Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Cutting edge technology with ease of use and immense adaptability!
What do you like best about the product?
Real-time and historical reporting capabilities.
What do you dislike about the product?
There is nothing I dislike about the Talk Desk platform
What problems is the product solving and how is that benefiting you?
Talk Desk has helped solve workload distribution problems and workforce management engagement
Good tool, with all needed complimentary tools attached
What do you like best about the product?
The simple way of working, easy admin setup and nice tool which are included in the software such as speech to text
What do you dislike about the product?
No real ticket management work can be done in talkdesk
What problems is the product solving and how is that benefiting you?
Call center calls, Quality Monitoring and WFM tooling
Recommendations to others considering the product:
Make sure you know what's all possible and use everything as a total package
Easier and scalable
What do you like best about the product?
Implement Talkdesk is easier than others platforms. Studio is really good and provide a lot of functionalities.
What do you dislike about the product?
Integrations is tricky and a blackbox if you are a little out of the line is imposible to do something custom.
What problems is the product solving and how is that benefiting you?
Regional scale was solved eith Talkdesk. It's so simple to buy a phone number and be ready to work in every country!
Flexible solution for customer service
What do you like best about the product?
IVR Flow design tool -
Salesforce integration -
Overall simplicity to use
Salesforce integration -
Overall simplicity to use
What do you dislike about the product?
report building is somewhat complicated - some relevant features are missing like to validate if the call was hung up by the agent or the caller - support doesnt always presente the best solution
What problems is the product solving and how is that benefiting you?
The Salesforce integration component allowed us to reduce AHT by 10%
with the IVR flow design, we created a callback queue component which gave us an increased satisfaction with the wait time for an answer
with the IVR flow design, we created a callback queue component which gave us an increased satisfaction with the wait time for an answer
Recommendations to others considering the product:
Easy to deploy, use and admin. Just be sure to check that your requirements are all being considered during the implementation phase.
TalkDesk Review
What do you like best about the product?
Reporting and live reporting of advisor availability statuses and also who is currently on a call.
What do you dislike about the product?
Sometimes there's a long delay in pulling reports.
What problems is the product solving and how is that benefiting you?
Productivity overall has improved on my direct team.
Mediocre Phone System
What do you like best about the product?
Allows for complex customizable setup of call flows.
What do you dislike about the product?
Poor reporting and dashboard functionality, expensive licensing, lack of AI or other message analytics.
What problems is the product solving and how is that benefiting you?
Allows for remote usage of a centralized phone system but so do many other VOIP systems. We are able to keep a pulse on our call volumes and employee performance.
Lots of functionality still being built out, but what's there is awesome.
What do you like best about the product?
It's very moldable to your company's specific needs. Customization is easy. Reporting functions are extremely useful, I don't know that there's ever been something I've wanted that I couldn't find.
What do you dislike about the product?
Certain functionalities are not built out, such as adherence reporting (they're getting there on this though). The WFM app is not quite as easy to use as I'd like, you have to run the schedule for everyone every time you make a change.
What problems is the product solving and how is that benefiting you?
We're using it to measure the effectiveness of our staff, and to help leadership pinpoint and coach on issues with individual agents that we wouldn't notice without its excellent reporting features.
Its been amazing
What do you like best about the product?
the simplicity to do and receive calls and the entire menu
What do you dislike about the product?
i don't have anything to point for now; everything is working perfectly
What problems is the product solving and how is that benefiting you?
receiving calls from clients
Great overall product
What do you like best about the product?
I love the omnichannel functionality and the ability to integrate salesforce directly in.
What do you dislike about the product?
Not being able to speak to reps internally like a typical SIP phone provider. They must be online to do so
What problems is the product solving and how is that benefiting you?
Omnichannel functionality, SMS, live chat
I would recommend as communication is clear
What do you like best about the product?
I like how easy it easy it is to use talk desk and access voicemails
What do you dislike about the product?
I dislike not having three way call conference
What problems is the product solving and how is that benefiting you?
no problems. Benefit is effective comminucation.
Recommendations to others considering the product:
Talkdesk is very simple and easy to use
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