Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Talkdesk is amazing and efficient app to use
What do you like best about the product?
It is a user friendly app that made the business much easier on day to day business, you can almost call any destination with no problem and the voice quality is always perfect.
What do you dislike about the product?
the call in the app sometimes repeat and I am not sure if this is because of the mobile network we call or from the service, but anyway this happens very rarely.
What problems is the product solving and how is that benefiting you?
calling in all times of the month with no problem, and I have realized the voice quality would not change no matter where you call or when you call it is always perfect.
AMAZING!!
What do you like best about the product?
The fast connections when a customer is calling!
What do you dislike about the product?
Sometimes it flashes fetching data but only once has it happened to me in the last 6 months.
What problems is the product solving and how is that benefiting you?
Reservation!
Easy to use and reliable
What do you like best about the product?
The Salesforce integration is great and eliminates manual work for reps. Real-time reporting makes it easy to track performance.
What do you dislike about the product?
No cons, any problems have been resolved quickly!
What problems is the product solving and how is that benefiting you?
Internal operations have improved. Reps can listen to call recordings at anytime to recap a past conversation and plan for upcoming calls.
Great program.
What do you like best about the product?
It's simple and easy to handle.
We really enjoy using it because we can manage a high volume of calls through the day.
We really enjoy using it because we can manage a high volume of calls through the day.
What do you dislike about the product?
We just had few issues in the past when Talk-desk went down.
What problems is the product solving and how is that benefiting you?
We can control the customer service and volume of calls.
TalkDesk can handle many updates.
TalkDesk can handle many updates.
Powerful, easy to use
What do you like best about the product?
Simple UI and real-time reporting options. Allows me to keep an on demand overview of my team ans ring groups.
What do you dislike about the product?
Not much to dislike. Sometimes the reporting times out. Simply needs a browser refresh to resolve the issue.
What problems is the product solving and how is that benefiting you?
Click to dial, call management, workforce management
Recommendations to others considering the product:
Easy to use and implement.
Easy to use App for Communication
What do you like best about the product?
Calls can be made and received easily from a headphone that is connected to your computer. I love that I received the voicemail recordings via email which allows me to always be up to date with any calls I get when I am away from my desk.
What do you dislike about the product?
I dont have anything i dont like about Talkdesk at the moment.
What problems is the product solving and how is that benefiting you?
Talkdesk allows all calls made in the company to be recorded. This is super beneficial since it allowed to hear historical call with clients. Particularly, when the client claim they spoke with someone that is no longer with the company.
Recommendations to others considering the product:
I will recommend you to a demo so you can see how easy it is to use Talkdesk. I really enjoy using Talkdesk for my role who makes calls to clients on a daily basis.
Excellent!
What do you like best about the product?
I love the Salesforce integration, the ease of use, and the reporting available.
What do you dislike about the product?
There is sometimes a slight lag on calls, which is to be expected with any internet-based phone solution.
What problems is the product solving and how is that benefiting you?
Talkdesk has made it easier to parse client data and follow up on calls. The option to track client interactions makes it easier to follow up!
Talkdesk Makes My Job Easier!
What do you like best about the product?
I like that TalkDesk is very easy to use! I appreciate the easy setup, call logging and the the fact that you can drop the phone number right in the callbar!
What do you dislike about the product?
I dislike that since Talkdesk is internet-based if there is a network issue, you're completely offline, which can really delay business.
What problems is the product solving and how is that benefiting you?
We are helping to train new staff by having them listen to recorded calls. It also helps keep everyone accountable and on the same page when problem-solving, or when a staff member is out of the office and someone else handles their case because they can be filled in on the details.
Great tool to use for your daily needs
What do you like best about the product?
it is very well organised, easy to work with and to understand. you can see who is on the call, for how long and who is available.
What do you dislike about the product?
there is nothing i do not like about it as it works perfectly
What problems is the product solving and how is that benefiting you?
You are able to reach out to your clients and talk directly about the "business"
Talkdesk
What do you like best about the product?
If I lose something that I'm working on, it's so easy to re-find the case. Navigation is easy, you can get what you need as long as you're reading through it.
What do you dislike about the product?
Sometimes it can be slow but again that's only sometimes. There really aren't a whole ot of issues that i've experienced
What problems is the product solving and how is that benefiting you?
Easy navigation.
Recommendations to others considering the product:
If you're having issues a simple restart works
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