Talkdesk
TalkdeskExternal reviews
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Superior Software
What do you like best about the product?
It is very efficient and a great tool for companies that are constantly receiving Inbound calls at a high volume - very organized and a great software
What do you dislike about the product?
I honestly do not have anything negative to say regarding Talkdesk, I have never encountered an issue while using
What problems is the product solving and how is that benefiting you?
Caller ID is a great benefit, problems are resolved quickly as everything is recorded and timed so we can easily address issues and reference for accuracy
Supportive and Efficient
What do you like best about the product?
The software is easy to use and navigate. Customer service is amazing.
What do you dislike about the product?
I like the software. I can not think of anything I dislike.
What problems is the product solving and how is that benefiting you?
I am a horrible not taker. Talkdesk helps with this by recording my calls very clearly. I quality sounds great and I can always go back and listen to any details I may have forgot about.
Recommendations to others considering the product:
Utilize customer support. They are very helpful.
Will F - Great product. Use every day!
What do you like best about the product?
TalkDesk is easy to set up, reliable, and is not invasive on my machine
What do you dislike about the product?
I think I would like to see a bit more regular user reporting because the admin reporting is so good.
What problems is the product solving and how is that benefiting you?
I have not really encountered many problems. The quick and easy setup make it super convenient.
Recommendations to others considering the product:
Definitely ensure that you get the callbar app. It makes setup much much easier to user daily
TalkDesk Review - Scott J
What do you like best about the product?
TalkDesk provides a stable and approachable solution for client support. The quality is typically reliable and very user friendly.
What do you dislike about the product?
The only negative that I have experienced is when a client attempts to loop in a third-party for a conference, we can experience a dropped call.
What problems is the product solving and how is that benefiting you?
TalkDesk has streamlined our process and made the ability to support our client base achievable.
Great- User Friendly
What do you like best about the product?
Being able to click to call from my browser- super seamless
What do you dislike about the product?
having to reboot if someone can't hear me
What problems is the product solving and how is that benefiting you?
being able to call so much quicker and get so much done faster
One of the best solutions in it's category
What do you like best about the product?
Very user friendly, I have used it before there was a callbar for it, and that update was the greatest during my experience as it scaled from a really complicated web contact center to an app that it really gives you the feel of a real telephony. Plus that it has endless features and tools integrated such as recording and downloading capabilities of the calls which makes QA really easy.
What do you dislike about the product?
Nothing I could say right now, but for as long as I've used it it has been only a great experience.
What problems is the product solving and how is that benefiting you?
Inbound receiving calls from customers and outbound making calls, really worthy for the price and the wuality that it offers.
Recommendations to others considering the product:
On of the best contact centers in the market.
Talkdesk and Salesforce- Two Peas in a Pod!
What do you like best about the product?
My favorite part about Talkdesk is that is integrates so nicely with Salesforce! This is truly a match made in heaven. I am able to access all of the caller's information with a push of a button all from my Talkdesk Callbar. This is a LIFESAVER. I am fond of the reports section and the real time que status. This is good if I need to keep an eye on Call Volume!
What do you dislike about the product?
I wish I could answer the question "Do you know who was I last talking to?" much faster. It would be helpful to have a shortcut button to pull up the call history instantly.
What problems is the product solving and how is that benefiting you?
I can listen to calls with ease and run reports
Recommendations to others considering the product:
If you use Saleforce, Talkdesk is for you.
Solid platform
What do you like best about the product?
I use talkdesk on a daily basis for my support facing role and I find they're application to be extremely easy to use with it's plethora of features.
Voice quality is second to none and I've never experienced any outages.
Voice quality is second to none and I've never experienced any outages.
What do you dislike about the product?
Nothing!! While I would like easy implementation so it can be used throughout our organisations and not in our team to transfer calls, etc. That would be useful
What problems is the product solving and how is that benefiting you?
We've realized the potential of an all in one call center solution where we can easily track statistics with depositions along with tracking the availability of our agents to take calls on there shifts during our 24/7 rotations.
An Essential Support Center tool
What do you like best about the product?
Ease of transferring calls to other agents
What do you dislike about the product?
Not a big problem but it can take a while for voicemails to become available after they've been left.
What problems is the product solving and how is that benefiting you?
Tracking of support calls. The after call reports were a great addition and allow us to generate really useful metrics
Recommendations to others considering the product:
A powerful and easy to use tool that'll be ideal for any call center's needs.
Talkdesk, the solution to handsfree customer communication
What do you like best about the product?
The functionality to go from agent to agent the next available is very helpful in evenly distributing calls across the team and spreading the workload more evenly.
What do you dislike about the product?
I do believe there is room for manipulation from lazier agents to change their status to unavailable for longer periods of time.
What problems is the product solving and how is that benefiting you?
We counter the issue above by having a specialised monitor to ensure people are not abusing the status changing functionality
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