Talkdesk
TalkdeskExternal reviews
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Full Featured Contact Center with a focus on Simplicity
What do you like best about the product?
Has all the features that a modern contact center might need -- we rarely find ourselves needing a feature that doesn't already exist. New feature development comes at a steady pace.
What do you dislike about the product?
The pricing structure makes it quite a bit more expensive as compared to other, newer entrants to the space, such as AWS Connect. However, these other solutions either lack as many features or are quite a bit more complex to operate.
What problems is the product solving and how is that benefiting you?
Hosted customer-facing contact center (phone support).
Typically works well as needed
What do you like best about the product?
I like the reporting aspect. Being able to pull reports is very helpful.
What do you dislike about the product?
Call quality issues which can be a pain point for customers and agents
What problems is the product solving and how is that benefiting you?
Scaling our department and using a tool that has reasonable trouble shooting.
Talkdesk is Great for Business Communications
What do you like best about the product?
I find Talkdesk to be easy to use I like the way I can conference in calls and transfer calls.
What do you dislike about the product?
Keeping up with the updates, random call drops
What problems is the product solving and how is that benefiting you?
More clients are able to call in and get assistance because we have a team using Talkdesk
Recommendations to others considering the product:
It is a great tool for companies to use in serving their clients
Easy to use VOIP system
What do you like best about the product?
I was able to conform Talkdesk to my CX and TX needs and run analytics within a few minutes.
What do you dislike about the product?
They are still producing a number of new features. Not as robust as the others on the market
What problems is the product solving and how is that benefiting you?
Creating a Service Level formula that is catered to my business.
Great Software for a call center
What do you like best about the product?
I like that you can track all calls from agents and listen to recordings. IT also works with great plug ins to our existing CRM.
What do you dislike about the product?
I wish there were a little more insights and transparency to how insights are calculated.
What problems is the product solving and how is that benefiting you?
Talkdesk has made life simpler since we don't have to have handsets on our desk. With a solid internet connection Talkdesk outperforms all other calling systems I have used in terms of quality, ease, and reliability.
My experience with Talkdesk
What do you like best about the product?
Talkdesk is really awesome and fast..!!!
What do you dislike about the product?
Sometimes talkdesk stops for a while....
What problems is the product solving and how is that benefiting you?
We receive and make international calls easily
A great service for work!
What do you like best about the product?
It is an easy, seamless way to be able to keep contact with our customers. I don't have to deal with a clunky desk phone and I'm able to see exactly who's calling right from my computer. I love that it stays at the front of my display on top of my other applications so I never miss a call when it's coming through. The warm transfer feature is great for when I need to transfer my clients to another area. I am able to put them on hold to call where I need to transfer them to, fill them in on what's going on and what we've already done, and then bring my client into the conversation and introduce them to the person who will be helping them next. It makes the experience more human, in my opinion.
What do you dislike about the product?
Sometimes the connection isn't the best. Some customers have an issue hearing me. Very rare, but when it happens, it's really inconveniencing.
What problems is the product solving and how is that benefiting you?
Being able to easily connect with our customers. It creates a very easy, productive way for us to talk with our clients.The only problem would be that sometimes the connection is not the best and it can be really frustrating for our clients who are calling us with an issue to have to call back to test the connection on our end again.
Recommendations to others considering the product:
It is an excellent resource to be able to communicate with your clients with ease, as well as integrate everything right into your ticketing system to keep your work organized and track all of the work that your employees have been doing. It is easy to set up and even easier to use. It is excellent for conference calls and makes the process of transferring clients from one place to the next when needed as easy as possible. The warm transfer feature is my favorite because I'm able to introduce my client to the next person they're going to be handed off to after I've been able to fill in the next person on what we've already done and what the next steps are so it's a warm, human hand off. It helps the customer feel cared about and that the time they spent with me is not wasted. They know I listed to them and I was able to relay that information to a new person in their interaction so that they don't have to repeat everything to a new person in the next interaction.
Great tool so far!
What do you like best about the product?
Being able to go back and listen to calls taken by the agents.
What do you dislike about the product?
At this time, I have not had an issue with TalkDesk
What problems is the product solving and how is that benefiting you?
Confirming said information on calls.
Good SF Integration with Responsive Customer service
What do you like best about the product?
Good SF Integration with Responsive Customer service
What do you dislike about the product?
nothing in particular. Licence management between the tool and Salesforce.
What problems is the product solving and how is that benefiting you?
Complete integration with our CRM (Service cloud) + Analytics
Highly useful for our daily routine
What do you like best about the product?
Talkdesk is great! Very useful for contacting clients and communications.
What do you dislike about the product?
Occasionally the sound distorts on incoming calls. Not sure if this is due to lack of connection or if it's more of a hardware issue. Also, sometimes when I call out the outbound call does not ring, the audio is completely missing until the call connects.
What problems is the product solving and how is that benefiting you?
I typically restart the callbar if I have any major issues. Ultimately, I feel like it may be a connectivity issue.
Recommendations to others considering the product:
Definitely worth a try. It's the best experience with any similar programs in my career.
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