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Very efficient system
What do you like best about the product?
What I like best is the warm transfer option.
What do you dislike about the product?
What I dislike is that cold transfer option. More so when someone doesn't use it correctly.
What problems is the product solving and how is that benefiting you?
I'm saving the contacts. It makes it easier to identify my staff.
Recommendations to others considering the product:
Use it & all of its features. They are all very beneficial!
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Great for business and even small companies. A reliable and easy to use communication system!
What do you like best about the product?
How easy it is to use. The simplicity of it makes hard job 10x easier.
What do you dislike about the product?
Crashing issues often disconnect from wifi or central system but are always quickly resolved.
What problems is the product solving and how is that benefiting you?
If I quickly notice an issue and report it, talk desk will quickly scramble to fix any bugs.
I love it SOOOOOOOO much!!!
What do you like best about the product?
I am not dealing with TPX. I also love that all our calls our recorded and monitored!!!!
What do you dislike about the product?
See above. The calls do drop a lot more than than you say they do.
What problems is the product solving and how is that benefiting you?
Our calls are recorded so people can't lie, saying we promised them false information.
Recommendations to others considering the product:
I would recommend making sure they take a look at all of the different ways to use Talkdesk to benefit their companies- there are a lot of different benefits that I didn't know about until months after we had been using it as a company.
Its ok, but with some limitations
What do you like best about the product?
Reporting is robust and has options for multiple views (pdf, CSV, graph). Many customizable dashboards witch makes viewing every aspect of your call center much more manageable. I like that the Talkdesk Callbar is not built into your browser also. I also appreciate their training and knowledge base. We can also use test-to-speech for our IVR.
What do you dislike about the product?
We continuously need to update the IVR message, and the ones who do it need Admin rights. Not comfortable with giving half the Team admin rights and modifying the Studio. I wish there were a way to update this message outside of needing Admin rights. Possibly make the roles and permissions more specif. There are also conflicts with legacy features and newer features that do not overlap.
What problems is the product solving and how is that benefiting you?
We used to have an issue with missed calls. Since Talkdesk logs the agent out if they miss calls, calls do not continue to go to them to get ignored. Much better reporting than our last provider helps us get the data we need to make substantial changes.
Recommendations to others considering the product:
Everything is pretty easy to set up. Just follow the implementation guide, and you will be all set.
Reliable and user friendly.
What do you like best about the product?
I like how every agent has such in-depth statistics, and it's always accurate. It is easy to transfer calls and if you only use the basic funtions of your Talkdesk widget, almost anyone should be able to use it. I love that the reports for individual agents show the amount of time spent in each status in order to ensure productivity is always high.
What do you dislike about the product?
I wouldn't say I like how we can't tell who hung up the phone- whether it be one of our agents or the other person on the line. I also don't like the function of the blind transfers because it doesn't provide the best environment for top of the line customer service. I also dislike that on the "calls" tab, you have to constantly refresh it to have updated information- but on the other hand if it were constantly refreshing itself, that may get annoying too so I'm not sure how to solve that issue.
What problems is the product solving and how is that benefiting you?
We have caught a lot of people lying about their productivity; I like how it keeps our agents accountable. We have caught a lot of agents who were attempting to make their call volume look high by trying to cheat the system but Talkdesk really makes it fool-proof; if you're paying attention, your money will not go to waste with this app.
Recommendations to others considering the product:
I would recommend paying attention to the training videos; they're a little wordy but make the difference in understanding how to best utilize Talkdesk to its total capacity. Another recommendation I have would be to explore all of the different facets and nooks and crannies of the website - that will help your organization more than just using what you see right off the bat.
The use of the platform and the use of new tools has been very helpful
What do you like best about the product?
The platform gets updated all the time, which helps always to have a correct look at how the Queue goes
What do you dislike about the product?
Sometimes it could be a little slow when I try to filter some information
What problems is the product solving and how is that benefiting you?
It is very helpful to attend to our clients and check the Queue real status
Recommendations to others considering the product:
Very recommended so everyone on a business account can use it.
Reason to choose talkdesk
What do you like best about the product?
1) Different features that allow checking the call history.
2)Easy to monitor and check the service level.
3) automatic recording option which can be useful for quality and training purposes.
4) Easy call transfer option.
5) Easier to set call tree for team members.
2)Easy to monitor and check the service level.
3) automatic recording option which can be useful for quality and training purposes.
4) Easy call transfer option.
5) Easier to set call tree for team members.
What do you dislike about the product?
1)edit option for the talk desk could be improved.
What problems is the product solving and how is that benefiting you?
Talking to customers and couriers and resolve their issues in a timely manner.
Talkdesk reliable softphone
What do you like best about the product?
TalkDesk has been reliable comparing to all other softphones. The quick connectivity and clarity is such a relief to the one who works majorly on calls. I have used 3 Cx and TalkDesk both. I would recommend Talkdesk as its improvements are not measurable.
What do you dislike about the product?
Loading issues rarely and it leads to taking time in calling customer
What problems is the product solving and how is that benefiting you?
I have been using it to connect with customers of various locations and I realized this is a must-have software for call centre business
TalkDesk easy to setup and use
What do you like best about the product?
Studio is amazing to work with, I can build a IVR in a few minutes or add a change. This makes a world of difference when working on changing things
What do you dislike about the product?
Lack of documentation for ring groups. Other than that nothing
What problems is the product solving and how is that benefiting you?
We replaced another phone system with TalkDesk, as the other phone system was clunky and had many issues
Connecting Each Other
What do you like best about the product?
It works well and is an exciting calling app for remote employees for an easy phone call transfer. Great app
What do you dislike about the product?
Difficulty in knowing which countries we are not allowed to dial out to moreover too many updates
What problems is the product solving and how is that benefiting you?
Deliver a better calling experience without any distraction. It is innovative, creative, and challenge and help employer and customers thrive and grow.
Recommendations to others considering the product:
Keep the call center agents working from anywhere
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