Talkdesk
TalkdeskExternal reviews
2,472 reviews
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Talk Desk one of the best providers for calls that I have used!
What do you like best about the product?
The best thing is simplicity. It is so simple to use and for changing the settings. The best part for me as the real-time controller is the live option of following the agents.
What do you dislike about the product?
To be honest there is not much to be disliked. I'm very pleased with using a talk desk! It is really hard to suggest any improvements because the product is perfect!
What problems is the product solving and how is that benefiting you?
From the time that I have worked as the agent, the talk desk was very useful for customer service in our company. We have solved all of the main tasks using the talk desk.
Recommendations to others considering the product:
I would strongly recommend a Talk Desk. I have a huge experience in customer service call centers and I have used many different products for calls but the Talk Desk is my first choice.
TalkDesk - Easy to use with valuable data
What do you like best about the product?
I find the data reports the most useful in TalkDesk, to see how all of the statistics to help improve our KPI's.
What do you dislike about the product?
It can be finicky at times, but overall easy to use.
What problems is the product solving and how is that benefiting you?
With Talkdesk, our company is able to monitor our reps' performance to provide better feedback when needed.
Recommendations to others considering the product:
Great for call centers and customer service departments
Reliable Software at Scale
What do you like best about the product?
Ease of use and IT administration is seamless
What do you dislike about the product?
Nothing really, it's a seamless piece of software. Perhaps an update to the UI may be in order
What problems is the product solving and how is that benefiting you?
We are using Talkdesk for our merchant care and merchant success teams. Benefits are having the info all in one place for leadership
Reliable Phone Service for any high dial company!
What do you like best about the product?
One of my favorite features of TalkDesk is its connectivity to other programs like Salesforce. Stores the calls and gives numerous options to dispositioning the calls for faster reference and tracking purposes within Salesforce. The TalkDesk dashboards are helpful and useful, especially for management. It also has a click-to-dial feature that makes life extremely easy.
What do you dislike about the product?
The only thing I dislike about TalkDesk is the infrequent crashes. It hasn't happened much but is usually resolved quickly as long as it isn't the user's internet that caused the crash. I've found that sometimes the calls don't log in Salesforce. Never determined if it was a Salesforce or TalkDesk issue.
What problems is the product solving and how is that benefiting you?
Over the 4+ years that I've used TalkDesk the only issues I've had were the connectivity issues along with assistance setting up a dashboard for tracking. Both were handled efficiently and overall got us back on track and running efficiently and confidently moving forward.
Recommendations to others considering the product:
A reliable program that is easy to use and works with other programs like Salesforce.
Talkdesk Review
What do you like best about the product?
I can use Talk Desk to manage my team and monitor how they are doing day to day and able to see if they require help just at a glance. Page updates very quickly in real time and gives immediate feedback on what codes advisors are currently set to.
What do you dislike about the product?
Overall a very useful tool. Can be hard to set up all the widgets on the monitoring page to find what I am looking for at a moment's notice as there is a lot of data that I want to be displayed across multiple teams.
What problems is the product solving and how is that benefiting you?
Can get a very good understanding of call volume incoming enabling an idea of how many resources should be moved to a particular workstream at any time. Can get a visualisation of what the team is doing at any one time to monitor productivity.
Recommendations to others considering the product:
East to use and understand from a management perspective
My Review on TalkDesk
What do you like best about the product?
The new dashboard seems to have great information.
What do you dislike about the product?
Inability to make outbound calls with a sip phone currently.
What problems is the product solving and how is that benefiting you?
Call Center as well as Chat. Because of talkdesk, agents can be more accountable for the calls they are taking.
TalkDesk For The Win
What do you like best about the product?
The thing I like most about the TalkDesk platform is how easy it is to just pick up and use.
What do you dislike about the product?
The one thing I wish TalkDesk would integrate would be some generic templates for flows. Like a basic one for member support or sales as an example.
What problems is the product solving and how is that benefiting you?
We're using TalkDesk to help our customers get to talk to the right team in as few steps / transfers / hold times as possible.
Recommendations to others considering the product:
If you're looking for a easy-to-use, all in one solution to your company's phone needs, TalkDesk should certainly be on your radar. Their FAQ / Knowledge Base is easily one of the best I've experienced wen learning the system and onboarding my team.
Smooth rollout with room for growth
What do you like best about the product?
The simplicity of the studio components makes layout and planning simple. Changes are also simple. Likewise, the live reporting features are fantastic and make real-time monitoring easy. We have become dependent of the live dashboards.
What do you dislike about the product?
There is a need to grow how the studio flows operate with transferring. When transferring calls from one queue to another, the transfer logic is limited and bypasses the logic setup in the flow. If the ability to transfer callers to a point in the flow via a shortcut existed (rather than the required direct to queue transferring), life would become much simpler for our agents.
What problems is the product solving and how is that benefiting you?
Updating our previously out-of-date contact center management software. The benefits we see are in the flexibility and management of the tool. It is so simple to manage that application owners do not require an intense technical background to manage. This frees up our engineers to stay out of application management.
Great for businesses small or large!
What do you like best about the product?
I like the fact that i can use it on everything from my chromebook to my PC, my call phone to my tablet, no matter where I'm at or what I'm doing I have the ability to answer a call if needed.
What do you dislike about the product?
Sometimes the app does have stability issues when dealing specifically the callbar add-on, seems to happen if 2 people in your organization happen to hit the answer button at the same time, one person answers, the others seems to hang on like it's still ringing.
What problems is the product solving and how is that benefiting you?
Any time I come up with a need, there seems to be a solution. Everything from texting capability to calls on the go. Saves having to have other programs or services to encompass one need.
Recommendations to others considering the product:
See what services you need, and I'm sure they have some sort of solution.
One of the best options for a functional, hosted call center. Good integrations with Salesforce.
What do you like best about the product?
Customer support during onboarding was outstanding. Patient help.
What do you dislike about the product?
Outages. I don't care if it was an AWS problem, it is perceived as a talkdesk problem and talkdesk is hard to get a hold of when there is a serious outage.
What problems is the product solving and how is that benefiting you?
call center agents from across the country all have the same agent experience.
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