Talkdesk
TalkdeskExternal reviews
2,501 reviews
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No Complaints Here
What do you like best about the product?
It's easy to use and makes my job easier. No real issues since I have been using it on a daily basis for over a year.
What do you dislike about the product?
Once in a while there will be a small problem with syncing to Salesforce, but that is rare and it seems like they always resolve any problems promptly.
What problems is the product solving and how is that benefiting you?
It makes my job easier when I'm making a high volume of dials each day.
Timesaving and simple to use
What do you like best about the product?
Great functionality for the large number of outbound I daily make. It is also easy and simple to use and the Callbar interface integrated with Salesforce is brilliant.
Federico B.
Federico B.
What do you dislike about the product?
That sometimes it switches on other statuses by itself
What problems is the product solving and how is that benefiting you?
The Talkdesk Callbar is incredibly timesaving. I can do many actions in the meanwhile I am using the Callbar.
Nothing beats Talkdesk!
What do you like best about the product?
I enjoy the easiness and user friendly capabilities that it offers. When you're moving quick through work, it makes the best option to make a quick call
What do you dislike about the product?
I wish the waiting time in the beginning was cut shorter
What problems is the product solving and how is that benefiting you?
Being able to interact with our customers without having hearing issues
Recommendations to others considering the product:
Combining talkdesk with the Callbar widget works perfectly! Calls are fast and reliable. I use it all the time and keep it on my desktop at all times. Their customer service is also reliable and if you're stuck, give them a call and theyll help out.
Reliable and Efficient
What do you like best about the product?
Great overall product. Very efficient, organized and user-friendly.
What do you dislike about the product?
The only thing is that it sometimes crashes.
What problems is the product solving and how is that benefiting you?
Easy way to communicate with customers.
Technical
What do you like best about the product?
Information about metrics. The girl voice.
What do you dislike about the product?
I would like to have an option to customize the theme.
What problems is the product solving and how is that benefiting you?
Technical problems.
Call routing is amazing!
What do you like best about the product?
Talkdesks unique ability for customer call routing is my fav feature yet! Such a great tool!
What do you dislike about the product?
Some of the reports are a bit complex for the average user or have limits but we have a great engineering team to help!
What problems is the product solving and how is that benefiting you?
Ability to monitor and coach my reps to improve our quality. Also managing to track and improve our missed call metrics.
Recommendations to others considering the product:
As long as you have opted for great Wifi, you will have no problems with this service.
Ease of use
What do you like best about the product?
I can find information easily without jumping through hoops.
What do you dislike about the product?
I really like this system. I have yet to find something I don't like.
What problems is the product solving and how is that benefiting you?
We can reach out to our customer base with ease. The call quality is great!
talkdesk
What do you like best about the product?
Easy to use and simple to log in, no problems
What do you dislike about the product?
I dislike nothing about it, it's great software very simple.
What problems is the product solving and how is that benefiting you?
make me have better communcation
Love love love
What do you like best about the product?
I absolutely love how straight forward talkdesk is!
What do you dislike about the product?
I have not experienced anything too terrible! Whenever a tech issue occurred I feel that everything was resolved rather quickly
What problems is the product solving and how is that benefiting you?
If I notice anything is off it is super easy to see who is available, away, and see service levels!
Great Product! Great Integration!
What do you like best about the product?
Easy to use and easy to understand. Intuitive and easy to connect to salesforce. Great features for monitoring and tracking calls.
What do you dislike about the product?
Can sometimes be buggy. Occasionally have to restart the app.
What problems is the product solving and how is that benefiting you?
Solving problems related to customer support. Can quickly and easily communicate with customers. Can rely on the software to communicate with customers.
Recommendations to others considering the product:
Work on stability and integration with Jabra headsets and other headsets.
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