Talkdesk
TalkdeskExternal reviews
2,472 reviews
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Its been amazing
What do you like best about the product?
the simplicity to do and receive calls and the entire menu
What do you dislike about the product?
i don't have anything to point for now; everything is working perfectly
What problems is the product solving and how is that benefiting you?
receiving calls from clients
Great overall product
What do you like best about the product?
I love the omnichannel functionality and the ability to integrate salesforce directly in.
What do you dislike about the product?
Not being able to speak to reps internally like a typical SIP phone provider. They must be online to do so
What problems is the product solving and how is that benefiting you?
Omnichannel functionality, SMS, live chat
I would recommend as communication is clear
What do you like best about the product?
I like how easy it easy it is to use talk desk and access voicemails
What do you dislike about the product?
I dislike not having three way call conference
What problems is the product solving and how is that benefiting you?
no problems. Benefit is effective comminucation.
Recommendations to others considering the product:
Talkdesk is very simple and easy to use
Callbar needs more functionality and settings options.
What do you like best about the product?
Simple interface, lightweight installer. Reliable service via a web based platform allows for mobility.
What do you dislike about the product?
Lack of common options such as extension dialing and inability to call someone internally without forcing them available in their set ring group.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us connect with customers in a much more effective form - IVR and SMS solutions bring the platform to the 21st century.
Awesome service!
What do you like best about the product?
what I like most about talkdesk is the ease of use and great sound quality
What do you dislike about the product?
There is not really much that i dislike about talkdesk.
What problems is the product solving and how is that benefiting you?
We are able to connect with customers and handle the call overflow as well as run very detailed and accurate reports
Very Quick help with Callbar issues
What do you like best about the product?
I liked the quick update from the engineer. The Engineer also narrowed down the issue with login and gave a solution.
What do you dislike about the product?
There is nothing i dislike. Thanks for checjing
What problems is the product solving and how is that benefiting you?
Talkdesk helps to call multiple regions customers
Recommendations to others considering the product:
Easy to use and good application to contact worldwide mobile users.
Best UI and easy to manager interface
What do you like best about the product?
Talkdesk has a clean user interface, making it easy for employees to use it without any effort. The call quality is very good. It has options for blind and warm transfer.
What do you dislike about the product?
There are a few bugs while the chrome extension click to call will not work. The chrome extension click to call will not initiate the call immediately. Instead, it asks to open the Talkdesk call bar to make outgoing calls.
What problems is the product solving and how is that benefiting you?
The problems related to technical network issues and other IoT devices. Benifits of this software is clean UI which makes easily understand in one go for users. The user experience is awesome!
Talk Desk Review
What do you like best about the product?
Talk Desk is extremely reliable. I like that I get all my calls without any interruptions.
What do you dislike about the product?
I dislike that I am unable to copy and paste numbers in the keypad.
What problems is the product solving and how is that benefiting you?
The benefits are that I am able to separate my personal calls from my business calls.
Wonderful Experience
What do you like best about the product?
Talkdesk has an amazing support team for any technical difficulties and they were super helpful with the initial set up for all users.
I love that the program also opens in chrome and having part of my browser makes it super EASY to access information.
I love that the program also opens in chrome and having part of my browser makes it super EASY to access information.
What do you dislike about the product?
Really hard to find something to dislike. I would really like to have an option to change the size of the callbar window. It is one size and I can only minimize it or put it in the background.
What problems is the product solving and how is that benefiting you?
Talkdesk has really helped us communicate more efficiently with our customers. The program is up to date and with customers being able to input their info in before a call, we have their account opened and ready to assist.
Recommendations to others considering the product:
I would highly recommend implementing Talkdesk
Employee Using Talk Desk Daily!
What do you like best about the product?
Prior to using Talk Desk, My company used another program and It does not hold a candle to TD! Being able to do transfer with ease is my most used and loved feature!
What do you dislike about the product?
So far of using TD there has not been anything I "Dislike" other than sometimes there might be a bit of a lag or the program will freeze, But! With a simple restart, it is back perfect!
What problems is the product solving and how is that benefiting you?
Being able to successfully assist our customers with a VERY reliable phone system transfers are such a large part of providing our Customers with GREAT Customer Service made possible by Talk Desk! :)
Recommendations to others considering the product:
Simple use!
The quality of the program is perfect!
The best I have had the pleasure of using!
The quality of the program is perfect!
The best I have had the pleasure of using!
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