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Talkdesk

Talkdesk | 1

Reviews from AWS Marketplace

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External reviews

2,199 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Isabel P.

Talkdesk review after two years of usage

  • October 10, 2023
  • Review verified by G2

What do you like best about the product?
Talkdesk is a true solutions for a call center that is easy to implement and has all the features to make the management easy. I love the voicemail transcription that allow me to record our greeting for voicemail message. Daily usage for this software is not an issue.
What do you dislike about the product?
I have no experience with any problem and bug that make me dislike Talkdesk. Some loading issues has happen, but it is not a major problem for us.
What problems is the product solving and how is that benefiting you?
Talkdesk has its customized features and tools that is specialized for retail industry. We use the AI powered report and analysis to create a customer base that is loyal to our brands thru amazing customer service.

    William C.

TalkDesk help in contact center management

  • October 10, 2023
  • Review verified by G2

What do you like best about the product?
Easy implementation by TalkDesk because they need no installation and work on the cloud based. We integrate it with Microsoft Team to help managing customer data and communication between Agents. Many features to revamped AI analysis and automation.
What do you dislike about the product?
I have nothing that I dislike with Talkdesk. We have an enjoyable experience especially when their support team is always there to help with our configuration.
What problems is the product solving and how is that benefiting you?
Talkdesk solved our issues with call center infrastructure and customer knowledge data. All the data is stored on the cloud storage that we can add on from various of service gthat Talkdesk providing.

    Bonnie L.

Call center solutions

  • October 10, 2023
  • Review verified by G2

What do you like best about the product?
Talkdesk has many option and features that helps us accelerate support response for user tickets. It is easy to implemented this changes with our current workflows because it has many integration like SalesForce that make the data transfer process easy.
What do you dislike about the product?
No dislike with this awesome platform. We have use TalkDesk daily for over two years and has nothing but satisfaction with their service and excellency.
What problems is the product solving and how is that benefiting you?
Using the self-serving virtual agent has many benefits for us. Users can use the live chat to check and get information by themself and get the info immediately without having to connect with our personnel or agent.

    Keyurvan K.

Evolving Contact Center Solution

  • September 22, 2023
  • Review verified by G2

What do you like best about the product?
Simplicity of the solution. It serves the basic and some advanced call routing requirements. it is easy to use solution.
Preventive and scheduled maintenance notifications are puctual and precise. If it says next update in 15 min you will get the next update in 15 min.
What do you dislike about the product?
Not easy to implement for the first time as the Pre-sales/ Sales & implementation support needs lot of improvements.
Advanced routing features are limited - e.g. Skill based routing not available. Workarond are lengthy and become too much to maintain.
Integration with other systems /platforms is again suffred by implementaion support and Customer Support is not equiped to handle Integration efforts.
What problems is the product solving and how is that benefiting you?
We needed to get off Skype for Business as it was about to sunset and then implemented contact Center solution was not capable of working with UCaaS.
TalkDesk solution met the requirements and fit budget.
We are using it for Contact Center Solution for our Customers and Employees as well.

    Fund-Raising

Excellent

  • September 07, 2023
  • Review verified by G2

What do you like best about the product?
It's really easy to use and works perfectly
What do you dislike about the product?
This is about the MAC application: I can't change the sound settings, I need to keep changing my headset volume every time I receive a call
What problems is the product solving and how is that benefiting you?
You can use it anywhere

    Leisure, Travel & Tourism

Terrible Post deployment services and misguidance at the Demo stage

  • August 24, 2023
  • Review verified by G2

What do you like best about the product?
Very little. Not the user-friendly tool they project themselves to be.
What do you dislike about the product?
The technical support during the implementation phase is minimal and outsourced. The contract support after implementation is also minimal and useless.
What problems is the product solving and how is that benefiting you?
We were looking for a phone system that supports basic call center operations. We were presented a tool very different at the demo stage than what we have post implementation.

    Patricia T.

Good application

  • August 21, 2023
  • Review provided by G2

What do you like best about the product?
It is user friendly system. If you need support, you can call their phone number or email them. Their reponse time is fairly quick . What I also like is their Guarian Report which reports issue quickly and efficently.
What do you dislike about the product?
The fact that if a call gets tranferred to our third party provider we are still billed for it. Also, there are many reports to extract but with some practice it is clear and effective.
What problems is the product solving and how is that benefiting you?
We are experiencing some issues with reporting our inboud, missed calls and calls answered under our time threshold. With support from the TalkDesk team, it is clearer the difference between the different types of calls and how to quatify our information.

    Banking

Great teamwork

  • August 18, 2023
  • Review verified by G2

What do you like best about the product?
The staff and team at talkdesk are amazing to work with. They are super responsive and quick to resolve issues.
What do you dislike about the product?
The WFM product isn't my favorite, but it gets the job done.
What problems is the product solving and how is that benefiting you?
Call routing, voice authentication, virtual holds (callbacks), Full automated telephone banking system, live chat, SMS surveys. Tons of efficiencies gained!

    ignacio F.

Good but

  • August 15, 2023
  • Review verified by G2

What do you like best about the product?
The way we can handle calls, the stability and the support we have is really good
What do you dislike about the product?
the reports and the way to build it is complicated whe you dont have any assistance
What problems is the product solving and how is that benefiting you?
the stability is way better that the old service we have.

    Mélanie G.

User adaptation is very easy. Reporting is quite complexe

  • August 13, 2023
  • Review verified by G2

What do you like best about the product?
Having a web platform to view dashboard and also an app to take calls
What do you dislike about the product?
Building reports and finding reports is quite complexe. Lots of options and difficult to make sure you are getting the results you need. Difficult to find call recordings. Charges time for transferred calls after the transfer is done.
What problems is the product solving and how is that benefiting you?
Less down time, as there are multiple companies using it, down time is fixed quickly.

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