Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Very good service
What do you like best about the product?
Very good service, I am using TalkDesk daily and is a very good product.
What do you dislike about the product?
Nothing, I like everything. A good product
What problems is the product solving and how is that benefiting you?
Call everywhere
Great overall Telephony Tool
What do you like best about the product?
Salesforce Integration, reliability, easy-to-use for end users
What do you dislike about the product?
Salesforce integration customization, native reporting capabilities
What problems is the product solving and how is that benefiting you?
Better Quality of Service, strong IVR builder, we route calls efficiently and reduced queue time for Customers.
Recommendations to others considering the product:
Salesforce Integration, strong Telephony Tool
Agent productivity and quicker consumer assistance
What do you like best about the product?
Ease of use, case creation in service cloud to better help our agents assist consumers
What do you dislike about the product?
Occasionally there can be some audio lag
What problems is the product solving and how is that benefiting you?
The que to call back feature allows for a more frictionless agent consumer experience
Overall Quality System
What do you like best about the product?
The widget makes for easy use without taking up an entire screen to do so.
What do you dislike about the product?
We at times have connectivity issues that make calls drop, and sometimes not even come through. Could be the internet we use.
What problems is the product solving and how is that benefiting you?
Being able to speak with customers over the phone as opposed to solely working through email and chat services. It makes for a more personal correspondence which our customers love.
easy and practice
What do you like best about the product?
Overall experience is positive.
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
The least I like about Talkdesk is the reporting section.
Putting the customer on hold and at the same moment calling at a different place was really helpful. Great service! Really satisfied
What do you dislike about the product?
The issue is that, once a scheduled report has been created, it cannot be edited anymore
What problems is the product solving and how is that benefiting you?
call is easier with talkdesk
Easy does it
What do you like best about the product?
Allows us to integrate it easily into salesforce and makes dialing and reporting easier
What do you dislike about the product?
The uncommon glitches (although seemingly unexpected due to the priority of video traffic over voice) could be somehow improved e.g. automatical re-launch before a call
What problems is the product solving and how is that benefiting you?
Helps us reach our clients located across Europe and worldwide with a simple click, and integrates the post-sale customer service we offer with reporting and quality controls our management demands
Crisp, clear connections
What do you like best about the product?
I like how easily you can switch between multiple numbers you're dialing out from call to call
What do you dislike about the product?
Sometimes our customers complain of a bad connection, but we just reset it instantly and its fixed
What problems is the product solving and how is that benefiting you?
We're reaching out to customers in a very fast fashion. 99% of the time its clear and easy experience
Talkdesk at work
What do you like best about the product?
Easy and simple to use, really fast and I can call almost everywhere.
What do you dislike about the product?
Sometimes I can't call to certain countries, but It can be a restriction from my company.
What problems is the product solving and how is that benefiting you?
I make a large number of calls every day for my company to different countries and Talkdesk is very useful.
Recommendations to others considering the product:
I use Talkdesk on a daily basis at work and I really like it. I recommend it 100%.
TalkDesk Makes Our Job Easy- Caroline S.
What do you like best about the product?
I really enjoy how easy it is to see our stats, such as our service level, wait time, and who's live!
What do you dislike about the product?
The application has crashed a few times since I started using it, but the talkdesk team has a website that can tell you what's going on, and it's always fixed quickly!
What problems is the product solving and how is that benefiting you?
We're solving the problem that we don't all use the same phone number- we have several locations and all of those locations use a different number. Routing calls is integral to our job, and Talkdesk makes that easy!
Recommendations to others considering the product:
I'd recommend integrating with another program as well- it makes it very easy!
A good tool
What do you like best about the product?
I like being able to filter through and listen to calls by campaign very quickly and efficiently. The reporting also provides a visual summary
What do you dislike about the product?
Its sometimes a little hard to line up the metrics on the reporting screen. The bar charts are not perfect. It also appears to take a long time to compile reports when you change a metric and there is no "loading' graphic to indicate that is happening, so you are often not aware if it indeed is thinking or not.
What problems is the product solving and how is that benefiting you?
Manage metrics on total call volume and assess quality of conversations that take place.
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