendesk is a priority, and we are seeking to achieve this in early 2020.
Overall good software, but not perfect.
What do you like best about the product?
Being able to record every call is super helpful with training new hires and when speaking to clients (if you forget something you can always go back and listen). Plus, it's also incredibly beneficial to have our entire company's phone system completely online. Since we're a tech start-up, we can often find ourselves taking work home with us. In addition, we have a good portion of our client base located around the world, namely Australia, Europe, and South Africa. Being able to speak to these clients from home and not have to use our personal phones is definitely a game-changer. Overall, it's nice having everything in one central place with a very user-friendly dashboard.
What do you dislike about the product?
We've been having issues with calls coming in but none of the lines are ringing. We don't see the calls until after the client has hung up. The price is also a little steep, but we find that (as long as everything is working properly) it's well worth the cost.
What problems is the product solving and how is that benefiting you?
I mentioned the main issue we've had with Talkdesk in my previous response, but we've had issues with phone calls not being picked up because no one's display is showing a call coming through. We benefit by having our entire organization on the same platform and by having the ability to playback calls. We see a lot of value in those features.
Recommendations to others considering the product:
Keep a close eye on which lines/numbers are working and which ones aren't.
Good product with great support
What do you like best about the product?
The tool is constantly updating and the implementation services are great so it's quite easy to get it up and running
What do you dislike about the product?
Needs to be bit simplified as currently it had too many apps and sub-menus
What problems is the product solving and how is that benefiting you?
We're using it for connecting our customers and care center via Salesforce Service cloud
Very Good experience
What do you like best about the product?
Talkdesk is very to use. It's interface is much simple.
What do you dislike about the product?
My apps feature is the one that is of least use or even no use.
What problems is the product solving and how is that benefiting you?
Without Talkdesk, cannot think of working here in the organisation. It is one of the main softwares used here.
its very easy and very fast to get your contacts
What do you like best about the product?
i like the way of reminder and so easy to used and faster then others
What do you dislike about the product?
we hope to have application on Mobile Phone
What problems is the product solving and how is that benefiting you?
agents teamwork very east to used
Adequate!
What do you like best about the product?
I like that I am able to listen to call recordings, monitor my team live, etc. The call recordings are extremely helpful for coaching and development of my team.
What do you dislike about the product?
Unable to tweak Service Level agreements to best suit our business needs so we have to calculate them manually which is unfortunate. Sometimes the phone calls cut out, or it can be hard to hear the customers we are talking to. Additionally the customer support we have received thru talkdesk has not always been awesome. Finally, we find that often there is a long lag in phone calls which results in us occasionally speaking over our customers in a not so awesome way.
What problems is the product solving and how is that benefiting you?
Benefits are that we can live view our Team members and what their settings are.
Great Product!
What do you like best about the product?
Tallkdesk is simple to use and I love that it records all calls so that you can go back and listen if needed.
What do you dislike about the product?
There is sometimes a delay in receiving voicemails, but over all no complaints
What problems is the product solving and how is that benefiting you?
Easy to use because no real phone is required, so I can take calls from any room in the office
I could not do my job on a day-to-day basis without Talkdesk.
What do you like best about the product?
What I like best is the ability to use callbar and the voicemail drop feature.
What do you dislike about the product?
Sometimes experience glitches but these occurrences are seldom. I am also not able to eliminate the call results window after each call.
What problems is the product solving and how is that benefiting you?
The ability to quickly leave message with voicemail drop
easy to use, few dropped calls, great reporting
What do you like best about the product?
it's very easy to find a call to review it quickly during escalations
What do you dislike about the product?
the CSR's do not have the functionality to place themselves in different queues to assist with different lines as they are queing
What problems is the product solving and how is that benefiting you?
looking for historical calls to review mistakes on orders, it's very easy to review a large time span and compare several calls very quickly also to see how many times the caller has called
A functioning call application
What do you like best about the product?
How quickly we can make outbounds and take inbounds, and also review calls easily through the browser.
What do you dislike about the product?
The fact that we have to contact TalkDesk to set up ring groups, we would like to be able set those up ourselves.
What problems is the product solving and how is that benefiting you?
All the team reviews and call reviews are so easily accessible, and the CSV that we can download from the browser helps a lot in performance tracking.
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