Talkdesk
TalkdeskExternal reviews
2,499 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Efficiency Is Key!
What do you like best about the product?
Talkdesk is easy to use and the system is so efficient.
What do you dislike about the product?
Better communication when site goes down.
What problems is the product solving and how is that benefiting you?
We have realized having talkdesk is helpful and very easy to use.
Simplifying the IVR process
What do you like best about the product?
Compared to many other VOIP providers, Talkdesk has a very simple, straightforward, and easy to setup interface that makes creating advanced IVR flows fun. The ease with which it integrates with our CRM, and our back-end databases makes creating useful analytics reports a breeze. The dial tools available to our users is very intuitive and it completely removed our need to desk phones. The mobile capability this allows increased our teams productivity many times over.
What do you dislike about the product?
Some of the initial integrations can be a bit challenging to setup at first, however over time this has become easier to handle and the system has become much friendlier as well.
What problems is the product solving and how is that benefiting you?
Our Call Center was very difficult to oversee and track in terms of call and interaction performance. This eventually helped us improve our training protocols and deploy better self-checks for our staff to manage their own performance. Tied with the analytics reports, our reps find it much easier to see how they are doing against our targets.
Recommendations to others considering the product:
Give it an earnest try with a full IVR flow and data integration to see all the features and benefits that are available.
Used for both IB and OB
What do you like best about the product?
Voicemail drop saves so much time on outbound outreach
What do you dislike about the product?
Web browser is laggy and not always updated in real time
What problems is the product solving and how is that benefiting you?
Getting real time data
Reliable, no-frills phone software for support operations
What do you like best about the product?
- Clean, simple layout
- Very easy to use, little room for error and easy to learn
- Meshes near-seamlessly with ZenDesk, which is what my company uses for organizing email contacts
- Very easy to use, little room for error and easy to learn
- Meshes near-seamlessly with ZenDesk, which is what my company uses for organizing email contacts
What do you dislike about the product?
- The very rare, occasional crash can be pretty rough on productivity
What problems is the product solving and how is that benefiting you?
We've effectively used Talkdesk to take, transfer and link client calls at a high-volume rideshare call center. It's ease of use and simplicity have streamlined our operation. This software rarely if ever has any issues and works well with other relevant software.
Recommendations to others considering the product:
Give it a shot for high-volume call centers. This software rarely if ever crashes, is simple to use and even easier to train employees on.
Talkdesk is great for Small & Big Call Centers
What do you like best about the product?
I like the greetings that pop up for each call.
I like the ease of transferring cold and warm transfers.
I like how a contact list/phonebook can be set up.
I like how you can either take/make calls through the website or using the call bar.
I like the ease of transferring cold and warm transfers.
I like how a contact list/phonebook can be set up.
I like how you can either take/make calls through the website or using the call bar.
What do you dislike about the product?
I dislike the response time for technical support tickets when emailing them in.
Sometimes the greetings are different clients than they should be.
I wish there was an ease of setting up call features for IVRs or holidays.
Sometimes the greetings are different clients than they should be.
I wish there was an ease of setting up call features for IVRs or holidays.
What problems is the product solving and how is that benefiting you?
There are different features Talkdesk offers that we didn't even know about. That has been nice to find out all the things Talkdesk can do. Voicemail integration, holiday voicemails, IVRs, etc.
Easy & efficient— Talkdesk fits the bill!
What do you like best about the product?
Talkdesk was easy to use and integrated well with the way that we used Zendesk. Each call that came in immediately connected to the contact that was logged in Zendesk (if applicable), which made confirming identification and checking previous tickets incredibly easy.
What do you dislike about the product?
Searching for previous phone calls by contact name was difficult (I never figured out if it was even possible). When trying to track down an mp3 of a previous call, I had to keep scrolling through by date.
What problems is the product solving and how is that benefiting you?
We needed a system of keeping track of current and previous calls for easy reference when dealing with customers. With TD, we were able to search based on which phone line the calls came through, while also having all previous contact compiled within Zendesk. This made helping our customers much easier and quicker.
Powerfull Tool
What do you like best about the product?
Amazed with talkdesk possibilities for my team, right after the deployment had discovered a lot of new features wich were not even mentioned in the business case! It's the most user friendly contact center software i ever used both in agent and management team view.
What do you dislike about the product?
I was expecting multichannel for RRSS integration and a most powerfull tool when it comes to Outbound functions. It's also expensive and should have different pricing for different markets around the globe.
What problems is the product solving and how is that benefiting you?
Better IVR management and agent usability, also made the reporting become instant and clear for everyone in the contact center department.
Recommendations to others considering the product:
Go live quickly!
Satisfied Talkdesk Customer
What do you like best about the product?
I like the responsiveness of the support team & their follow-through.
What do you dislike about the product?
I don't like that there isn't a way to rank your agents for routing purposes. You have to do some special case instances with the flows. It would be so much easier if I could rate my agents from 1-5 on their efficiencies, then those rated higher would get calls more often and those lower would get less. Thus improving the customer experience & allowing those that need work time to improve.
What problems is the product solving and how is that benefiting you?
No real problems that needed solved. We just needed an easier to use platform. Talkdesk provides this well.
great experience with very rare bugs
What do you like best about the product?
It's simple to copy and paste or click-to-call. Makes high volume calling quick and efficient
What do you dislike about the product?
random log-outs or sign-in issues. few and far between but very disruptive when they do occur
What problems is the product solving and how is that benefiting you?
My calls have to be recorded and that is done automatically, all with a unique URL to access
Recommendations to others considering the product:
I've used it at 2 separate companies and overall it's 9/10. Disruptions are few and far in between. Love how simple it is to use.
Innovative way to have a business phone and not have to pay for phone lines.
What do you like best about the product?
That its all online and can use my computer since im on my computer all day everyday.
What do you dislike about the product?
It has technical problems sometimes, like cutting out. But it doesn't happen very often. I really dont have any complaints to speak of.
What problems is the product solving and how is that benefiting you?
its great for a company whose people work remotely. Benefits are that we do not have to purchase phones and phone services for all of our employees, and its great that its online as we are a tech company,
Recommendations to others considering the product:
Find out all of the features, Im sure it does alot more than im using if for.
showing 801 - 810