Talkdesk
TalkdeskExternal reviews
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Overall Quality System
What do you like best about the product?
The widget makes for easy use without taking up an entire screen to do so.
What do you dislike about the product?
We at times have connectivity issues that make calls drop, and sometimes not even come through. Could be the internet we use.
What problems is the product solving and how is that benefiting you?
Being able to speak with customers over the phone as opposed to solely working through email and chat services. It makes for a more personal correspondence which our customers love.
easy and practice
What do you like best about the product?
Overall experience is positive.
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
What do you dislike about the product?
The issue is that, once a scheduled report has been created, it cannot be edited anymore
What problems is the product solving and how is that benefiting you?
call is easier with talkdesk
Easy does it
What do you like best about the product?
Allows us to integrate it easily into salesforce and makes dialing and reporting easier
What do you dislike about the product?
The uncommon glitches (although seemingly unexpected due to the priority of video traffic over voice) could be somehow improved e.g. automatical re-launch before a call
What problems is the product solving and how is that benefiting you?
Helps us reach our clients located across Europe and worldwide with a simple click, and integrates the post-sale customer service we offer with reporting and quality controls our management demands
Crisp, clear connections
What do you like best about the product?
I like how easily you can switch between multiple numbers you're dialing out from call to call
What do you dislike about the product?
Sometimes our customers complain of a bad connection, but we just reset it instantly and its fixed
What problems is the product solving and how is that benefiting you?
We're reaching out to customers in a very fast fashion. 99% of the time its clear and easy experience
Talkdesk at work
What do you like best about the product?
Easy and simple to use, really fast and I can call almost everywhere.
What do you dislike about the product?
Sometimes I can't call to certain countries, but It can be a restriction from my company.
What problems is the product solving and how is that benefiting you?
I make a large number of calls every day for my company to different countries and Talkdesk is very useful.
Recommendations to others considering the product:
I use Talkdesk on a daily basis at work and I really like it. I recommend it 100%.
TalkDesk Makes Our Job Easy- Caroline S.
What do you like best about the product?
I really enjoy how easy it is to see our stats, such as our service level, wait time, and who's live!
What do you dislike about the product?
The application has crashed a few times since I started using it, but the talkdesk team has a website that can tell you what's going on, and it's always fixed quickly!
What problems is the product solving and how is that benefiting you?
We're solving the problem that we don't all use the same phone number- we have several locations and all of those locations use a different number. Routing calls is integral to our job, and Talkdesk makes that easy!
Recommendations to others considering the product:
I'd recommend integrating with another program as well- it makes it very easy!
A good tool
What do you like best about the product?
I like being able to filter through and listen to calls by campaign very quickly and efficiently. The reporting also provides a visual summary
What do you dislike about the product?
Its sometimes a little hard to line up the metrics on the reporting screen. The bar charts are not perfect. It also appears to take a long time to compile reports when you change a metric and there is no "loading' graphic to indicate that is happening, so you are often not aware if it indeed is thinking or not.
What problems is the product solving and how is that benefiting you?
Manage metrics on total call volume and assess quality of conversations that take place.
Great for a big office with lots of interconnected departments!
What do you like best about the product?
I love that we can listen to recorded phone calls through TD with ease, and that we can search for those conversations. We have lots of different corners of our business that overlap with each other and there's always a piece of the puzzle that can be connected by listening to a phone call with a client that addresses similar issues
What do you dislike about the product?
I wish we got notified for missed calls in the same way we get notifications for voicemails.
What problems is the product solving and how is that benefiting you?
We are able to track stats of missed and abandoned calls which helps us learn about our availability and where we are failing our clients who call in.
Recommendations to others considering the product:
I would really like a feature that shows individuals their missed calls. That's the only thing that I really wish was different.
Works Great, Easy
What do you like best about the product?
Talkdesk simplifies calling, storing contact data, and managing conversations. The recordings of previous calls really helps for ensuring quality of service!
What do you dislike about the product?
It would be great if there were an easier way to look through past calls. Finding calls from several weeks ago can be a chore, especially if names aren't assigned to contacts.
What problems is the product solving and how is that benefiting you?
It's a great way to guarantee customer service quality and to get information from calls when clear notes weren't taken or if there was any kind of misapprehension.
Superb tool!
What do you like best about the product?
Due to Talk Desk being installed on my laptop, I can work from anywhere and I am not tied to the landline on my desk as usual.
What do you dislike about the product?
The connection is not the strongest whilst on Wifi in our venues.
What problems is the product solving and how is that benefiting you?
Lengthy planning calls with our clients to go through finer details of their event.
Recommendations to others considering the product:
Great tool and definitely makes your life easier! Perfect for those who work from multiple locations.
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