Talkdesk
TalkdeskExternal reviews
2,500 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talkdesk is reliable and easy to use
What do you like best about the product?
The platform is very user friendly and allows us to make use of it in a very effective way, it is also very reliable, having almost no issues since we started using it.
What do you dislike about the product?
There have been very few instances where the reporting tab does lag a little, but is not very common and easily fixable.
What problems is the product solving and how is that benefiting you?
It allows us to manage the staff more effectivily since the live feed shows the work flow in real time.
Recommendations to others considering the product:
The most reliable VOIP tool I've ever worked with
Easy to Use -Karmine W
What do you like best about the product?
I like that contacts are easily accessible to find their info, and you can get info as they are calling in.
What do you dislike about the product?
At times, the calls lag. Which can be annoying.
What problems is the product solving and how is that benefiting you?
Talkdesk is very user friendly, and easy to understand.
TalkDesk Exceeds Expectations
What do you like best about the product?
* The call quality is excellent and I am happy with the platform.
What do you dislike about the product?
* Nothing, does the job. I am happy with the platform.
What problems is the product solving and how is that benefiting you?
* I run my business on TalkDesk. I use it everyday and it does an excellent job on allowing me to serve my clients.
AWESOME EASY TO USE TOOL!
What do you like best about the product?
Talkdesk allows us to make the connection with our customers a seamless experience. With all the tools you need in front of you, it makes my job a lot easier.
What do you dislike about the product?
Not very many dislikes with Talkdesk. More training videos would be nice.
What problems is the product solving and how is that benefiting you?
Being able to see and review call analytics has solved many problems and it also helps us in analyzing where and when our attention needs to be on calls.
A must have for every office!
What do you like best about the product?
TalkDesk drastically reduces my workload by consolidating my tasks through their software. It is a seamless transition when placing a call and recording my notes. I love how interconnected everything is.
What do you dislike about the product?
I had some call quality issues for a second there, but TalkDesk was great about getting the problems solved as soon as I made them aware of what was happening. They even came into my office one day to assess the problems first hand. Great customer service, I could tell they are very invested in their product.
What problems is the product solving and how is that benefiting you?
Having the ability to call straight from my desktop increases efficiency and is incredibly convenient. I love that I can place my notes in one place after my call and I know it will trace back to Salesforce.
Recommendations to others considering the product:
I would definitely recommend it. Great product, and get customer service. I can't imagine not using it in my day to day.
Best in space bar none
What do you like best about the product?
The best parts of Talkdesk: Easy integration, robust reporting, and GREAT CUSTOMER SUPPORT.
What do you dislike about the product?
Using ring groups is hampered somewhat because only admins can assign and un-assign agents from them. However, they are addressing this.
What problems is the product solving and how is that benefiting you?
Talkdesk saved us from being forced to use other inferior products. I use Talkdesk reporting and can easily tell whether or not my team is succeeding.
Recommendations to others considering the product:
You have nothing to lose by trying Talkdesk. Their account management and customer support is fast and accurate and attentive each and every time.
Easy to use and reliable.
What do you like best about the product?
It doesn't crash and easy to use., pretty fast too.
What do you dislike about the product?
Interface, maybe a smaller layout or a dark mode.
What problems is the product solving and how is that benefiting you?
It is easy to respond to calls and change the availability status.
Recommendations to others considering the product:
It's a great tool, pretty reliable and fast, the interface is clean and easy to understand.
Great Service and Easy to Use
What do you like best about the product?
Talkdesk is a great service and easy to use.
What do you dislike about the product?
Nothing at this time. Everything has been so far so good.
What problems is the product solving and how is that benefiting you?
Reliable tool that helps our call center work with our customers
Recommendations to others considering the product:
Great tool and easy to use. Helpful training videos for users and admins
Makes it simple to talk to customers and simple and teachable interface
What do you like best about the product?
I like how anything can be done in a few clicks
What do you dislike about the product?
I don't dislike a whole lot. I just know that there are some glitches that happen.
What problems is the product solving and how is that benefiting you?
I think the obvious of helping customers in situations in regards to the company that I work with.
Recommendations to others considering the product:
It's really easy to use and I believe that it can be used for any company just because of how multifaceted it is. It's something that can be taught in a very short period of time and has a very simple layout. Another thing about it is that it requires your keyboard to type in numbers and if that's difficult the numbers on screen on big enough for anybody to see.
TalkDesk is easy to use and a great learning tool
What do you like best about the product?
I really loved using TalkDesk when training for my position. It was very helpful to be able to hear co-workers conversations and how they react and handle certain situations. Before answering calls myself it was very helpful to see how others work with customer to resolve their issues. Now that I am answering calls on my own I have found it super easy to use.
What do you dislike about the product?
I wish there was more customization for individual profiles. It would be nice if I could make adjustments to my settings without effecting coworkers profiles. If you could customize your profile it would make answering phones and speaking to customers all day a bit more fun. I also wish I could set it so it doesnt make me available as soon as I login.
What problems is the product solving and how is that benefiting you?
TalkDesk helps me resolve customer issues and answer questions clearly. Customers are able to clearly hear me without any issues. With TalkDesk I can work at the office and also help customers when I am working from home on my computer.
Recommendations to others considering the product:
TalkDesk is a great tool which helps you clearly communicate with your customers and solve their problems. There is a Voicemail system so you customers can leave you messages when you are offline.
showing 811 - 820