Talkdesk
TalkdeskExternal reviews
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Service Desk calls made easy
What do you like best about the product?
It integrates very well with Zendesk. It has an easy to use interface. It has a nice dashboard for live tracking of agents and calls. Monitoring active calls is handled well.
What do you dislike about the product?
Better reporting would be a benefit. Call Bar app can be buggy at times. An app for use on a mobile device would be very useful but not available yet.
What problems is the product solving and how is that benefiting you?
Allowing Clients to contact us for 24-7 support
Great call tracking and great insights!
What do you like best about the product?
I like the ability to track call productions and the ability to monitor calls for quality assurance.
What do you dislike about the product?
I do not like how talkdesk is suitable for bluetooth devices. Calls can drop or have major interference when using any type of bluetooth device. The voicemail system and prompts can sometimes not work correctly, and cause our clients to leave butt dials. Sometimes they are not sure when they are leaving a voicemail.
What problems is the product solving and how is that benefiting you?
It allows our staff members to make efficient calling, and stay in contact with our clients. It helps greatly with quality assurance when focusing on client support.
Recommendations to others considering the product:
If you need an easy VoIP system, talkdesk is the answer. Just make sure you use a wired headset.
A Fluid Experience Overall
What do you like best about the product?
The entire application itself is very user friendly and easy to use. I don't think I have had many negative experiences with the application itself because it works every time I need it to. The interface is very stylish and makes the information available very presentable and easy to access. The metrics are easy to read and are presented in a stylish layout.
What do you dislike about the product?
Since it's been such a streamlined experience I really don't have any negative things to say about TalkDesk. Occasionally it may take a little longer than usual to load up but that's nothing a quick click to the refresh button can't solve.
What problems is the product solving and how is that benefiting you?
Sometimes it runs into some technical errors but all you have to do is force close the application and once it starts back up it's as good as new. I will say that having an app extension makes it very convenient to use while working. It reduced the amount of tabs I have to keep open and makes working that much easier. If we run into any major technical issues, the support line is fairly quick with its response time and we can generally get it back up and running within the hour.
Recommendations to others considering the product:
TalkDesk has its moments where it will get glitchy. Be patient with it, all you have to do is restart the app and everything works out just fine.
Talkdesk Review for SpotHero
What do you like best about the product?
helps answer our calls in a timely manner to help our customers
What do you dislike about the product?
there are some points where it is fetching data and it takes a minute to answer a call
What problems is the product solving and how is that benefiting you?
helps take care of our customers, helps makes answer calls simple and effective.
Easy & Efficient
What do you like best about the product?
The sound quality is really good and the interface is easy to use
What do you dislike about the product?
The method by which calls are exported can be messy
What problems is the product solving and how is that benefiting you?
Easier to make multiple calls and keep track of calls
best contact center software
What do you like best about the product?
I could easily manage all my calls with helpful contact info. The option with integration to CRM software is one of the best features that saves enormous amounts of time and work.
What do you dislike about the product?
There's not much to dislike. It just sometimes lags when receiving a call
What problems is the product solving and how is that benefiting you?
I'm managing three customer lines and transferring these calls between departments, and using it along with a CRM software with integration between the two software that saves a lot of time and effort.
Recommendations to others considering the product:
It is a handy product even within small organizations. It helps you to keep tracking and manage all the calls, and the integration with other software products is excellent.
It just works
What do you like best about the product?
It integrates with Salesforce which makes it easy to pull up caller's information before I even answer. It is also easy to track which other agents are currently on calls, and how many agents we have available.
What do you dislike about the product?
Sometimes the lag can be bad, but I'm sure that comes with all voips. This is often fixed by a quick restart of the Talkdesk callbar, or by restarting my computer.
What problems is the product solving and how is that benefiting you?
Again being able to quickly pull up a contact's information in Salesforce makes doing my job infinitely easier.
Have been using talkdesk and it is amazing.
What do you like best about the product?
The thing I like best in talk desk is we can connect to people, organizations, business partners anywhere in the world within seconds. We can effectively use it and can check the time date and how many calls we did and can keep check and record of it.
What do you dislike about the product?
I like everything about talkdesk the one thing which I dislike is we cannot get to know which are the agents who rejected the calls on talkdesk or sometimes the call record and the talkdesk status is not the same for the agent sometimes on agent talkdesk its different and on team lead talkdesk is different.
What problems is the product solving and how is that benefiting you?
We can monitor analyze the quality of the agent's calls which they make it to the organisations, business partners. The major problem which got solved is connecting worldwide within seconds and keep a track and record of the calls being made.
Talkdesk Review
What do you like best about the product?
The tool itself is easy to use and navigate.
What do you dislike about the product?
I have experienced a few "outages" where calls are dropped but the customer support team is quick to fix.
What problems is the product solving and how is that benefiting you?
Makes my phone-based job and workflow a breeze.
Recommendations to others considering the product:
A simple product with a great payoff. All technology experiences some level of issues which is the reason why the level of customer support must be great.
Easy to use.
What do you like best about the product?
Never freeze and it works so well. We do not need to create a ticket.
What do you dislike about the product?
There are no dislikes for talkdesk but the only thing I can recommend is that it's hard to find order details using order number.
What problems is the product solving and how is that benefiting you?
Calling customers and restaurants.
Recommendations to others considering the product:
In the coming few years, I wish Just eat should use talk desk.
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